Cockburn Central, 6164, WA,
Australia
Department of Fire and Emergency Services (DFES) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Fire and Emergency Services (DFES) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 Department of Fire and Emergency Services (DFES) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Fire and Emergency Services (DFES) has purchased the following applications: Fusion5 EmpowerHR ESS for Employee Self Service in 2017, Microsoft SharePoint for Enterprise Content Management in 2021, Cloudflare CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Fire and Emergency Services (DFES) is running and its propensity to invest more and deepen its relationship with Fusion5 , In-House Applications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Fire and Emergency Services (DFES) revenues, which have grown to $344.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Fire and Emergency Services (DFES) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fusion5 | Legacy | Fusion5 EmpowerHR ESS | Employee Self Service | HCM | n/a | 2017 | 2017 |
In 2017, Department of Fire and Emergency Services (DFES) deployed Fusion5 EmpowerHR ESS to modernise H&S and employee-facing workflows. The deployment used EmpowerHR's Health & Safety and Employee Self Service capabilities to modernise incident reporting and H&S workflows for HR and operations across Western Australia.
The implementation configured the Health & Safety module alongside the Employee Self Service portal, establishing structured incident reporting workflows, incident status tracking, and a centralized incident register. Core Employee Self Service functionality was applied to enable employee initiated incident submissions, manager and H&S officer visibility, and workflow driven case handling.
Operational coverage focused on HR, operations teams, and the dedicated H&S team, consolidating incident records and status visibility within Fusion5 EmpowerHR ESS. The application served as the primary H&S record repository and status dashboard for DFES.
Governance changes included formalized incident escalation paths and clarified role responsibilities within HR and H&S processes. The vendor case notes the implementation increased visibility of incident status and shifted the H&S team from administrative tasks to proactive business partnership roles.
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Payroll | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2007 | 2007 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2021 | 2021 |
In 2021 the Department of Fire and Emergency Services implemented Microsoft SharePoint for Enterprise Content Management on its public website. The deployment established Microsoft SharePoint as the primary platform for web content publishing and document driven pages for DFES, a Western Australia government agency with about 1600 employees. The implementation signals a move to centralized content authoring and managed site pages for public safety communications.
Configuration leverages standard Enterprise Content Management capabilities in Microsoft SharePoint including site pages, document libraries with versioning, publishing workflows, role based access controls and managed metadata to enforce taxonomy. The solution supports editorial workflows and delegated content ownership to departmental content editors while preserving controlled publishing and approval steps. Operational coverage is focused on the public website and associated content management processes across DFES business functions responsible for community warnings and informational resources. Governance is oriented around role based permissions, content approval workflows and site templates to maintain consistency and regulatory compliance for public communications.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, Department of Fire and Emergency Services (DFES) deployed Cloudflare CDN on its public website. The Cloudflare CDN implementation is part of the agency web content delivery architecture and is classified as a Content Delivery Network. The deployment specifically covers delivery of static assets, large media files, and public-facing web pages served from the DFES site.
The implementation leverages standard Content Delivery Network capabilities including edge caching, TLS termination, global traffic routing, and configurable caching rules to reduce origin load. Cloudflare CDN is managed within the DFES web and IT operational domain and impacts public communications and content publishing workflows. Governance emphasis is on cache policy configuration, certificate management, and origin protection controls for the agency web estate.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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