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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Dfcu Bank Uganda Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2024 2024
Collaboration Collaboration 2021 2021
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Teckinfo Legacy Teckinfo InterDialog UCCS Call Center CRM n/a 2018 2019
In 2018, Dfcu Bank implemented Teckinfo InterDialog UCCS to modernize customer service and collections operations across its Uganda contact centre footprint. The deployment centered on Teckinfo InterDialog UCCS as a Call Center application providing contact centre and debt collection capabilities for banking and financial services operations. The implementation included core contact centre functional modules typical of the category, such as agent desktop and campaign management, call recording and quality monitoring, and automated dialing workflows. Specific debt-collection functionality is identified in vendor materials, and the deployment is inferred to leverage Teckinfo debt-collection connect & collect and predictive dialer modules to support collections campaigns and outreach orchestration. Operational coverage targeted customer service and collections teams within Dfcu Bank in Uganda, aligning call handling, campaign orchestration, and collections workflow processes. Governance emphasis centered on standardized campaign management and agent workflow configuration to support collections compliance and customer engagement, with reporting and analytics capabilities implemented to support operational oversight.
Tag Management CRM 2018 2018
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Clari5 Legacy Clari5 Platform AML, Fraud and Compliance TRM n/a 2021 2021
In 2021, Dfcu Bank Uganda deployed the Clari5 Platform to activate real-time AML and goAML reporting. The Clari5 Platform, classified as AML, Fraud and Compliance, was configured to provide continuous transaction monitoring and real-time alerting across the bank's operations. Implementation work concentrated on configuring Clari5 Platform real-time detection capabilities, rule engines, and alert scoring to support automated alert triage and case creation for compliance analysts. The implementation normalized incoming events and instrumented streaming transaction feeds to sustain continuous surveillance and reduce manual signal aggregation. A primary systems integration established structured reporting to goAML for regulatory submissions, while upstream integrations ingested core transaction feeds and customer master data to enrich alerts and investigations. Operational coverage centered on Dfcu Bank Uganda compliance and AML operations teams, centralizing alert management and investigative workflows for investigators and compliance officers. Governance and process changes formalized alert handling procedures, role-based escalation and audit trail capture, and configuration governance for rule changes and model adjustments within the Clari5 Platform. Controls were instituted to ensure consistent case management and regulatory reporting workflows across the bank's compliance function.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Dfcu Bank Uganda
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Dfcu Bank Uganda Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Dfcu Bank Uganda Technographics

Dfcu Bank Uganda is a Banking and Financial Services organization based in Uganda, with around 1301 employees and annual revenues of $105.0 million.

Dfcu Bank Uganda operates a diverse technology stack with applications such as Cisco Webex Meetings, Teckinfo InterDialog UCCS and Clari5 Platform, covering areas like Audio Video and Web Conferencing, Call Center and AML, Fraud and Compliance.

Dfcu Bank Uganda has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, Teckinfo and Clari5.

Dfcu Bank Uganda recently adopted applications including Cisco Webex Meetings in 2024, Slack Connect in 2022 and Microsoft 365 in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Dfcu Bank Uganda’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Dfcu Bank Uganda’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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