Kampala, 10115,
Uganda
Dfcu Bank Uganda Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dfcu Bank Uganda and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1301 Dfcu Bank Uganda employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dfcu Bank Uganda has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2024, Teckinfo InterDialog UCCS for Call Center in 2018, Clari5 Platform for AML, Fraud and Compliance in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dfcu Bank Uganda is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dfcu Bank Uganda revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dfcu Bank Uganda intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teckinfo | Legacy | Teckinfo InterDialog UCCS | Call Center | CRM | n/a | 2018 | 2019 |
In 2018, Dfcu Bank implemented Teckinfo InterDialog UCCS to modernize customer service and collections operations across its Uganda contact centre footprint. The deployment centered on Teckinfo InterDialog UCCS as a Call Center application providing contact centre and debt collection capabilities for banking and financial services operations.
The implementation included core contact centre functional modules typical of the category, such as agent desktop and campaign management, call recording and quality monitoring, and automated dialing workflows. Specific debt-collection functionality is identified in vendor materials, and the deployment is inferred to leverage Teckinfo debt-collection connect & collect and predictive dialer modules to support collections campaigns and outreach orchestration.
Operational coverage targeted customer service and collections teams within Dfcu Bank in Uganda, aligning call handling, campaign orchestration, and collections workflow processes. Governance emphasis centered on standardized campaign management and agent workflow configuration to support collections compliance and customer engagement, with reporting and analytics capabilities implemented to support operational oversight.
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Tag Management | CRM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clari5 | Legacy | Clari5 Platform | AML, Fraud and Compliance | TRM | n/a | 2021 | 2021 |
In 2021, Dfcu Bank Uganda deployed the Clari5 Platform to activate real-time AML and goAML reporting. The Clari5 Platform, classified as AML, Fraud and Compliance, was configured to provide continuous transaction monitoring and real-time alerting across the bank's operations.
Implementation work concentrated on configuring Clari5 Platform real-time detection capabilities, rule engines, and alert scoring to support automated alert triage and case creation for compliance analysts. The implementation normalized incoming events and instrumented streaming transaction feeds to sustain continuous surveillance and reduce manual signal aggregation.
A primary systems integration established structured reporting to goAML for regulatory submissions, while upstream integrations ingested core transaction feeds and customer master data to enrich alerts and investigations. Operational coverage centered on Dfcu Bank Uganda compliance and AML operations teams, centralizing alert management and investigative workflows for investigators and compliance officers.
Governance and process changes formalized alert handling procedures, role-based escalation and audit trail capture, and configuration governance for rule changes and model adjustments within the Clari5 Platform. Controls were instituted to ensure consistent case management and regulatory reporting workflows across the bank's compliance function.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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