Mumbai, 400002,
India
DHL Express (India) Pvt. Ltd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DHL Express (India) Pvt. Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 DHL Express (India) Pvt. Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DHL Express (India) Pvt. Ltd has purchased the following applications: Adobe Experience Manager for Digital Asset Management in 2020, Ameyo IVR System for Call Center in 2018, OneTrust Cookie Consent for Governance, Risk and Compliance in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DHL Express (India) Pvt. Ltd is running and its propensity to invest more and deepen its relationship with Adobe Systems , Ameyo , OneTrust or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DHL Express (India) Pvt. Ltd revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DHL Express (India) Pvt. Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo IVR System | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, DHL Express (India) Pvt. Ltd implemented Ameyo IVR System as a Cloud Contact Center solution for its DHL Mumbai operations. The Ameyo IVR System was provisioned to support contact center outbound and inbound workflows and to meet DHL's operational quality standards across customer engagement channels.
Implementation focused on Ameyo’s capabilities for handling large call volumes and authoring complex call flows, combined with an omnichannel dialing engine that enabled dialing out to different customer types across channels. Dialing was configured to follow strict priority rules, and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Quota control features were configured to enable uploading and appending data sets and mapping those records to lead dialing, aligning lead management and agent routing governance for the Mumbai contact center.
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust Cookie Consent | Governance, Risk and Compliance | TRM | n/a | 2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
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