Who is DHL Express (India) Pvt. Ltd?

DHL Express (India) Pvt. Ltd is a Transportation organization based in India, with around 2500 employees and annual revenues of $500.0 million.

What enterprise applications does DHL Express (India) Pvt. Ltd use?

DHL Express (India) Pvt. Ltd operates a diverse technology stack with applications such as Adobe Experience Manager, Ameyo IVR System and OneTrust Cookie Consent, covering areas like Digital Asset Management, Call Center and Governance, Risk and Compliance.

What digital transformation initiatives has DHL Express (India) Pvt. Ltd undertaken?

DHL Express (India) Pvt. Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Adobe Systems, Ameyo and OneTrust.

What are the most recent software purchases made by DHL Express (India) Pvt. Ltd?

DHL Express (India) Pvt. Ltd recently adopted applications including OneTrust Cookie Consent in 2021, Adobe Experience Manager in 2020 and Ameyo IVR System in 2018, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at DHL Express (India) Pvt. Ltd?

APPS RUN THE WORLD maintains an up-to-date database of DHL Express (India) Pvt. Ltd’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track DHL Express (India) Pvt. Ltd’s IT investments?

Our research team continuously updates DHL Express (India) Pvt. Ltd’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by DHL Express (India) Pvt. Ltd?

Subscribe to APPS RUN THE WORLD to access the complete DHL Express (India) Pvt. Ltd technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

DHL Express (India) Pvt. Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

DHL Express (India) Pvt. Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by DHL Express (India) Pvt. Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 DHL Express (India) Pvt. Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that DHL Express (India) Pvt. Ltd has purchased the following applications: Adobe Experience Manager for Digital Asset Management in 2020, Ameyo IVR System for Call Center in 2018, OneTrust Cookie Consent for Governance, Risk and Compliance in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems DHL Express (India) Pvt. Ltd is running and its propensity to invest more and deepen its relationship with Adobe Systems , Ameyo , OneTrust or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing DHL Express (India) Pvt. Ltd revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DHL Express (India) Pvt. Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Adobe Systems	Legacy	Adobe Experience Manager	Digital Asset Management	Content Management	n/a	2020	2020	In 2020, DHL Express (India) Pvt. Ltd implemented Adobe Experience Manager as a Digital Asset Management solution on its corporate website. The deployment positions Adobe Experience Manager to serve as the centralized asset backbone for digital experiences on https://www.dhl.co.in/, handling storage and delivery of web-facing media and documents. The implementation uses Adobe Experience Manager capabilities typical of Digital Asset Management, including a centralized asset repository, structured metadata and taxonomy management, automated rendition generation for different delivery formats, version control, and workflow-driven approvals. Content ingestion and tagging workflows support onboarding of imagery, video, and documents, while search and asset reuse functionality enables content editors to assemble web pages and campaigns from a common asset set. Operational responsibility is aligned to marketing and digital content teams, who govern asset lifecycles, permissions, and publishing gates for the India site. Governance emphasizes consistent metadata standards and approval workflows to ensure assets published via Adobe Experience Manager meet corporate content and brand requirements for customer communications and web presence.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Adobe Systems

Legacy

Adobe Experience Manager

Digital Asset Management

Content Management

n/a

2020

In 2020, DHL Express (India) Pvt. Ltd implemented Adobe Experience Manager as a Digital Asset Management solution on its corporate website. The deployment positions Adobe Experience Manager to serve as the centralized asset backbone for digital experiences on https://www.dhl.co.in/, handling storage and delivery of web-facing media and documents. The implementation uses Adobe Experience Manager capabilities typical of Digital Asset Management, including a centralized asset repository, structured metadata and taxonomy management, automated rendition generation for different delivery formats, version control, and workflow-driven approvals. Content ingestion and tagging workflows support onboarding of imagery, video, and documents, while search and asset reuse functionality enables content editors to assemble web pages and campaigns from a common asset set. Operational responsibility is aligned to marketing and digital content teams, who govern asset lifecycles, permissions, and publishing gates for the India site. Governance emphasizes consistent metadata standards and approval workflows to ensure assets published via Adobe Experience Manager meet corporate content and brand requirements for customer communications and web presence.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Ameyo	Legacy	Ameyo IVR System	Call Center	CRM	n/a	2018	2018	In 2018, DHL Express (India) Pvt. Ltd implemented Ameyo IVR System as a Cloud Contact Center solution for its DHL Mumbai operations. The Ameyo IVR System was provisioned to support contact center outbound and inbound workflows and to meet DHL's operational quality standards across customer engagement channels. Implementation focused on Ameyo’s capabilities for handling large call volumes and authoring complex call flows, combined with an omnichannel dialing engine that enabled dialing out to different customer types across channels. Dialing was configured to follow strict priority rules, and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Quota control features were configured to enable uploading and appending data sets and mapping those records to lead dialing, aligning lead management and agent routing governance for the Mumbai contact center.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Ameyo

Legacy

Ameyo IVR System

Call Center

CRM

n/a

2018

In 2018, DHL Express (India) Pvt. Ltd implemented Ameyo IVR System as a Cloud Contact Center solution for its DHL Mumbai operations. The Ameyo IVR System was provisioned to support contact center outbound and inbound workflows and to meet DHL's operational quality standards across customer engagement channels. Implementation focused on Ameyo’s capabilities for handling large call volumes and authoring complex call flows, combined with an omnichannel dialing engine that enabled dialing out to different customer types across channels. Dialing was configured to follow strict priority rules, and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Quota control features were configured to enable uploading and appending data sets and mapping those records to lead dialing, aligning lead management and agent routing governance for the Mumbai contact center.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
OneTrust	Legacy	OneTrust Cookie Consent	Governance, Risk and Compliance	TRM	n/a	2021	2021	In 2021, DHL Express (India) Pvt. Ltd implemented OneTrust Cookie Consent on its public website. The deployment uses the OneTrust Cookie Consent application to centralize web cookie consent and preference management, aligning with Governance, Risk and Compliance responsibilities for privacy at the company. Deployment is built around a client side JavaScript snippet embedded across site pages that surfaces a consent banner and a preference center, and captures cookie category selections. Configuration focused on cookie categorization, consent capture and retention, and consent logging to the OneTrust service, with consent states persisted in browser cookies or local storage to control client side script execution. Operational ownership is reported with web operations and corporate privacy teams, who use OneTrust Cookie Consent to operationalize consent workflows and maintain auditable consent records for Governance, Risk and Compliance. The implementation scopes to the public DHL India website and centralizes online consent and preference controls across the companys web touchpoints.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

OneTrust

Legacy

OneTrust Cookie Consent

Governance, Risk and Compliance

TRM

n/a

2021

In 2021, DHL Express (India) Pvt. Ltd implemented OneTrust Cookie Consent on its public website. The deployment uses the OneTrust Cookie Consent application to centralize web cookie consent and preference management, aligning with Governance, Risk and Compliance responsibilities for privacy at the company. Deployment is built around a client side JavaScript snippet embedded across site pages that surfaces a consent banner and a preference center, and captures cookie category selections. Configuration focused on cookie categorization, consent capture and retention, and consent logging to the OneTrust service, with consent states persisted in browser cookies or local storage to control client side script execution. Operational ownership is reported with web operations and corporate privacy teams, who use OneTrust Cookie Consent to operationalize consent workflows and maintain auditable consent records for Governance, Risk and Compliance. The implementation scopes to the public DHL India website and centralizes online consent and preference controls across the companys web touchpoints.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Content Delivery Network

IaaS

2017

First Name	Last Name	Title	Function	Department	Email	Phone
No data found

First Name

Last Name

Title

Function

Department

Phone

No data found

Date	Company	Status	Vendor	Product	Category	Market
No data found

Date

Company

Status

Vendor

Product

DHL Express (India) Pvt. Ltd Technographics