List of Ameyo IVR System Customers
Exotel
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur,
Bengaluru, 560071,
India
Bengaluru, 560071,
India
91 80 889 19888
Professional Services
1000
$49M
Since 2010, our global team of researchers has been studying Ameyo IVR System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ameyo IVR System for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ameyo IVR System for Call Center include: Abdul Latif Jameel, a Saudi Arabia based Banking and Financial Services organisation with 15000 employees and revenues of $3.00 billion, VADS Berhad, a Malaysia based Professional Services organisation with 7000 employees and revenues of $1.00 billion, Fortis Healthcare, a India based Healthcare organisation with 13010 employees and revenues of $748.0 million, DHL Express (India) Pvt. Ltd, a India based Transportation organisation with 2500 employees and revenues of $500.0 million, Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu), a Maldives based Communications organisation with 600 employees and revenues of $104.0 million and many others.
Contact us if you need a completed and verified list of companies using Ameyo IVR System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abdul Latif Jameel | Banking and Financial Services | 15000 | $3.0B | Saudi Arabia | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
In 2017, Abdul Latif Jameel implemented the Ameyo IVR System as a Cloud Contact Center solution for its ALJ Electronics consumer division. After careful evaluation of business-specific requirements and solution capabilities, ALJ Electronics opted for the AMEYO solution to address inbound customer engagement with a focus on bilingual support.
The Ameyo IVR System deployment delivered cloud-hosted inbound voice routing and a customized IVR configured for both English and Arabic language flows. Functional modules implemented included bilingual IVR scripting, call routing logic for inbound channels, and advanced analytics and reporting capabilities provided as part of the Ameyo IVR System.
Integration work explicitly included a connection between Ameyo and the companys backend CRM, enabling IVR-driven caller data handoff to customer records. Operationally the implementation centered on contact center and customer service workflows within ALJ Electronics, with configuration and customization governed by the evaluation outcomes and requirement specifications provided during the selection process.
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Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu) | Communications | 600 | $104M | Maldives | Ameyo | Ameyo IVR System | Call Center | 2011 | n/a |
In 2011, Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu) deployed the Ameyo IVR System as part of its Cloud Contact Center to establish a state of the art Customer Service Center providing telephone support 24 hours a day, 7 days a week. The Ameyo IVR System provided a single public number that routed callers to different services, centralizing inbound voice flows and simplifying customer access across service lines. The implementation emphasized agent-aware IVR interactions so that automated menus and agent handoffs shared contextual call data.
The contact center solution completely integrated the interactive voice response IVR system for agents with the existing telephony infrastructure, preserving telephony trunking and switching while exposing IVR prompts and touch tone routing to contact center agents. This Cloud Contact Center configuration used the application layer to present IVR state to agents and to orchestrate call transfers and queue management. Functional capabilities implemented included automated call routing, single number service access, and agent-directed call escalation.
The Ameyo IVR System was delivered in a high availability setup with Active/Standby nodes to ensure uptime and business continuity for Dhivehi Raajjeyge Gulhun Private Limited customer service operations. Operational coverage centered on the central Customer Service Center and contact center agents, supporting continuous 24 hours a day, 7 days a week telephone support. Governance focused on maintaining telephony integration and HA failover procedures to preserve service availability.
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DHL Express (India) Pvt. Ltd | Transportation | 2500 | $500M | India | Ameyo | Ameyo IVR System | Call Center | 2018 | n/a |
In 2018, DHL Express (India) Pvt. Ltd implemented Ameyo IVR System as a Cloud Contact Center solution for its DHL Mumbai operations. The Ameyo IVR System was provisioned to support contact center outbound and inbound workflows and to meet DHL's operational quality standards across customer engagement channels.
Implementation focused on Ameyo’s capabilities for handling large call volumes and authoring complex call flows, combined with an omnichannel dialing engine that enabled dialing out to different customer types across channels. Dialing was configured to follow strict priority rules, and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Quota control features were configured to enable uploading and appending data sets and mapping those records to lead dialing, aligning lead management and agent routing governance for the Mumbai contact center.
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Dial ‘108’ in Emergency | Healthcare | 110 | $10M | India | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
In 2017 Dial ‘108’ in Emergency implemented the Ameyo IVR System, a Call Center application tailored for emergency medical service intake. The ambulance dispatch operation required an easily accessible, uncomplicated, and efficient telephony front end, and the implementation was scoped to address shortcomings in the existing EPABX environment while supporting core call-taking workflows.
The Ameyo IVR System was configured with interactive voice response menus, automated call handling, automatic call distribution, and queuing logic to streamline initial caller capture and triage. Standard Call Center capabilities such as configurable voice prompts, agent console routing, call recording, and script-driven call flows were applied to match emergency intake protocols and reduce manual call-routing overhead.
Deployment was integrated with the organization’s EPABX to augment inbound voice traffic handling and to channel calls into the emergency operations center’s dispatch desks. Operational coverage focused on ambulance dispatch and emergency call-taking functions within Dial ‘108’ in Emergency, aligning telephony workflows with on-the-ground ambulance coordination.
Implementation governance emphasized simplification of call intake procedures and the formalization of call-handling workflows to ensure consistent agent behavior and predictable call routing. The project objective was to provide a reliable Call Center platform that improved accessibility and operational efficiency for emergency response intake, without introducing claims about measured outcomes.
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Fortis Healthcare | Healthcare | 13010 | $748M | India | Ameyo | Ameyo IVR System | Call Center | 2013 | n/a |
In 2013 Fortis Healthcare implemented the Ameyo IVR System to centralize contact handling for its hospital network. The deployment focused on Call Center operations, targeting automation of patient access and booking workflows across inbound and outbound telephony interactions.
The Ameyo IVR System was configured as a self-service IVRS to automate routine inbound and outbound requests, and included an AMEYO voice logger for comprehensive call tracking together with a missed call alert to capture unserved contacts. The implementation enabled cross-channel interactions using SMS and internet channels alongside phone-based booking, providing automated routing and callback triggers as part of unified contact handling.
Deployment was integrated seamlessly with Fortis Healthcare's existing Private Branch Exchange PBX to preserve telephony architecture while adding IVR automation and voice logging. Ameyo helped Fortis improve operational efficiency and reduce client loss due to unavailability of resources, outcomes documented as part of the implementation.
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Professional Services | 300 | $35M | United Arab Emirates | Ameyo | Ameyo IVR System | Call Center | 2013 | n/a |
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Banking and Financial Services | 348 | $40M | Oman | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Professional Services | 150 | $15M | India | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Professional Services | 200 | $10M | Malaysia | Ameyo | Ameyo IVR System | Call Center | 2015 | n/a |
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Professional Services | 7000 | $1.0B | Malaysia | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Ameyo IVR System
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Ameyo IVR System Coverage
Ameyo IVR System is a Call Center solution from Ameyo.
Companies worldwide use Ameyo IVR System, from small firms to large enterprises across 21+ industries.
Organizations such as Abdul Latif Jameel, VADS Berhad, Fortis Healthcare, DHL Express (India) Pvt. Ltd and Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu) are recorded users of
Ameyo IVR System for Call Center.
Companies using Ameyo IVR System are most concentrated in Banking and Financial Services, Professional Services and Healthcare, with adoption spanning over 21 industries.
Companies using Ameyo IVR System are most concentrated in Saudi Arabia, Malaysia and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ameyo IVR System across Americas, EMEA, and APAC.
Companies using Ameyo IVR System range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 20%.
Customers of Ameyo IVR System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ameyo IVR System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.