DHL Malaysia
Level 27, Menara TM Off, Jalan Pantai Baharu,
Kuala Lumpur, 50672,
Malaysia
Kuala Lumpur, 50672,
Malaysia
60 1 8008 88388
Transportation
DHL Malaysia Technographics
DHL Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DHL Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 DHL Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DHL Malaysia has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Ascender Preceda for Core HR in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DHL Malaysia is running and its propensity to invest more and deepen its relationship with SAP , Info-Tech Systems , Ascender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DHL Malaysia revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DHL Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DHL Malaysia Tech Stack and Enterprise Applications
DHL Malaysia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, DHL Malaysia implemented SAP ERP ECC 6.0 as an ERP Financial platform to centralize finance and transactional operations across its Malaysian business. The deployment used the ECC6.0 environment and positioned SAP ERP ECC 6.0 to support finance and accounting functions alongside transactional modules for procurement and order to cash.
The implementation included full FI CO, MM, SD and AP configurations, with targeted functional work to troubleshoot and resolve SAP functional issues, deliver high quality configuration changes, and produce minor enhancements. SAP ERP ECC 6.0 was configured to support reporting requirements, and the team developed functional and technical specification documents to convert report requests into executable designs.
Integration work was focused on connecting Finance with other application modules and custom interfaces, the project included prototype solutions and coordination with ABAP programmers to resolve interfaces and custom programs. The program also executed integration and support pack testing and kernel patch validation, and provided application production support on SAP R 3 to address field issues.
Governance and process activities centered on defining capabilities, inputs, outputs and required functionality, producing user support job aids, executing documented test plans, and running daily and weekly client meetings to maintain alignment. The role emphasized techno functional development, documentation, and coordination of multi module integration efforts to ensure the Finance module operated cohesively within the wider ERP Financial landscape.
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Expense Management | ERP |
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2020 | 2020 |
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DHL Malaysia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, DHL Malaysia implemented Ascender Preceda as its Core HR application. The deployment established Ascender Preceda as the primary Core HR system supporting HR and payroll business functions for DHL Malaysia, covering approximately 4,000 employees and aligning local HR operations with Malaysian statutory payroll requirements.
Ascender Preceda was configured to manage core HR capabilities typical of a Core HR suite, including employee master data management, organizational and position structures, payroll configuration for country-specific rules, and foundational time and attendance and workforce administration workflows. Configuration emphasized country-specific payroll rules and HR master data normalization to support ongoing HR operations and statutory reporting.
The implementation included an explicit data and tool migration from PeopleSoft into Ascender Preceda for the Malaysia instance, reflecting a country-level approach where other regional deployments migrated from PeopleSoft to alternate systems such as SAGE in Singapore. Governance activities focused on centralizing HR master data control within the Malaysia HR organization and formalizing cross-country migration processes for consistent record transfer and system provisioning.
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2008 | 2008 |
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DHL Malaysia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, DHL Malaysia implemented Cisco Webex Meetings on their website to provide hosted conferencing for corporate and customer-facing interactions within Malaysia. Cisco Webex Meetings is deployed as the company Audio Video and Web Conferencing solution and is surfaced directly through the DHL Malaysia website for meeting join and scheduling flows.
The deployment focuses on standard audio, video, screen sharing, meeting recording, and participant management capabilities consistent with Audio Video and Web Conferencing platforms. Cisco Webex Meetings is used to support both scheduled and ad hoc collaboration workflows, with browser-based join and native client options included in the implementation profile.
Architecturally the implementation leverages the cloud-hosted Cisco Webex Meetings service with web integration points embedded on the corporate site, enabling meeting initiation and join flows from web pages. The implementation profile aligns with common conferencing operational patterns, including meeting scheduling, attendee provisioning tied to the corporate directory, and centralized meeting administration.
Operational scope centers on corporate communications, remote collaboration, and external customer meetings across DHL Malaysia, supporting the business functions of operations, customer service, and regional management. Governance is implemented through centralized meeting administration and scheduling policies, ensuring consistent use of Cisco Webex Meetings as the Audio Video and Web Conferencing standard for the organization.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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DHL Malaysia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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DHL Malaysia SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2021 | 2021 |
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Supply Chain Management | SCM |
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2021 | 2021 |
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DHL Malaysia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2004 | 2004 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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DHL Malaysia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2013 | 2013 |
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DHL Malaysia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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DHL Malaysia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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DHL Malaysia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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DHL Malaysia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DHL Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by DHL Malaysia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DHL Malaysia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DHL Malaysia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD DHL Malaysia Technographics
DHL Malaysia is a Transportation organization based in Malaysia,
with around 4000 employees and annual revenues of $1.00 billion.
DHL Malaysia operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Ascender Preceda and Cisco Webex Meetings,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
DHL Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Ascender and Cisco Systems.
DHL Malaysia recently adopted applications including
DocuSign eSignature in 2021, Infor Nexus in 2021 and SAP ERP ECC 6.0 - Sales and Distribution (SD) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DHL Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DHL Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DHL Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.