Digi Telecommunications
Lot 10, Jalan Delima 1/1, Subang Hi Tech Industrial Park,
Shah Alam, 40000,
Malaysia
Shah Alam, 40000,
Malaysia
x
Communications
Digi Telecommunications Technographics
Digi Telecommunications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Digi Telecommunications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Digi Telecommunications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digi Telecommunications has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, Workday Absence Management for Absence and Leave Management in 2013, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digi Telecommunications is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Digi-X or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digi Telecommunications revenues, which have grown to $295.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digi Telecommunications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Digi Telecommunications Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Digi Telecommunications implemented Oracle Cloud ERP, leveraging Oracle Fusion Cloud Enterprise Resource Planning on Oracle Cloud Infrastructure as a targeted move from Oracle E-Business Suite. The deployment is positioned within the ERP Financial category to modernize core finance operations and reduce manual reconciliation work across the company.
The implementation focused on Oracle Cloud ERP financial management capabilities, with configuration and automation aimed at accelerating financial close activities and removing spreadsheet-dependent processes. Standard ERP Financial workflows such as general ledger consolidation, close orchestration, accounts payable and accounts receivable automation were emphasized to streamline month-end and reporting tasks while embedding Oracle Cloud native controls.
Integration architecture centers on Oracle Integration Cloud, using prebuilt integration flows and adapters to connect Oracle Cloud ERP with Digi’s mix of cloud and on-premises systems. Explicit integrations include Digi’s custom-built internal applications that manage kiosk sales and inventory management, with Oracle Management Cloud deployed to provide end-to-end performance visibility and Oracle Cloud Access Security Broker applied to add real-time threat intelligence and machine learning driven security oversight.
Governance and process changes accompanied the technical rollout, shifting finance workflows to cloud-based orchestration and automated approval paths to reduce manual handoffs. The move from Oracle E-Business Suite to Oracle Cloud ERP prompted updates to data governance and operating procedures to align with cloud service models and to enable more standardized, data-driven financial processes.
Digi’s finance team expects Oracle Cloud ERP to reduce the time taken to complete the financial close by automating manual tasks and eliminating reliance on spreadsheets, while Oracle Management Cloud and Oracle Cloud Access Security Broker provide monitoring and security layers to support operational continuity and fraud detection capabilities.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2013 | 2013 |
In 2013, Digi Telecommunications implemented Workday Absence Management as part of a broader Workday deployment targeting HR and BPO operations. The implementation addressed Absence and Leave Management for the company, with Workday Absence Management configured to handle leave intake and integrated with adjacent HR processes.
Implementation scope included Workforce Administration, Compensation, Benefits, Leave and Talent Development Management, with Leave mapped specifically to the Workday Absence Management component. The project also ran a concurrent Business Process Outsourcing implementation covering Payroll, Claim, Travel Requisition, E-Letters, Acknowledgement, E-Commission, E-Allowance and E-Overtime, indicating coordinated configuration across absence, payroll and benefits workflows.
Technical architecture work included 3rd party integration design and delivery, where the team acted as Technical Lead on interfaces to PeopleSoft, a Facility Booking System, Remedy System and an Ambassador Portal among others. Integrations were scoped to synchronize HR master data and to propagate absence and related transaction events into payroll and facility systems, preserving consistent employee and time off records across the ecosystem.
Project governance centered on formal testing and enablement, with a Test Lead role responsible for test strategy, unit testing, system integration testing and user acceptance test scripts and schedules, and train the trainer sessions delivered for all Workday modules implemented. Operational ownership resided with HR and BPO teams in Malaysia, and the technical lead responsibilities covered both integration delivery and project level coordination for the Workday Absence Management rollout.
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Absence and Leave Management | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2013 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Talent Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Digi Telecommunications implemented NetCracker BSS/OSS from NEC Corporation as an OSS/BSS application to underpin its communications operational stack. The listing on NetCracker’s customer roster identifies Digi Telecommunications as a customer for NetCracker BSS/OSS and signals a telco-grade adoption of OSS/BSS capabilities.
The implementation targeted core OSS/BSS functional modules, including service provisioning, customer care and billing, and inventory and network resource management, consistent with standard BSS and OSS workflows. Configuration and orchestration work likely included order management and convergent billing processes, fault and performance management alignment, and product lifecycle support to enable end-to-end service activation and revenue management.
Operational coverage focused on Digi’s commercial and network operations teams in Malaysia, using NetCracker BSS/OSS to unify provisioning, billing, and operations support functions. Governance and process alignment were likely centered on coordinating provisioning, customer care, and billing workflows to streamline order-to-cash and trouble-to-resolve processes across the organization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Digi Telecommunications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Digi Telecommunications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Digi Telecommunications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Digi Telecommunications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Digi Telecommunications Technographics
Digi Telecommunications is a Communications organization based in Malaysia,
with around 1500 employees and annual revenues of $295.0 million.
Digi Telecommunications operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday Absence Management and NetCracker BSS/OSS,
covering areas like ERP Financial, Absence and Leave Management and OSS/BSS.
Digi Telecommunications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and NEC Corporation.
Digi Telecommunications recently adopted applications including
Oracle Cloud ERP in 2021, Oracle Cloud EPM in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Digi Telecommunications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Digi Telecommunications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Digi Telecommunications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.