Digiserve, a Telkom Indonesia Company
Jl. Casablanca Raya Kav.88, 35th floor,
Jakarta, 12870,
Indonesia
Jakarta, 12870,
Indonesia
62 21 8064 0600
Professional Services
Digiserve, a Telkom Indonesia Company Technographics
Digiserve, a Telkom Indonesia Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Digiserve, a Telkom Indonesia Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Digiserve, a Telkom Indonesia Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digiserve, a Telkom Indonesia Company has purchased the following applications: ServiceNow Asset Management for Enterprise Asset Management in 2019, Microsoft 365 for Collaboration in 2021, IPscape Cloud Contact Centre for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digiserve, a Telkom Indonesia Company is running and its propensity to invest more and deepen its relationship with ServiceNow , Microsoft , IPscape or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digiserve, a Telkom Indonesia Company revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digiserve, a Telkom Indonesia Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Digiserve, a Telkom Indonesia Company Tech Stack and Enterprise Applications
Digiserve, a Telkom Indonesia Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Digiserve, a Telkom Indonesia Company implemented ServiceNow Asset Management as its Enterprise Asset Management platform for internal IT and finance operations. The deployment centered on ServiceNow Asset Management and surrounding ServiceNow portals and automation, positioning the application to manage asset lifecycle and support billing related workflows.
Implementation modules and configuration included ServiceNow Asset Management, a Finance Billing Automation portal built on ServiceNow, an Infinity Portal for customer self-service, and Business as Usual handling for Incident, Request and Change management. The program also delivered an Asset Management configuration that was operationally tied to automated workflows, including Customer Link Suspend which updates service status based on renewal or contract end date, and a document number generation flow automated via Microsoft Power Automate.
Integrations were explicitly implemented between ServiceNow and Salesforce, with a customer project also linking Salesforce to Cloudsense and to a database using OData. ServiceNow Asset Management was integrated into those flows to align asset records with sales and quoting processes, and Microsoft Power Automate was used to orchestrate document numbering across systems.
Operational scope covered internal IT application teams and finance functions, with the system embedded into BAU processes for incident, request and change handling. Governance emphasized workflow automation and cross-application orchestration between ServiceNow, Salesforce, Cloudsense and OData enabled databases, aligning Enterprise Asset Management controls with billing and customer lifecycle processes.
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Digiserve, a Telkom Indonesia Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Digiserve, a Telkom Indonesia Company, deployed Microsoft 365 to support Collaboration across its professional services operations. The 2021 implementation positions Microsoft 365 as a cloud SaaS productivity platform for a roughly 200 person organization headquartered in Indonesia, consolidating core collaboration capabilities for internal teams and client delivery workflows.
The Microsoft 365 deployment includes category aligned capabilities such as Exchange Online for corporate email, Microsoft Teams for real time collaboration, SharePoint and OneDrive for document management, and Office applications for productivity, configured to support project delivery and internal operations. Public references on the company website indicate use of Microsoft 365 assets, and governance emphasis is consistent with Collaboration deployments, focusing on user provisioning, group and Teams lifecycle, and information protection policies to manage professional services content and client data.
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Digiserve, a Telkom Indonesia Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IPscape | Legacy | IPscape Cloud Contact Centre | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Digiserve, a Telkom Indonesia Company deployed IPscape Cloud Contact Centre as a cloud-hosted Call Center application to centralize customer interaction handling for its managed services operations. The IPscape Cloud Contact Centre implementation was positioned to support Digiserve’s Service Desk, Network Operations Center, and Service Management functions and to provide a unified front for customer engagement across its professional services portfolio.
Configuration focused on standard Call Center functional modules including automatic call distribution, interactive voice response, agent desktop for multichannel interactions, call recording and quality monitoring, workforce management, and operational reporting and analytics. IPscape Cloud Contact Centre was configured to provide inbound and outbound campaign capabilities and to consolidate interaction logs and performance dashboards for operational managers and escalation points.
The deployment was aligned with Digiserve’s broader cloud and network services portfolio which includes WAN, SDWAN, Azure Stack and Microsoft 365 offerings, enabling the contact centre to operate alongside existing cloud and network services used by customers. Operational coverage emphasized support for customer excellence, billing and revenue assurance activities, and escalation handling for both local and overseas customers managed by Digiserve.
Governance and operational workflow were embedded in Digiserve’s Service Management organization, with reporting workflows into the Chief of Customer Officer and monthly summaries presented to the Board of Directors. Implementation and ongoing operations were managed through established service management and escalation processes, aligning agent and NOC handoffs with product and billing teams to maintain service continuity for Digiserve’s managed service clients.
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Digiserve, a Telkom Indonesia Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Digiserve, a Telkom Indonesia Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Digiserve, a Telkom Indonesia Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Digiserve, a Telkom Indonesia Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Digiserve, a Telkom Indonesia Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Digiserve, a Telkom Indonesia Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Digiserve, a Telkom Indonesia Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Digiserve, a Telkom Indonesia Company Technographics
Digiserve, a Telkom Indonesia Company is a Professional Services organization based in Indonesia,
with around 200 employees and annual revenues of $25.0 million.
Digiserve, a Telkom Indonesia Company operates a diverse technology stack with applications such as
ServiceNow Asset Management, Microsoft 365 and IPscape Cloud Contact Centre,
covering areas like Enterprise Asset Management, Collaboration and Call Center.
Digiserve, a Telkom Indonesia Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Microsoft and IPscape.
Digiserve, a Telkom Indonesia Company recently adopted applications including
Microsoft 365 in 2021, Microsoft Azure Cloud Services in 2021 and ServiceNow Asset Management in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Digiserve, a Telkom Indonesia Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Digiserve, a Telkom Indonesia Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Digiserve, a Telkom Indonesia Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.