Jakarta, 12870,
Indonesia
Digiserve, a Telkom Indonesia Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Digiserve, a Telkom Indonesia Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Digiserve, a Telkom Indonesia Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digiserve, a Telkom Indonesia Company has purchased the following applications: ServiceNow Asset Management for Enterprise Asset Management in 2019, Microsoft 365 for Collaboration in 2021, IPscape Cloud Contact Centre for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digiserve, a Telkom Indonesia Company is running and its propensity to invest more and deepen its relationship with ServiceNow , Microsoft , IPscape or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digiserve, a Telkom Indonesia Company revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digiserve, a Telkom Indonesia Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Digiserve, a Telkom Indonesia Company implemented ServiceNow Asset Management as its Enterprise Asset Management platform for internal IT and finance operations. The deployment centered on ServiceNow Asset Management and surrounding ServiceNow portals and automation, positioning the application to manage asset lifecycle and support billing related workflows.
Implementation modules and configuration included ServiceNow Asset Management, a Finance Billing Automation portal built on ServiceNow, an Infinity Portal for customer self-service, and Business as Usual handling for Incident, Request and Change management. The program also delivered an Asset Management configuration that was operationally tied to automated workflows, including Customer Link Suspend which updates service status based on renewal or contract end date, and a document number generation flow automated via Microsoft Power Automate.
Integrations were explicitly implemented between ServiceNow and Salesforce, with a customer project also linking Salesforce to Cloudsense and to a database using OData. ServiceNow Asset Management was integrated into those flows to align asset records with sales and quoting processes, and Microsoft Power Automate was used to orchestrate document numbering across systems.
Operational scope covered internal IT application teams and finance functions, with the system embedded into BAU processes for incident, request and change handling. Governance emphasized workflow automation and cross-application orchestration between ServiceNow, Salesforce, Cloudsense and OData enabled databases, aligning Enterprise Asset Management controls with billing and customer lifecycle processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IPscape | Legacy | IPscape Cloud Contact Centre | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Digiserve, a Telkom Indonesia Company deployed IPscape Cloud Contact Centre as a cloud-hosted Call Center application to centralize customer interaction handling for its managed services operations. The IPscape Cloud Contact Centre implementation was positioned to support Digiserve’s Service Desk, Network Operations Center, and Service Management functions and to provide a unified front for customer engagement across its professional services portfolio.
Configuration focused on standard Call Center functional modules including automatic call distribution, interactive voice response, agent desktop for multichannel interactions, call recording and quality monitoring, workforce management, and operational reporting and analytics. IPscape Cloud Contact Centre was configured to provide inbound and outbound campaign capabilities and to consolidate interaction logs and performance dashboards for operational managers and escalation points.
The deployment was aligned with Digiserve’s broader cloud and network services portfolio which includes WAN, SDWAN, Azure Stack and Microsoft 365 offerings, enabling the contact centre to operate alongside existing cloud and network services used by customers. Operational coverage emphasized support for customer excellence, billing and revenue assurance activities, and escalation handling for both local and overseas customers managed by Digiserve.
Governance and operational workflow were embedded in Digiserve’s Service Management organization, with reporting workflows into the Chief of Customer Officer and monthly summaries presented to the Board of Directors. Implementation and ongoing operations were managed through established service management and escalation processes, aligning agent and NOC handoffs with product and billing teams to maintain service continuity for Digiserve’s managed service clients.
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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