New York, 1018, NY,
United States
Digital Remedy Technographics
Digital Remedy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Digital Remedy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Digital Remedy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digital Remedy has purchased the following applications: Microsoft 365 for Collaboration in 2017, Oracle Cloud SCM for Supply Chain Management in 2019, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digital Remedy is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digital Remedy revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digital Remedy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Digital Remedy Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Digital Remedy implemented Microsoft 365. The deployment establishes Microsoft 365 as the firmwide Collaboration platform for this United States based professional services company.
The implementation leverages core Microsoft 365 capabilities common to Collaboration deployments, including hosted email and calendaring, cloud file storage and synchronization, team chat and meeting functionality, and desktop and browser Office productivity applications. Microsoft 365 is positioned to support content collaboration and document lifecycle workflows relevant to client engagement, sales enablement, and project delivery functions.
Digital Remedy is using Microsoft 365 on their website, indicating public-facing integration points or artifact usage tied to the tenant. Operational coverage is organization wide for a company of about 100 employees, spanning professional services, marketing, and operations teams, with centralized tenant administration driving user provisioning and access control.
Governance for the Microsoft 365 deployment focuses on tenant-level configuration, identity and access management, and collaboration policy controls such as external sharing and site template standardization. The rollout approach reflects a consolidated Collaboration backbone intended to unify internal communication, document collaboration, and client-facing content management under Microsoft 365.
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Collaboration | Collaboration |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud SCM | Supply Chain Management | SCM | n/a | 2019 | 2019 |
In 2019 Digital Remedy began an Oracle Cloud Fusion R21D implementation of Oracle Cloud SCM to address Supply Chain Management and procurement workflows. The program executed from January 2019 to present out of Digital Remedy's New York City operations, with a Functional Consultant role focused on configuration and process validation for the Oracle Cloud SCM deployment.
The implementation concentrated on Oracle Fusion Procurement and Supply Chain Cloud modules, including Inventory Management, Cost Management, Procurement Cloud, Self-Service Procurement, Cloud Sourcing and Procurement Contracts. Responsibilities included extensive end to end testing of process flows, managing the configurations of Fusion Inventory Management and Cloud Cost Management, and defining requisition templates, public lists, information templates, shipping networks, and customer locations for internal requisitions within Self-Service Procurement.
Integrations and operational scope included setup of Cloud Order to Cash Processes and accounts receivable mapping work. The project executed Auto Lock Box processing in AR for Bank of America and created bank statement mapping for Bank of America within Oracle AR, linking cash application and treasury workflows to the Oracle Cloud SCM environment. The implementation impacted procurement, finance, inventory control and order to cash business functions across the organization.
Governance and process work focused on configuring content security, creating commodity based expense account rules, and documenting procurement templates and approval flows to align system behavior with Digital Remedy procurement policy. The Functional Consultant managed configuration, testing and operational handoff activities for Oracle Cloud SCM, ensuring modular setups for inventory, cost, sourcing and contract management were in place for production usage.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Digital Remedy implemented Hotjar on its website. Digital Remedy deployed Hotjar, an application in the Customer Experience category, to capture qualitative web analytics and UX research signals across its public site. The implementation leveraged Hotjar capabilities such as session recordings, heatmaps, conversion funnel observation and on page feedback tools to surface user behavior on client facing pages.
Deployment used the Hotjar JavaScript tracking snippet embedded in site pages to enable session capture and aggregated heatmap generation without requiring backend application changes. Operational scope was the corporate website and the implementation was governed by configuration of sampling and data retention settings to align tracking with privacy controls, with ownership concentrated in digital analytics and UX teams to inform conversion rate optimization and content decisions.
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Digital Remedy
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Digital Remedy Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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