Digitex Technographics
Digitex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Digitex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Digitex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digitex has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Vocalcom Hermes360 for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digitex is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Vocalcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digitex revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digitex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Digitex Tech Stack and Enterprise Applications
Digitex AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Digitex implemented Zendesk Chat on its public website https://www.digitexfutures.com/. Zendesk Chat is deployed as part of the Chatbots and Conversational AI category to capture inbound visitor conversations and route live sessions to support staff.
The deployment uses the Zendesk Chat web widget embedded across marketing and support pages, with proactive chat triggers, canned responses, and real time messaging configured for common customer inquiries. Agent routing and availability controls are configured to direct sessions to the internal support team, and chat transcripts are recorded to support follow up and ticketing workflows.
Operational ownership is centralized within Digitexs customer support function, reflecting the companys small professional services footprint. Rollout was scoped to the public website with configuration of business hours, greeting triggers, and response protocols, and governance emphasizes administrative control over widget settings and transcript retention policies.
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Digitex Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Digitex implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The 20 employee professional services firm based in Seychelles references Google Workspace on its public website and operates the application as the central corporate email and team collaboration environment.
The Google Workspace deployment is organized around standard modules including Gmail, Google Calendar, Google Drive, Google Docs, Google Groups, and the Google Admin console, configured for a single company domain to enable user provisioning, shared drive structures, and role based access controls. Administrative governance is managed through the Google Admin console with account and group management, two step verification enforcement, and device policy controls to secure access across desktops and mobile devices. Functional coverage spans client delivery, internal operations, and commercial activities by providing real time document collaboration, calendar scheduling, and centralized email for the organization.
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Digitex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Digitex implemented Vocalcom Hermes360 as its Call Center platform. The deployment for the Seychelles-based professional services firm with 20 employees was configured to support Incoming, Outgoing, IVR, and VoIP capabilities, and Vocalcom Hermes360 was used to centralize core contact handling for customer support and trading desk communications.
The implementation emphasizes telephony and contact workflow configuration, with VoIP telephony endpoints and IVR scripting used to automate call routing and self-service entry points, and incoming and outgoing call workflows configured to manage agent interactions. Functional modules implemented align with Call Center functional vocabulary, including automatic call distribution and agent queue management, and system administration and agent configuration were handled in-house rather than through an external integrator.
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Digitex PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Digitex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Digitex
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Digitex Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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