Santo Domingo, n/a,
Dominican Republic
Direccion General de Aduanas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Direccion General de Aduanas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Direccion General de Aduanas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Direccion General de Aduanas has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2023, Microsoft 365 for Collaboration in 2019, Microsoft Dynamics 365 Customer Service for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Direccion General de Aduanas is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Direccion General de Aduanas revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Direccion General de Aduanas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | Sitcorp | 2023 | 2024 |
In 2023 Direccion General de Aduanas implemented Microsoft Dynamics 365 for Finance and Operations to automate financial and administrative processes, improve service to taxpayers and change public perception. This ERP Financial deployment targeted the customs clearance lifecycle to reduce processing times and to support compliance across import and export operations.
The implementation combined Dynamics 365 Finance and Dynamics 365 Customer Service modules, with Finance configured for accounts payable automation, monthly accounting closing, bank reconciliation, budgetary control using financial dimensions, reporting and approval flow visualization. The Customer Service CRM was configured for Large Taxpayers and extended to medium taxpayers, with plans to include small taxpayers, shifting manager workflows from Microsoft Excel to automated dashboards and task assignment flows.
The deployment integrated with SIGA, Microsoft 365 and Microsoft Azure to unify data and authentication across systems, and Sitcorp acted as the implementation partner responsible for rollout and training. Sitcorp delivered 197 training sessions over 14 months and trained 95 employees directly, while 216 employees were reported enabled to make better operational and financial decisions across finance and customer service functions.
Reported outcomes include explicit operational efficiency improvements, with supplier invoice recording time reduced from 15 to 5 minutes, monthly financial statement preparation shortened from 21 to 5 days, and bank reconciliation compressed from seven to two hours. The project entered production use in January 2023 and was positioned as a living platform for continuous process refinement, report creation and approval flow modification within Microsoft Dynamics 365 for Finance and Operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Customer Service | Customer Support | CRM | Sitcorp | 2023 | 2024 |
In 2023 Direccion General de Aduanas implemented Microsoft Dynamics 365 Customer Service as part of a broader Customer Support modernization program. The Microsoft Dynamics 365 Customer Service deployment was delivered alongside Dynamics 365 Finance to create an integrated solution using SIGA, Microsoft 365 and Microsoft Azure, with the explicit objective of automating customer-facing processes and improving taxpayer service delivery.
The implementation centered on a CRM for customer service targeted at Large Taxpayers, with the approach extended to medium taxpayers and planned for small taxpayers. Configuration emphasized case management, workflow automation, dashboards and task assignment to replace manual Microsoft Excel tracking, enabling managers to move to automated flows and real-time work queues.
Integrations were executed with SIGA, Microsoft 365 and Microsoft Azure and functionally linked to Dynamics 365 Finance to unify financial and administrative workflows with customer service operations. Sitcorp served as the implementation partner and delivered training across the institution, executing 197 sessions that trained 95 employees over 14 months, while the program supported 216 employees in improved decision making across financial, administrative and customer service departments.
Governance was reinforced through structured training, adoption of approval flows and a culture of continuous improvement for report creation and process modification. Outcomes reported in the program narrative include institution-wide operational optimization and explicit Finance improvements under Dynamics 365 Finance, and a customer service target to satisfy taxpayers within 24 hours, reflecting the operational aims of the Microsoft Dynamics 365 Customer Service deployment.
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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