Direct Care Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Direct Care Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Direct Care Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Direct Care Australia has purchased the following applications: Eziplan Care Management Software for Patient Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Direct Care Australia is running and its propensity to invest more and deepen its relationship with Eziplan or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Direct Care Australia revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Direct Care Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eziplan | Legacy | Eziplan Care Management Software | Patient Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Direct Care Australia implemented Eziplan Care Management Software as its Patient Management solution to support Home Care and NDIS services across Australia. The deployment centralized client and care record handling under a single application, aligning clinical, rostering and compliance workflows.
Core modules implemented include client and patient management, shift rostering, a mobile app for staff time capture and mobile timesheets with GPS, and incident and case-note workflows for clinical and compliance documentation. Eziplan Care Management Software is referenced directly within Direct Care Australia policy documents for mobile app use, rostering rules and incident reporting, which indicates formal adoption of those modules.
Operational architecture emphasizes a mobile-first staff workflow, with office teams managing rosters and case notes through the central platform while field staff verify shifts in real time via GPS-enabled timesheets. The implementation scope covers rostering, real-time shift verification, time capture and incident lifecycle management across Home Care and NDIS business functions.
Governance was formalized by embedding module usage into company policy and incident procedures, creating documented process flows for reporting, case-note completion and compliance checks. The configuration and policy linkage are intended to improve compliance and real-time shift verification as stated by the organization.
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