Bergen op Zoom, 4622 RC,
Netherlands
DKG Groep Netherlands Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DKG Groep Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 DKG Groep Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DKG Groep Netherlands has purchased the following applications: Microsoft 365 for Collaboration in 2017, Evolve IP Interactive Voice Response for Interactive Voice Response (IVR) in 2021, Atlassian Jira Service Desk for IT Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DKG Groep Netherlands is running and its propensity to invest more and deepen its relationship with Microsoft , Miro , Evolve IP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DKG Groep Netherlands revenues, which have grown to $330.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DKG Groep Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Evolve IP | Legacy | Evolve IP Interactive Voice Response | Interactive Voice Response (IVR) | CRM | n/a | 2021 | 2021 |
In 2021, DKG Groep Netherlands implemented Evolve IP Interactive Voice Response as part of a cloud contact center deployment to improve reachability for retail and consumer customer service across multiple sites in the Netherlands. The implementation leverages the Interactive Voice Response (IVR) application to deliver self service call handling and to orchestrate inbound call routing through cloud-hosted contact center infrastructure.
Configuration emphasis included skill based routing to route callers to appropriately skilled agent queues and IVR transaction flows that enable callers to complete automated transactions without agent intervention. The deployment integrated Evolve IP Interactive Voice Response with the company CRM to support self service authentication and transactional handoffs, and it consolidated reporting across sites to centralize contact center analytics and operational visibility.
Operational scope covered customer service functions for retail and consumer segments across DKG Groep sites in the Netherlands, with governance aligned to centralized reporting and IVR call flow ownership. The rollout restructured agent workstreams by directing routine transactions to IVR and routing complex inquiries to specialized queues, delivering the stated objectives to improve reachability, introduce skill based routing, and consolidate reporting.
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Marketing Analytics | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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