AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

DKG Groep Netherlands Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
Collaboration Collaboration 2025 2025
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Evolve IP Legacy Evolve IP Interactive Voice Response Interactive Voice Response (IVR) CRM n/a 2021 2021
In 2021, DKG Groep Netherlands implemented Evolve IP Interactive Voice Response as part of a cloud contact center deployment to improve reachability for retail and consumer customer service across multiple sites in the Netherlands. The implementation leverages the Interactive Voice Response (IVR) application to deliver self service call handling and to orchestrate inbound call routing through cloud-hosted contact center infrastructure. Configuration emphasis included skill based routing to route callers to appropriately skilled agent queues and IVR transaction flows that enable callers to complete automated transactions without agent intervention. The deployment integrated Evolve IP Interactive Voice Response with the company CRM to support self service authentication and transactional handoffs, and it consolidated reporting across sites to centralize contact center analytics and operational visibility. Operational scope covered customer service functions for retail and consumer segments across DKG Groep sites in the Netherlands, with governance aligned to centralized reporting and IVR call flow ownership. The rollout restructured agent workstreams by directing routine transactions to IVR and routing complex inquiries to specialized queues, delivering the stated objectives to improve reachability, introduce skill based routing, and consolidate reporting.
Marketing Analytics CRM 2015 2015
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian Jira Service Desk IT Service Management ITSM n/a 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2025 2025
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Domain Name System (DNS) IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2024 2024
Secure Email Gateways (SEGs) CyberSecurity 2024 2024
Secure Sockets Layer (SSL) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at DKG Groep Netherlands
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by DKG Groep Netherlands Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD DKG Groep Netherlands Technographics

DKG Groep Netherlands is a Manufacturing organization based in Netherlands, with around 900 employees and annual revenues of $330.0 million.

DKG Groep Netherlands operates a diverse technology stack with applications such as Microsoft 365, Evolve IP Interactive Voice Response and Atlassian Jira Service Desk, covering areas like Collaboration, Interactive Voice Response (IVR) and IT Service Management.

DKG Groep Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Evolve IP and Atlassian.

DKG Groep Netherlands recently adopted applications including Miro in 2025, JavaScript in 2025 and reCAPTCHA in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of DKG Groep Netherlands’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates DKG Groep Netherlands’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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