DocuSign
221 Main Street Suite 1550,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-489-4940
Professional Services
DocuSign Technographics
DocuSign Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DocuSign and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6838 DocuSign employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DocuSign has purchased the following applications: YayPay by Quadient for AR Automation in 2021, The Predictive Index Assessments for Talent Assessment in 2015, Certinia PSA (ex FinancialForce PSA) for Professional Services Automation in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DocuSign is running and its propensity to invest more and deepen its relationship with Quadient , Oracle , GoCardless or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DocuSign revenues, which have grown to $3.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DocuSign intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DocuSign Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | YayPay by Quadient | AR Automation | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, DocuSign implemented YayPay by Quadient as its AR Automation solution. The deployment was executed within the Finance Technology Team under a dedicated Quote to Cash product owner, aligning the new AR Automation application to broader Oracle Cloud finance initiatives.
YayPay by Quadient was configured to support core accounts receivable workflows including collections orchestration, payment processing connectors, automated cash application and AR reconciliation tied to period close. Configuration emphasis included collections routing, aging and promise-to-pay workflows, and invoice presentment consistent with AR Automation functional patterns.
Integrations were explicit and material to the implementation, connecting YayPay to Oracle Subscription Billing OSS, Oracle Cloud Accounts Receivables, RevPro for revenue management, CyberSource as the payment service provider, and bank LockBox feeds for cash receipt processing. Oracle Cloud Products implemented in parallel included CDM, Oracle Subscription Billing OSS, Oracle Cloud Accounts Receivables, Oracle Cloud Financials and Oracle PIM, with RevPro integrated to support revenue accounting and reconciliation flows while YayPay integrated into collections orchestration.
Governance was centralized under the Lead Product Owner for Quote to Cash, creating a single finance product ownership model that coordinated AR workflow redesign, integration sequencing and period close dependencies. The implementation positioned YayPay by Quadient as the AR Automation hub within DocuSign's Quote to Cash architecture, interoperating with Oracle financial modules and payment and bank channels to support AR reconciliation and closing processes.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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Subscription and Recurring Billing | ERP Financial Management |
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2019 | 2019 |
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Subscription and Recurring Billing | ERP Financial Management |
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2013 | 2013 |
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Tax Management | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Predictive Index | Legacy | The Predictive Index Assessments | Talent Assessment | HCM | n/a | 2015 | 2015 |
In 2015, Docusign implemented The Predictive Index Assessments to standardize hiring for sales roles across the United States. The Predictive Index Assessments, a Talent Assessment deployment, was used to introduce objective behavioral profiling and to establish a validity-backed benchmark for top sales performers.
The implementation leveraged PI Hire for candidate targeting and selection and PI Inspire for onboarding and manager enablement, with assessment outputs mapped into recruiting scorecards and selection criteria. Configuration focused on role-specific profiles and assessment-based decision rules that hiring managers and HR applied consistently during screening and early onboarding workflows.
Operational scope covered HR and sales functions nationwide in the United States and supported rapid scale, hiring approximately 250 sales reps during the program. Governance activities included creation of benchmark profiles and standardized selection processes to improve recruiting objectivity, and the engagement reported a 21% increase in sales-team performance.
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Workforce Analytics | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certinia | Legacy | Certinia PSA (ex FinancialForce PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, DocuSign implemented Certinia PSA (ex FinancialForce PSA) to formalize Professional Services Automation across its ProServe organization as it outgrew homegrown approaches and needed greater rigor in ProServe financials. The initiative targeted project financial control and operational visibility to support growth in professional services revenue and partner engagement.
The Certinia PSA (ex FinancialForce PSA) deployment included Professional Services Automation, Billing Central, and PSA Communities, configured to support structured project planning, resource scheduling, time capture, and automated invoicing workflows. These modules were used to manage projects, tasks, and resource allocations in a single system of record so professional services, adoption consulting and training teams could track time and project status consistently.
Implementations were integrated with Salesforce to link opportunity and project data, and with DocuSign CLM to automatically create invoices, enabling earlier visibility into deals and accelerating customer onboarding. Operational coverage extended across ProServe, adoption consulting, training, finance, analytics, and partner-facing teams, and supported DocuSign’s international partner ecosystem established in 2018.
Governance and process changes centered on creating a single source of truth for project and financial data, shifting reporting and analytics consumption from ad hoc spreadsheets to real-time dashboards. The PSA Communities rollout was used to formalize partner engagement and invoicing workflows, while finance and analytics teams gained direct access to operational and financial metrics for downstream planning and review.
Documented outcomes from the deployment included 98% faster invoicing, avoidance of hiring four additional FTEs through automation, and access to real-time financial and operational metrics that reduced collections friction, errors, and customer inquiries. The Certinia PSA (ex FinancialForce PSA) implementation enabled DocuSign to centralize professional services operations and financial processes within the Professional Services Automation footprint.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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Social Media Management | CRM |
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2012 | 2012 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2019 | 2019 |
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EPM | EPM |
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2013 | 2014 |
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EPM | EPM |
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2015 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2023 | 2023 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sourcing | Procurement |
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2018 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2013 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2018 | 2018 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management, Open-Source Database | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling, Vulnerability Management , Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at DocuSign
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by DocuSign Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DocuSign IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DocuSign digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DocuSign Technographics
DocuSign is a Professional Services organization based in United States,
with around 6838 employees and annual revenues of $3.16 billion.
DocuSign operates a diverse technology stack with applications such as
YayPay by Quadient, The Predictive Index Assessments and Certinia PSA (ex FinancialForce PSA),
covering areas like AR Automation, Talent Assessment and Professional Services Automation.
DocuSign has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Quadient, The Predictive Index and Certinia.
DocuSign recently adopted applications including
Elasticsearch in 2024, Atlassian Jira Service Desk in 2023 and BreachLock Unified Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DocuSign’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DocuSign’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DocuSign technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.