Rotterdam, 3044 AH,
Netherlands
DOORNBOS EQUIPMENT Technographics
DOORNBOS EQUIPMENT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DOORNBOS EQUIPMENT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 DOORNBOS EQUIPMENT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DOORNBOS EQUIPMENT has purchased the following applications: Focus Feedback Employee Focus EFX for Employee Experience in 2023, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DOORNBOS EQUIPMENT is running and its propensity to invest more and deepen its relationship with Focus Feedback , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DOORNBOS EQUIPMENT revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DOORNBOS EQUIPMENT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DOORNBOS EQUIPMENT Tech Stack and Enterprise Applications
DOORNBOS EQUIPMENT HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Focus Feedback | Legacy | Focus Feedback Employee Focus EFX | Employee Experience | HCM | n/a | 2023 | 2023 |
In 2023, DOORNBOS EQUIPMENT implemented Focus Feedback Employee Focus EFX to run structured employee surveys across HR touchpoints. Focus Feedback Employee Focus EFX, deployed in the Employee Experience category, is used for eNPS and EFX surveys covering onboarding, internal events and policy feedback, giving HR visibility into trends and staff sentiment. The vendor case page explicitly cites use of the EFX module to define survey types and centralize response collection for continuous feedback management.
The deployment is scoped to HR operations in the Netherlands and is configured to support recurring survey cadence, feedback routing and localized reporting to inform local HR actions. Outputs from Focus Feedback Employee Focus EFX are fed into HR workflows for prioritized follow-up, enabling more targeted follow-up and communication with employees. Governance centers on HR ownership of touchpoint surveys and trend monitoring, with process adjustments to ensure response review and action planning by local HR teams.
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DOORNBOS EQUIPMENT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, DOORNBOS EQUIPMENT implemented Zendesk Chat. Zendesk Chat, categorized as Chatbots and Conversational AI, is embedded on their corporate website to capture live customer inquiries and route conversations into support workflows for web visitors.
The deployment centers on a website-embedded chat widget and standard conversational capabilities such as live agent routing, pre-chat intake and canned responses to standardize initial customer contact. Operational coverage focuses on customer service and web sales functions within their Netherlands operations, consolidating web-originated conversations into agent workflows and ticket intake processes. Governance and process changes emphasized establishing chat routing rules, response templates and support hours to align agent handling procedures with web chat volume and expectations.
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DOORNBOS EQUIPMENT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, DOORNBOS EQUIPMENT implemented Microsoft 365 to provide Collaboration capabilities. The Microsoft 365 implementation serves the 80-employee Netherlands distribution business, consolidating email and calendar, Office productivity applications, OneDrive file storage and SharePoint document collaboration to support core business functions such as sales, service, and back-office operations.
Their public website references Microsoft 365 assets, indicating Microsoft 365 is used in external-facing contexts alongside internal collaboration, for example embedded content or service endpoints on the corporate site. Operational governance is oriented around centralized account provisioning, role-based access to document libraries, and standard Collaboration controls within Microsoft 365 to align corporate communications and document lifecycle workflows.
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Collaboration | Collaboration |
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2021 | 2021 |
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DOORNBOS EQUIPMENT Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2007 | 2007 |
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DOORNBOS EQUIPMENT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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DOORNBOS EQUIPMENT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DOORNBOS EQUIPMENT
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by DOORNBOS EQUIPMENT Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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