Dot It
4332 Empire Road,
Fort Worth, 76155, TX,
United States
Fort Worth, 76155, TX,
United States
1 800-642-3687
Distribution
Dot It Technographics
Dot It Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dot It and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Dot It employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dot It has purchased the following applications: Provide Support for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016, Adobe Commerce (ex Magento) for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dot It is running and its propensity to invest more and deepen its relationship with Provide Support , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dot It revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dot It intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dot It Tech Stack and Enterprise Applications
Dot It AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Dot It implemented Provide Support on its public website. The Provide Support deployment is positioned in the Chatbots and Conversational AI category to deliver real-time conversational assistance to site visitors and prospective customers.
The implementation centers on a web-embedded chat widget and an agent console, using standard conversational AI capabilities such as proactive chat invitations, canned responses, session transcripts, and visitor monitoring to support live engagement workflows. Provide Support is configured to manage concurrent chat sessions and to capture chat histories and transcripts for follow up, aligning with common chatbots and conversational AI functional workflows.
Operational ownership is oriented to customer-facing teams, with the tool used by service and sales agents on the website. Administration and configuration are handled through Provide Support administration controls, with agent access, canned response libraries, and chat routing rules governing day-to-day use and escalation processes.
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Dot It Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Dot It deployed Microsoft 365 to establish a cloud-first Collaboration platform for internal communications and document management. Dot It is using Microsoft 365 on their website and as the primary collaboration suite for employees across distribution operations and corporate functions.
The implementation centers on Microsoft 365 core capabilities, including Microsoft Teams, Exchange Online, SharePoint Online and OneDrive to enable collaborative messaging, email, intranet content and file sharing. The deployment is a cloud-hosted SaaS architecture with Microsoft-managed infrastructure and centralized tenant administration, supporting user provisioning and collaboration policy controls. Functional scope covers corporate departments across the United States, aligning Microsoft 365 Collaboration with internal communications, document lifecycle management and cross-department collaboration.
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Dot It eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, Dot It implemented Adobe Commerce (ex Magento) to power its corporate eCommerce storefront and online sales channel. The deployment uses Adobe Commerce (ex Magento) as the primary application for catalog presentation and transactional storefront operations for the distribution business Dot It operates in the United States.
The implementation focuses on core eCommerce functional modules typical of the category, including catalog management, product information and pricing controls, promotional and merchandising configuration, customer account management, checkout and order capture, and order management capabilities. Configuration emphasis reflects category-aligned workflows for SKU cataloging and commerce-centric content management within Adobe Commerce (ex Magento).
Deployment is exercised on Dot It’s public website, with a standard separation between the web storefront, application tier, and a relational data backend to support transactions and catalog data. Operational coverage extends across online sales, order processing, fulfillment coordination, and customer service workflows, aligning the application with commercial operations for a 70 employee distribution firm.
Governance and process changes center on catalog ownership and merchandising workflows, order-to-fulfill process rules and storefront content governance to ensure consistent product data and transactional handling. The implementation positions Adobe Commerce (ex Magento) as the central eCommerce platform for Dot It, integrating storefront management into the company’s sales and fulfillment operational model.
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Dot It SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2017 | 2017 |
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Dot It CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Dot It PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Dot It IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Dot It CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Dot It
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dot It Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dot It IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dot It digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dot It Technographics
Dot It is a Distribution organization based in United States,
with around 70 employees and annual revenues of $7.0 million.
Dot It operates a diverse technology stack with applications such as
Provide Support, Microsoft 365 and Adobe Commerce (ex Magento),
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Dot It has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Provide Support, Microsoft and Adobe Systems.
Dot It recently adopted applications including
Pathwire Mailgun in 2021, Amazon EC2 in 2021 and Google Identity Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dot It’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dot It’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dot It technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.