Newark, 7114, NJ,
United States
DoubleTree by Hilton Newark Airport Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DoubleTree by Hilton Newark Airport and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 625 DoubleTree by Hilton Newark Airport employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DoubleTree by Hilton Newark Airport has purchased the following applications: Fourteen IP Evolution Virtual Agent for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DoubleTree by Hilton Newark Airport is running and its propensity to invest more and deepen its relationship with Fourteen IP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DoubleTree by Hilton Newark Airport revenues, which have grown to $156.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DoubleTree by Hilton Newark Airport intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fourteen IP | Legacy | Fourteen IP Evolution Virtual Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, DoubleTree by Hilton Newark Airport implemented Fourteen IP Evolution Virtual Agent. The Fourteen IP Evolution Virtual Agent was deployed as a Chatbots and Conversational AI solution combining intelligent IVR with conversational AI to automate inbound and outbound voice interactions for hotel operations, with a primary focus on reducing manual call handling at the front desk.
Functionally the implementation configures automated call handling, conversational IVR flows, and task orchestration for guest and staff interactions, specifically addressing FAQs, wake-up calls, housekeeping requests, and maintenance requests. Fourteen IP Evolution Virtual Agent was configured to take and make calls and to capture structured request information to drive hotel operational workflows, leveraging conversational intent routing and human escalation points where appropriate.
Integrations include connectivity with third-party front- and back-of-house hotel systems to surface reservation context and to update housekeeping and maintenance records. Operational coverage is at the property level and impacts front-desk operations, housekeeping, and maintenance, with governance adjustments that formalized new call-handling procedures, defined escalation paths, and clarified operational ownership between front desk and engineering teams. The implementation was intended to improve front-desk productivity.
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