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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

DoubleTree by Hilton Newark Airport Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fourteen IP Legacy Fourteen IP Evolution Virtual Agent Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
In 2023, DoubleTree by Hilton Newark Airport implemented Fourteen IP Evolution Virtual Agent. The Fourteen IP Evolution Virtual Agent was deployed as a Chatbots and Conversational AI solution combining intelligent IVR with conversational AI to automate inbound and outbound voice interactions for hotel operations, with a primary focus on reducing manual call handling at the front desk. Functionally the implementation configures automated call handling, conversational IVR flows, and task orchestration for guest and staff interactions, specifically addressing FAQs, wake-up calls, housekeeping requests, and maintenance requests. Fourteen IP Evolution Virtual Agent was configured to take and make calls and to capture structured request information to drive hotel operational workflows, leveraging conversational intent routing and human escalation points where appropriate. Integrations include connectivity with third-party front- and back-of-house hotel systems to surface reservation context and to update housekeeping and maintenance records. Operational coverage is at the property level and impacts front-desk operations, housekeeping, and maintenance, with governance adjustments that formalized new call-handling procedures, defined escalation paths, and clarified operational ownership between front desk and engineering teams. The implementation was intended to improve front-desk productivity.
IT Decision Makers and Key Stakeholders at DoubleTree by Hilton Newark Airport
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by DoubleTree by Hilton Newark Airport Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD DoubleTree by Hilton Newark Airport Technographics

DoubleTree by Hilton Newark Airport is a Leisure and Hospitality organization based in United States, with around 625 employees and annual revenues of $156.0 million.

DoubleTree by Hilton Newark Airport operates a diverse technology stack with applications such as Fourteen IP Evolution Virtual Agent, covering areas like Chatbots and Conversational AI.

DoubleTree by Hilton Newark Airport has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Fourteen IP.

DoubleTree by Hilton Newark Airport recently adopted applications including Fourteen IP Evolution Virtual Agent in 2023, highlighting its ongoing modernization strategy.

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