Sao Paulo, 01032-001,
Brazil
Dr.Consulta Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dr.Consulta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Dr.Consulta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dr.Consulta has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2016, Oracle Cloud SCM for Supply Chain Management in 2016, L5 Networks Callbox for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dr.Consulta is running and its propensity to invest more and deepen its relationship with Oracle , L5 Networks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dr.Consulta revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dr.Consulta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics AX | Oracle Cloud ERP | ERP Financial | ERP Financial Management | Info A2 | 2016 | 2017 |
In 2016, Dr.Consulta implemented Oracle Cloud ERP with consulting from Info A2, migrating core finance and supply chain processes from Microsoft Dynamics AX. The initiative targeted the clinic network of more than 40 medical centers across São Paulo and extended operations into Paraná, aligning enterprise financial controls and supply chain management under a single cloud platform. CTO Gaston Perez framed the need as securing "a robust cloud to support the high demand for data with a secure and agile network" for patients and staff.
The deployment uses Oracle Cloud ERP as an ERP Financial platform and leverages Oracle Financials Cloud for transactional finance and accounting, Oracle Supply Chain Cloud for procurement, inventory and distribution coordination, and Oracle Responsys cloud to centralize marketing automation and patient communication workflows. The Oracle Cloud version adapted for the Brazilian market was released in July 2016 and the program referenced Oracle’s local data center in Campinas, which supported locality requirements and onshore hosting of sensitive workloads.
Info A2 led configuration, data migration from Microsoft Dynamics AX and local adaptation of operational workflows to support multi-site clinical operations. Governance changes focused on centralizing transactional processing and standardizing finance, supply chain and marketing processes across the network, while ensuring Brazilian localization and cloud operations were incorporated into runbook and compliance practices. No quantitative outcomes were provided in the source.
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud SCM | Supply Chain Management | SCM | Info A2 | 2016 | 2017 |
In 2016, Dr.Consulta implemented Oracle Cloud SCM as part of an Oracle ERP Cloud deployment to support Supply Chain Management across its clinical network. The implementation included Oracle Financials Cloud, Oracle Supply Chain Cloud and Oracle Responsys to cover finance, supply chain and marketing operational domains, and was undertaken to support high data demand and a secure, agile network as stated by CTO Gaston Perez. Dr.Consulta operates more than 40 medical centers across São Paulo and the surrounding region, and the deployment targeted supply chain, procurement and financial coordination for those centers and for corporate operations in São Paulo and Paraná.
Oracle Cloud SCM was configured to deliver core Supply Chain Management capabilities aligned to procurement, inventory management, order orchestration and supplier transaction processing, reflecting standard functional workflows for a cloud supply chain suite. The work included configuration of integration points between Oracle Cloud SCM and Oracle Financials Cloud to unify procure-to-pay and inventory valuation flows, and coordination with Oracle Responsys to align supply-related marketing or patient outreach where required.
The deployment was executed with consulting support from Info A2, leveraging Oracle's localized cloud footprint in Brazil including the Campinas data center established by Oracle in 2015. The architecture was cloud-native, oriented to centralized data services and secure network connectivity to field clinics, consistent with the stated requirement for a robust cloud to support heavy data demand for both patients and internal operations.
Governance and rollout centered on cross-functional alignment between IT, procurement, finance and operations, with a phased cloud rollout across medical centers and corporate functions. The implementation emphasized centralized transaction processing and consolidated supply chain controls using Oracle Cloud SCM and Oracle Financials Cloud, with Info A2 providing consulting and implementation oversight.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| L5 Networks | Legacy | L5 Networks Callbox | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Dr. Consulta deployed L5 Networks Callbox as a Call Center solution to virtualize core telephony and scale contact-center capacity across its clinic network. The L5 Networks Callbox implementation concentrated on virtualizing the E1 trunk and provisioning expanded call channels to meet growing inbound appointment demand.
The deployment supported approximately 200 contact-center agents and about 1,500 distributed extensions, aligning telephony resources with appointment scheduling workflows and front-desk operations. Configuration emphasized trunk virtualization, centralized call capacity management, and distributed extension provisioning to maintain continuity across multiple clinic sites.
L5 Networks Callbox was integrated with the organization CRM to improve call context and booking workflows, enabling operational flexibility as the business scaled across Brazil. The rollout across clinics was estimated in 2018 and delivered scalable telephony, reduced costs, and CRM-enabled routing to support higher appointment scheduling throughput.
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