AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Driver and Vehicle Standards Agency Tech Stack and Enterprise Applications

Driver and Vehicle Standards Agency ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP SAP ERP ECC 6.0 SAP S/4 HANA ERP Financial ERP Arvato 2018 2019
Driver and Vehicle Standards Agency (DVSA) in 2018 implemented SAP S/4 HANA as its new ERP Financial application to replace SAP ERP ECC 6.0, positioning the Department for Transport as the pathfinder for a central S/4HANA finance platform. Arvato was retained as the system integrator to transfer the centre’s two ERP systems, Agresso and SAP, onto a cloud-hosted technology platform and to continue providing back-office shared-service support from its Swansea site through 2023. The deployment centralized finance processing and back-office functions across the DfT and its executive agencies (DVLA, MCA, VCA and DVSA), with S/4HANA serving as the core finance ledger and transactional engine. The programme also expanded operational access by enabling civil servants to handle administrative processes from their own mobile devices in addition to government-supplied hardware.
Driver and Vehicle Standards Agency HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Bodet Software Legacy Bodet Kelio Time and Attendance Time and Attendance HCM n/a 2013 2013
In 2013, Driver and Vehicle Standards Agency implemented Bodet Kelio Time and Attendance, selecting the Time and Attendance application to manage workforce attendance and improve punctuality across its approximately 4,600 employees in the United Kingdom. Bodet Kelio Time and Attendance was configured as a centralized attendance platform, consolidating clocking events, shift schedules, and absence records into a single system of record for HR and operational managers. The deployment prioritized operational staff use cases and punctuality monitoring to address attendance consistency across agency locations. Functional modules implemented included automated time capture, roster and shift management, absence tracking, and analytical reporting to support punctuality initiatives and day to day attendance governance. The implementation embedded attendance data into HR workflows for policy enforcement and manager reporting, standardizing processes for time capture and absence approval. Reported outcomes included improved punctuality and more consistent attendance management driven by the Bodet Kelio Time and Attendance deployment.
Time and Attendance HCM 2015 2015
Driver and Vehicle Standards Agency AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Driver and Vehicle Standards Agency implemented Ruby Live Chat on its public website to provide conversational support to citizens. The deployment is an instance of Chatbots and Conversational AI and was provisioned as an embedded web chat interface to handle inbound public inquiries and initial triage of requests. Ruby Live Chat was configured as a front-end chat widget offering automated greetings, scripted responses, session-based conversation tracking and real-time handoff to human agents, in line with capabilities typical for Chatbots and Conversational AI. The implementation emphasized web-based availability and conversational workflows for customer service and digital engagement, with session logging to support continuity of citizen interactions. Operational ownership sits with the agency’s public-facing service teams and digital channels team, who manage chat routing, content scripts and escalation rules. The rollout focused on website coverage for citizen support and included governance around conversational workflow management and agent handoff procedures to align the Ruby Live Chat deployment with existing public service processes.
Driver and Vehicle Standards Agency CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2017 2017
Driver and Vehicle Standards Agency ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2022 2022
Driver and Vehicle Standards Agency IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2021 2021
Driver and Vehicle Standards Agency CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2018 2018
Identity and Access Management (IAM) CyberSecurity 2018 2018

IT Decision Makers and Key Stakeholders at Driver and Vehicle Standards Agency

First Name Last Name Title Function Department Email Phone
Head of Applications and Infrastructure Director IT
Head of People Strategy, Technology & Governance Director HR
Senior External Customer Experience Manager Manager Customer Service
Director of People Director HR

Apps Being Evaluated by Driver and Vehicle Standards Agency Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Driver and Vehicle Standards Agency IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Driver and Vehicle Standards Agency digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Driver and Vehicle Standards Agency Technographics
Driver and Vehicle Standards Agency is a Government organization based in United Kingdom, with around 4600 employees and annual revenues of $400.0 million.
Driver and Vehicle Standards Agency operates a diverse technology stack with applications such as SAP S/4 HANA, Bodet Kelio Time and Attendance and Ruby Live Chat, covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
Driver and Vehicle Standards Agency has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Bodet Software and Ruby.
Driver and Vehicle Standards Agency recently adopted applications including ServiceNow ITSM in 2022, Ruby Live Chat in 2021 and Fastly in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates Driver and Vehicle Standards Agency’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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