DSV A/S
49 Carnaby St, Carnaby,
London, W1F 9PY,
United Kingdom
London, W1F 9PY,
United Kingdom
44 84 4880-0844
Transportation
DSV A/S Technographics
DSV A/S Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DSV A/S and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 DSV A/S employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DSV A/S has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2007, Ada AI Chatbot for Chatbots and Conversational AI in 2018, Adobe Connect for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DSV A/S is running and its propensity to invest more and deepen its relationship with SAP , Ada Support , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DSV A/S revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DSV A/S intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DSV A/S Tech Stack and Enterprise Applications
DSV A/S ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, DSV A/S implemented SAP ERP ECC 6.0 as its ERP Financial backbone for finance and accounting functions. The Global IT Business Services department manages global application development, change requests and 3rd level support for the deployment. The department comprises more than 300 IT professionals distributed worldwide and services a portfolio that includes SAP ERP, SAP BPC, SAP MDG, CargoWise One, CargoLink, Red Prairie, Salesforce, SharePoint and Qlikview.
SAP ERP ECC 6.0 was configured to deliver core financial modules, including Financial Accounting, Controlling, General Ledger, Accounts Payable, Accounts Receivable and Asset Accounting. Configuration focused on statutory reporting, intercompany posting and standard controlling workflows aligned with ERP Financial operations. The implementation included chart of accounts alignment and period end close orchestration to support group accounting processes.
SAP ERP ECC 6.0 was integrated with SAP BPC for planning and consolidation and with SAP MDG to enforce master data governance. Integrations with CargoWise One, CargoLink and Red Prairie linked logistics and transport billing into financial posting flows, while Salesforce, SharePoint and Qlikview provided CRM, collaboration and BI linkages to financial data. These connections established end to end transaction flows from operational freight systems into the financial ledger.
Centralized governance was provided by Global IT Business Services, which handled change control, global configuration management, release coordination and 3rd level incident resolution across DSV sites. Operational ownership for transactional processing remained with finance and accounting teams, while the IT organization maintained cross-system integration, development and support for SAP ERP ECC 6.0.
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ERP Financial | ERP |
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2020 | 2020 |
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DSV A/S AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ada Support | Legacy | Ada AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, DSV A/S implemented the Ada AI Chatbot on its website. The Ada AI Chatbot was deployed as a Chatbots and Conversational AI customer facing interface on the DSV United Kingdom site to automate common web inquiries and provide self service guidance to site visitors.
The implementation focused on conversational flow design and natural language understanding, with configuration of intent classification, entity extraction, response templates, and guided troubleshooting flows. Content management processes were established for authoring and updating knowledge base driven responses and scripted decision trees, and the Ada AI Chatbot model was tuned through iterative training cycles.
Operational coverage centered on the DSV United Kingdom website and the customer service and digital engagement functions that handle incoming web requests. The deployment routed routine inquiries into automated resolution paths while preserving manual escalation points for cases that require human handling.
Governance emphasized conversational content ownership, escalation rules for human handoff, and regular review of conversation transcripts to refine intents and response accuracy. The Ada AI Chatbot implementation created a defined workflow for updating conversation logic and operational handover between automation and service teams.
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DSV A/S Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, DSV A/S implemented Adobe Connect as an Audio Video and Web Conferencing solution embedded on its UK website https://www.dsv.com/uk/. The deployment addressed DSV's corporate digital presence and internal communications for the United Kingdom site of the transportation company with roughly 2000 employees, using Adobe Connect to provide public and internal virtual meeting capabilities through the site.
Configuration centered on Adobe Connect meeting rooms and webinar templates, including persistent virtual rooms, attendee management, screen sharing, recording, and host controls consistent with Audio Video and Web Conferencing functionality. Adobe Connect was integrated into the website user experience to enable browser-based session access, with session scheduling, attendee access control, and centralized meeting administration operated by communications and learning teams to standardize moderation and meeting workflows.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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DSV A/S Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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DSV A/S SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2018 | 2018 |
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DSV A/S CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2009 | 2009 |
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Tag Management | CRM |
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2019 | 2019 |
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DSV A/S EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2007 | 2007 |
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Financial Consolidation and Close | EPM |
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2007 | 2007 |
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DSV A/S ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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DSV A/S SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2016 | 2016 |
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DSV A/S IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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DSV A/S CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DSV A/S
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by DSV A/S Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DSV A/S IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DSV A/S digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DSV A/S Technographics
DSV A/S is a Transportation organization based in United Kingdom,
with around 2000 employees and annual revenues of $220.0 million.
DSV A/S operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Ada AI Chatbot and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
DSV A/S has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Ada Support and Adobe Systems.
DSV A/S recently adopted applications including
Cisco Webex Meetings in 2021, Microsoft Dynamics 365 Marketing in 2021 and SAP S/4 HANA in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DSV A/S’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DSV A/S’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DSV A/S technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.