Dualit
County Oak Way,
Crawley, RH11 7ST,
United Kingdom
Crawley, RH11 7ST,
United Kingdom
44 12 9365-2500
Manufacturing
Dualit Technographics
Dualit Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dualit and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95 Dualit employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dualit has purchased the following applications: Slack Connect for Collaboration in 2022, Hotjar for Customer Experience in 2017, OneTrust CookiePro for Governance, Risk and Compliance in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dualit is running and its propensity to invest more and deepen its relationship with Salesforce , Contentsquare , Campaign Monitor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dualit revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dualit intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dualit Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Dualit implemented Slack Connect as its primary Collaboration platform, deploying Slack Connect to centralize team messaging and to extend real time communications to external partners. Dualit is also using Slack on their website to surface a direct interaction channel for customer or partner contact, aligning the Slack Connect deployment with both internal collaboration and outward-facing engagement. Slack Connect is named explicitly and serves as the Collaboration application in use across the organization.
The implementation focused on workspace and channel architecture, configuring shared channels, direct messaging and file collaboration capabilities consistent with Collaboration platform patterns. Configuration work included user provisioning and role based access controls, guest and external user management via Slack Connect, channel structure and naming conventions, and notification governance to support cross functional workflows. Standard Collaboration workflows such as threaded conversations, file sharing, and pinned resources were applied to streamline operational collaboration across teams.
Operational coverage emphasized company wide communications and partner collaboration rather than isolated departmental pilots, with the Slack instance surfaced on Dualit’s website to enable external touchpoints. Governance measures were instituted to manage external access and channel lifecycle, including channel provisioning rules, access approvals for external partners, and administrative controls for workspace membership. The narrative describes Slack Connect as the Collaboration layer used by Dualit to unify internal messaging and managed external interactions in 2022.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017 Dualit implemented Hotjar on its corporate website to capture on page user behavior and qualitative feedback. Dualit deployed Hotjar as part of its Customer Experience toolset to inform web UX and eCommerce decision making and to support marketing and product prioritization.
The deployment used Hotjar's JavaScript snippet to enable heatmaps, session recordings, on page surveys and feedback widgets across product display, checkout and promotional landing pages. Operational ownership rested with Dualit's digital and marketing teams who configured page targeting, recording filters and survey triggers and routed findings into UX and marketing workflows. Governance emphasized consent controls and tagging standards for website analytics, with instrumentation scoped to public site pages and integrated into ongoing UX research and campaign optimization processes.
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Marketing Automation | CRM |
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2012 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust CookiePro | Governance, Risk and Compliance | TRM | n/a | 2022 | 2022 |
In 2022 Dualit implemented OneTrust CookiePro on its corporate website to establish structured cookie consent and preference management, aligned with Governance, Risk and Compliance requirements. The deployment of OneTrust CookiePro is focused on client side cookie control and consent capture across the public-facing site, providing a centralized consent repository tied to the website's privacy controls.
Configuration work emphasized cookie discovery and classification, consent banner and preference center configuration, and retention of consent records for auditability. OneTrust CookiePro was configured to categorize cookies, present granular opt in choices to visitors, and generate cookie policy content, reflecting capabilities typical of cookie management and consent management platforms.
Operational coverage centers on the website and the teams responsible for customer engagement and privacy compliance, including marketing and legal functions, with IT maintaining the site level script and configuration. Governance practices introduced include documented cookie categorizations, an operational workflow for updating cookie inventories, and a controlled process for policy updates and consent record review within the OneTrust CookiePro console.
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Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Dualit
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dualit Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dualit IT executives and key decision makers. This section highlights Dualit's latest recorded technology evaluations, including Yotpo Loyalty & Referrals for Customer Loyalty on 2025-01-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dualit digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dualit Technographics
Dualit is a Manufacturing organization based in United Kingdom,
with around 95 employees and annual revenues of $27.0 million.
Dualit operates a diverse technology stack with applications such as
Slack Connect, Hotjar and OneTrust CookiePro,
covering areas like Collaboration, Customer Experience and Governance, Risk and Compliance.
Dualit has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Contentsquare and OneTrust.
Dualit recently adopted applications including
Slack Connect in 2022, OneTrust CookiePro in 2022 and OneTrust Cookie Consent in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dualit’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dualit’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dualit technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.