Dubai Insurance
37 Al Rigga Rd - Al Muraqqabat - Deira,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 800 382467
Insurance
Dubai Insurance Technographics
Dubai Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dubai Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Dubai Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dubai Insurance has purchased the following applications: Beyontec Claims Management for Insurance Claims Management in 2020, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dubai Insurance is running and its propensity to invest more and deepen its relationship with Beyontec Solutions , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dubai Insurance revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dubai Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dubai Insurance Tech Stack and Enterprise Applications
Dubai Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Beyontec Solutions | Legacy | Beyontec Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Dubai Insurance implemented Beyontec Claims Management to modernise its back-office systems and accelerate automation across claims operations. Beyontec Claims Management was deployed as part of the broader Beyontec Suite and is categorized as Insurance Claims Management, positioned to support claims intake, adjudication, and operational orchestration for motor lines.
The implementation included embedding the Beyontec Suite core insurance solution alongside the Beyontec Suite Motor Module Underwriting & Claims and the Motor Fleet portal, enabling tighter linkage between underwriting and claims workflows. Configuration work emphasized claims workflow automation, rules-based adjudication and integration of motor fleet servicing workflows into customer servicing processes, aligning technical capabilities with insurance claims management best practices.
Operational coverage centered on DICs back-office and motor insurance business, with the Motor Fleet portal exposed to customers and intermediary-facing channels to streamline motor policy servicing. Governance and process transformation focused on modernising back-office operations and harnessing automation to reduce manual touchpoints while standardizing claims handling procedures across the motor line.
The relationship is Dubai Insurance using Beyontec Claims Management for Insurance Claims Management to manage motor claims lifecycle and underwriting interaction, with outcomes cited as increased operational efficiency and enhanced customer experience following the Beyontec Suite implementation.
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Insurance ERP | ERP Services and Operations |
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2020 | 2020 |
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Insurance Policy Administration | ERP Services and Operations |
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2020 | 2020 |
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Dubai Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Dubai Insurance Company implemented Zendesk Chat. The deployment placed Zendesk Chat in the Chatbots and Conversational AI category and embedded the chat widget on the company website to enable real-time customer engagement for insurance inquiries.
The implementation focused on web-based customer service capabilities common to the category, including real-time messaging, proactive chat triggers, canned responses, chat routing to agents, and retention of session transcripts to support follow up. Dubai Insurance Company configured Zendesk Chat to support agent-assisted conversations alongside self-service interactions, aligning chat workflows with existing support processes.
The rollout targeted the public website as the primary channel, serving customer service and sales inquiry handling within the firm. Governance emphasis centered on chat handling workflows, agent routing rules, and transcript retention as part of customer support process controls, with Zendesk Chat functioning as the on-site conversational interface for customer service.
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Dubai Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Dubai Insurance Company implemented Microsoft 365 as its primary Collaboration platform. The deployment positioned Microsoft 365 to support corporate productivity and team collaboration for the 230-employee insurer, establishing a single vendor suite as the foundation for email, document management, and real time communications.
The Microsoft 365 implementation included core service components typical of the suite, configured to meet insurance business workflows. Key functional modules implemented include Exchange Online for corporate email, SharePoint Online for document repositories and intranet content, Microsoft Teams for synchronous collaboration and meetings, OneDrive for Business for personal file sync, and Office desktop and web applications for knowledge work. Identity and access were aligned with Microsoft Azure Active Directory for single sign on and role based access, and mobile device and endpoint controls were applied through Intune and conditional access patterns consistent with Collaboration deployments.
Microsoft 365 is referenced on the company website as part of the organization s collaboration and content delivery footprint, indicating public facing integration points for communications and shared content. Operational coverage spans core business functions, including underwriting, claims administration, finance, and human resources, with the Collaboration platform acting as the central workspace for cross functional processes and document-centric workflows.
Governance for the deployment emphasized tenant configuration, information protection and retention policies, mailbox and site provisioning workflows, and phased user onboarding to align with compliance requirements in the United Arab Emirates. Documentation and role based training were part of the rollout to embed new collaboration workflows into existing operational processes and to centralize control over shared content and communication channels.
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Dubai Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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Dubai Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Dubai Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dubai Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Information Technology Department | Director | IT | |
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Head of Compliance | Director | Risk | |
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Senior Supervisor Actuarial Services | Non Manager | Risk | |
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Actuarial Analyst | Non Manager | Risk | |
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Senior Credit Controller | Director | Finance | |
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Head of Digitization, Strategic Partnerships and Customer Satisfaction | Director | Customer Service | |
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General Claims Officer | Non Manager | Risk | |
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Apps Being Evaluated by Dubai Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dubai Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dubai Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Dubai Insurance Technographics
Dubai Insurance is a Insurance organization based in United Arab Emirates,
with around 450 employees and annual revenues of $1.12 billion.
Dubai Insurance operates a diverse technology stack with applications such as
Beyontec Claims Management, Zendesk Chat and Microsoft 365,
covering areas like Insurance Claims Management, Chatbots and Conversational AI and Collaboration.
Dubai Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Beyontec Solutions, Zendesk and Microsoft.
Dubai Insurance recently adopted applications including
Hotjar in 2021, Beyontec Claims Management in 2020 and Beyontec Suite in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dubai Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dubai Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dubai Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.