AI Buyer Insights:

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

Dubai International Financial Centre
Location
The Gate, Level 14, DIFC, P.O. Box 74777,
Dubai, x,
United Arab Emirates
Website
https://www.difc.ae/
Phone
971 4 362 2222
Artw industry
Construction and Real Estate
Employee
Revenue

Dubai International Financial Centre Technographics

Dubai International Financial Centre Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Dubai International Financial Centre and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1564 Dubai International Financial Centre employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Dubai International Financial Centre has purchased the following applications: SAP S/4 HANA for ERP Financial in 2016, SAP S/4 HANA - Flexible Real Estate Management (RE-FX) for Real Estate Property Management in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Dubai International Financial Centre is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Dubai International Financial Centre revenues, which have grown to $228.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dubai International Financial Centre intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

x

Dubai International Financial Centre Tech Stack and Enterprise Applications

Dubai International Financial Centre ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP SAP ERP ECC 6.0 SAP S/4 HANA ERP Financial ERP n/a 2016 2017
In 2016 Dubai International Financial Centre implemented SAP S/4 HANA to modernize its core finance and real estate accounting landscape. The initiative targeted ERP Financial capabilities and involved a formal migration from SAP ERP ECC 6.0 as the source transactional system. The SAP S/4 HANA implementation concentrated on Financial Accounting and Controlling, Real Estate Management REFX, Project System PS, and Treasury and Risk Management TRM, reflecting the SAP Certified S/4 HANA 1809 FICO REFX PS TRM skillset present at DIFC. SAP S/4 HANA was configured to support statutory accounting, property accounting, project cost control, and treasury workflows, with master data harmonization and chart of accounts alignment as principal configuration tasks. Architecturally the implementation aligned with SAP S/4 HANA patterns, leveraging the HANA in-memory data model to centralize financial ledgers and property portfolios, and to enable faster period-end close and project reporting. Operational scope spanned finance, real estate asset management, project controls, and treasury functions within DIFC, embedding SAP S/4 HANA as the primary ERP Financial engine across those business functions. Governance and rollout emphasized centralized finance process ownership, consolidation of master data and cutover sequencing from SAP ERP ECC 6.0, and aligning accounting and project management workflows to S/4 HANA functional models. The program was positioned to standardize transactional finance, real estate accounting, project accounting, and treasury processes under SAP S/4 HANA in the Dubai International Financial Centre environment.
ERP Financial ERP 2016 2017
ERP Financial ERP 2016 2017
Dubai International Financial Centre ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP SAP ERP ECC 6.0 SAP S/4 HANA - Flexible Real Estate Management (RE-FX) Real Estate Property Management ERP Services and Operations n/a 2016 2017
In 2016, Dubai International Financial Centre implemented SAP S/4 HANA - Flexible Real Estate Management (RE-FX) as its primary Real Estate Property Management platform, migrating from SAP ERP ECC 6.0. The S/4 HANA deployment centralized lease accounting and property financials within DIFC's corporate ERP footprint to align real estate contract flows with enterprise financial reporting. The implementation encompassed SAP S/4 HANA - Flexible Real Estate Management (RE-FX) together with SAP FICO, Project Systems PS, and Treasury and Risk Management TRM modules. Configuration work focused on property master data, lease contract lifecycle workflows, contract accounting and valuation rules, rent and service charge billing routines, and automated accounting determination to push postings into the general ledger. Integrations were implemented between RE-FX and FICO for financial postings, PS for project cost and revenue tracking on development and fit out projects, and TRM for treasury related settlement and financing workflows. Operational coverage included Real Estate Management, Finance, Project Management and Treasury teams at Dubai International Financial Centre in the United Arab Emirates, consolidating contract and financial processes under the Real Estate Property Management domain. A SAP Certified S/4 HANA 1809 FICO/REFX/PS/TRM Consultant at Dubai International Financial Center provided subject matter and configuration expertise during the rollout, and governance was structured to centralize master data, lease accounting policy controls and change control for contract accounting. Process governance aligned approval workflows and accounting determination between Real Estate Property Management and corporate finance functions to enforce consistent posting and reconciliation practices.
Dubai International Financial Centre AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, Dubai International Financial Centre implemented Salesforce Chat, formerly Salesforce Live Agent, as its web-facing Chatbots and Conversational AI solution. The Salesforce Chat implementation is deployed on DIFC's public website to provide real-time conversational engagement for visitor inquiries and tenant and stakeholder support. This deployment links Dubai International Financial Centre, Salesforce Chat, Chatbots and Conversational AI to customer service and digital engagement functions. Configuration focuses on a website-embedded chat widget, real-time agent routing, and session transcript capture, reflecting standard Chatbots and Conversational AI capabilities. The implementation leverages Salesforce Chat agent console workflows, scripted greeting flows, and escalation triggers to route live conversations to human responders and to capture interaction metadata for follow-up. Automation centers on chat routing rules and conversational scripts to streamline first contact engagement and escalation. Operational governance is assigned to digital engagement and customer service teams who maintain conversational scripts, routing rules, and agent configurations. Rollout scope is concentrated on the public corporate website as the primary touchpoint, with administration handled through Salesforce Chat configuration interfaces. Monitoring and tuning practices are implied through ongoing script and routing adjustments to align chat behavior with service objectives.
Dubai International Financial Centre Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2021 2021
Dubai International Financial Centre Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2022 2022
Web Content Management Content Management 2016 2016
Dubai International Financial Centre eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2015 2015
Dubai International Financial Centre CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2015 2015
Customer Experience CRM 2016 2016
Marketing Automation CRM 2012 2012
Marketing Automation CRM 2017 2017
Sales Automation, CRM, Sales Engagement CRM 2019 2019
Tag Management CRM 2020 2020
Dubai International Financial Centre Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procurement Procurement 2016 2017
Supplier Relationship Management Procurement 2016 2016
Dubai International Financial Centre IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Dubai International Financial Centre CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at Dubai International Financial Centre

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by Dubai International Financial Centre Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dubai International Financial Centre IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dubai International Financial Centre digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Dubai International Financial Centre Technographics
Dubai International Financial Centre is a Construction and Real Estate organization based in United Arab Emirates, with around 1564 employees and annual revenues of $228.0 million.
Dubai International Financial Centre operates a diverse technology stack with applications such as SAP S/4 HANA, SAP S/4 HANA - Flexible Real Estate Management (RE-FX) and Salesforce Chat (formerly Salesforce Live Agent), covering areas like ERP Financial, Real Estate Property Management and Chatbots and Conversational AI.
Dubai International Financial Centre has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP and Salesforce.
Dubai International Financial Centre recently adopted applications including DocuSign eSignature in 2022, CodeTwo Email Signatures in 2021 and Microsoft 365 in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dubai International Financial Centre’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Dubai International Financial Centre’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dubai International Financial Centre technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.