Dufry Technographics
Dufry Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dufry and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19946 Dufry employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dufry has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2017, SAP Retail for Retail Management in 2018, Workplace by Facebook for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dufry is running and its propensity to invest more and deepen its relationship with SAP , Facebook , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dufry revenues, which have grown to $4.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dufry intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dufry Tech Stack and Enterprise Applications
Dufry HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Dufry implemented SAP SuccessFactors Employee Central as its Core HR application to support Human Resources operational processes across the organization. The deployment established a centralized HRIS framework to manage employee master data and life-cycle workflows, with configuration and roll-out activities coordinated between central HR and country HR specialists. Implementation tasks focused on HRIS workflow configuration, module roll-out sequencing, structured testing, and the production of user guides and training materials. Ownership for training and ongoing user support was assigned to central HR while country HR specialists and business leaders received targeted enablement for local processes.
SAP SuccessFactors Employee Central was configured to manage position data and organizational structure changes, ensure data maintenance and accuracy of organizational and people data, and to govern the end-to-end employee life-cycle. Functional capabilities implemented included onboarding, objective setting and performance review workflows, plus support for annual salary review and variable pay processes. The program included testing and analysis of HR KPI data available in the HRIS, and preparation and roll-out of HR KPI reports to standardize reporting across countries.
Operational coverage extended to country HR teams and business leaders across Dufry's footprint, with day-to-day HRIS administration focused on position management, organizational change entries, and KPI reporting. The implementation delivered structured testing and analytic validation of HR KPI outputs from SAP SuccessFactors Employee Central to support HR reporting workflows. Employee engagement activities were supported through updated onboarding sessions, survey implementation, and facilitation of engagement workshops tied to HRIS data.
Governance and process changes included coordination of communications, documentation updates, and training to support annual HR cycle processes and variable pay administration. The HRIS team supported organizational change programs in collaboration with the Organization Competency Center, country HR and business leaders, evaluating people-related change processes, compiling as is and to be data, and tracking implementation status. The HRIS also provided support for furlough and restructuring programs during the Covid-19 pandemic, including coordination of collective redundancy procedures.
|
 |
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
Dufry ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP Retail | Retail Management | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018 Dufry implemented SAP Retail in the United Kingdom as a finance-led ERP initiative, deploying SAP Retail to centralize retail finance processes across its UK estate. The program targeted the UK business and delivered SAP FI ERP (Retail) functionality into more than 100 UK stores, establishing the implementation context within the Retail Management category.
The implementation focused on SAP FICO as the primary finance module set, configuring SAP FICO and SAP FI ERP (Retail) capabilities to support core finance workflows typical of the category, including general ledger, accounts payable, and accounts receivable. Configuration work emphasized finance configuration items such as chart of accounts alignment and fiscal period management to accommodate store-level retail transactions under SAP Retail.
A strategic data migration process was developed to transfer finance data from Oracle to SAP, providing the explicit integration pathway used during cutover. The migration work addressed finance data transfer needs between Oracle and SAP to facilitate the SAP FI ERP (Retail) go-live across the 100+ store footprint in the UK, creating the technical conduit for finance master and transactional record consolidation.
The deployment involved consolidation decisions against an existing SAP ERP ECC 6.0 footprint and coordinated Oracle to SAP transfers, with governance concentrated on migration sequencing and cutover coordination for store rollouts. Dufry SAP Retail Retail Management finance operations were therefore unified under SAP Retail, with the relationship between Company, Application, Category, and Business Function documented through the SAP FI ERP (Retail) implementation.
|
Dufry Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Dufry deployed Workplace by Facebook as a Collaboration platform embedded on its corporate website. Workplace by Facebook is used on the Dufry website to provide an internal social network, news feed and a front-end channel for employee communications. The web-embedded deployment serves as a communication surface connecting corporate teams and store staff through feeds, groups and messaging.
Configuration and functional modules align with standard Collaboration capabilities, including group collaboration spaces, instant messaging, content broadcasting and live video for announcements. The implementation impacts corporate communications, human resources and store operations, enabling centralized announcement distribution and team-level coordination. Governance emphasis is on group administration, access controls and content moderation to maintain corporate policy compliance while operating on the corporate site.
|
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Dufry ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Dufry TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Dufry PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2020 | 2020 |
|
Dufry IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
Dufry CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Dufry
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dufry Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dufry IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dufry digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dufry Technographics
Dufry is a Retail organization based in Switzerland,
with around 19946 employees and annual revenues of $4.16 billion.
Dufry operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, SAP Retail and Workplace by Facebook,
covering areas like Core HR, Retail Management and Collaboration.
Dufry has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Facebook.
Dufry recently adopted applications including
ServiceNow ITSM in 2021, OneTrust Cookie Consent in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dufry’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dufry’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dufry technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.