DuraServ
2200 Luna Rd. Ste. 160,
Carrollton, 75006, TX,
United States
Carrollton, 75006, TX,
United States
1 800-994-2361
Distribution
DuraServ Technographics
DuraServ Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DuraServ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 DuraServ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DuraServ has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2023, ClickLearn Platform for Digital Adoption in 2023, Syspro Manufacturing ERP for Manufacturing ERP in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DuraServ is running and its propensity to invest more and deepen its relationship with Microsoft , ClickLearn , iSolved or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DuraServ revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DuraServ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DuraServ Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Syspro Manufacturing ERP | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, DuraServ implemented Microsoft Dynamics 365 Business Central as its ERP Financial system, replacing Syspro Manufacturing ERP. The rollout centralized inventory management for 35 national locations and was led from DuraServ headquarters in Farmers Branch, Texas, consolidating control of 250 monthly inventory adjustments, intersite transfers, and shipping quotes with same-day response expectations.
Microsoft Dynamics 365 Business Central was configured to support core financials and operational workflows, including general ledger posting, purchase order processing, inventory management, and order fulfillment controls. The implementation emphasized inventory transaction automation, shipment booking workflows, and reporting and analysis capabilities to align logistics operations with financial posting and reconciliation.
Operational scope covered logistics, warehouse operations, customer order management, procurement touchpoints, and finance teams, coordinating an average of 30 shipments per month through centralized processes. Governance shifted to a centralized inventory ownership model at headquarters, with cross functional coordination protocols to maintain consistent inventory status and same-day quote responsiveness across sites.
Transition leadership by logistics and operations staff guided the change from Syspro Manufacturing ERP to Microsoft Dynamics 365 Business Central, ensuring a seamless shift in inventory control processes across all locations. Post implementation outcomes reported by the organization include a 15% increase in on-time deliveries and a 98% order fulfillment accuracy rate while maintaining centralized inventory adjustments and shipment coordination.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickLearn | Legacy | ClickLearn Platform | Digital Adoption | HCM | n/a | 2023 | 2023 |
In 2023, DuraServ deployed the ClickLearn Platform to accelerate user adoption of Microsoft Dynamics 365 across its distribution operations spanning 30 offices. The ClickLearn Platform in the Digital Adoption category was chosen to automate and standardize training content creation for a distributed, role-based audience, shortening authoring timelines and centralizing learning assets.
DuraServ configured ClickLearn to produce multiple learning formats, including interactive videos, PowerPoint slides, printable PDF and Word guides, and HTML output for SharePoint. The implementation emphasized automated process replay and screenshot capture, an editable narrative generator, and collaboration features that allowed Sales and Coordinator subject matter experts to contribute recordings and refine content iteratively.
The solution was integrated with Dynamics 365 workflows and embedded into DuraServ’s SharePoint learning portal to support office-by-office rollouts and sandbox-driven customization testing. The rollout model used progressive department and role customization in a sandbox environment, followed by staged publishing for each office, while ClickLearn content was embedded in existing SharePoint pages to avoid introducing new branding to end users.
Governance and process changes included a formalized content creation and update workflow, use of color-coded development stages, SME review checkpoints, and a monitoring dashboard to track training consumption. Updates leveraged ClickLearn’s replay-and-capture update mechanism and editable outputs so modules could be refreshed, reviewed by SMEs, and republished with minimal manual editing, complemented by vendor support for occasional technical customization requests.
Outcomes reported by DuraServ include an 80 percent reduction in time to create training materials and a projected reduction in update time from two weeks to two days. The ClickLearn Platform freed Learning and Development capacity for other initiatives, supported collaborative development across internal SMEs, and provided visibility into learner progress through built-in monitoring, resulting in broadly positive end-user feedback.
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Workforce Analytics | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SYSPRO | Legacy | Syspro Manufacturing ERP | Manufacturing ERP | ERP Services and Operations | n/a | 2021 | 2022 |
In 2021 DuraServ implemented Syspro Manufacturing ERP to support payroll and accounting workflows for its Shared Services Team based in Carrollton, TX, and to manage multi-state and Canadian employee payroll activity during the September 2021 to April 2022 period. The deployment centered on Manufacturing ERP functionality tied to finance and HR operations, with explicit use of Syspro Manufacturing ERP for payroll journal posting and general ledger reconciliation.
The implementation included configuration and day to day use of payroll processing capabilities, handling both semi-monthly and weekly payroll cycles. Functional activities documented against Syspro Manufacturing ERP include review and posting of G/L downloads as payroll journal entries, calculation and preparation of monthly sales commissions for approval and payment through the payroll process, and management of special pay elements such as commissions, bonuses, garnishments, certified payroll, prevailing wage adjustments, and 401(K) deductions.
Integrations and operational touchpoints were explicit, with ADP WFN used for payroll processing and feeding payroll outputs into Syspro Manufacturing ERP for accounting posting. Time and attendance software management was administered alongside Syspro Manufacturing ERP, with escalation and resolution of timecard errors feeding into payroll runs, and close coordination with HR for timely benefit enrollments and payroll deductions. Reconciliation tasks such as H S A account funding and deposits were executed against data pulled into the ERP, and ad-hoc reporting was generated for management analysis.
Governance and workflow controls were embedded in routine procedures, including verification of G/L downloads prior to posting, prorated pay calculations for exempt employees on first and final paychecks, and enforcement of local state and federal payroll regulations and internal company policies. Operational ownership rested with the Shared Services payroll and accounting function, which used Syspro Manufacturing ERP as the central accounting system for payroll journalization, reporting, and cross functional coordination between payroll, HR, and finance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2019 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DuraServ
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DuraServ Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DuraServ Technographics
DuraServ is a Distribution organization based in United States,
with around 300 employees and annual revenues of $35.0 million.
DuraServ operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, ClickLearn Platform and Syspro Manufacturing ERP,
covering areas like ERP Financial, Digital Adoption and Manufacturing ERP.
DuraServ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ClickLearn and SYSPRO.
DuraServ recently adopted applications including
Microsoft Dynamics 365 Business Central in 2023, ClickLearn Platform in 2023 and iSolved Predictive People Analytics in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DuraServ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DuraServ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DuraServ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.