DusuPay is a Banking and Financial Services organization based in Uganda, with around 30 employees and annual revenues of $1.0 million.

What digital transformation initiatives has DusuPay undertaken?

DusuPay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Grasp, GoDaddy and Algolia.

Which IT decision makers lead technology initiatives at DusuPay?

APPS RUN THE WORLD maintains an up-to-date database of DusuPay’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track DusuPay’s IT investments?

Our research team continuously updates DusuPay’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by DusuPay?

Subscribe to APPS RUN THE WORLD to access the complete DusuPay technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

DusuPay Software Purchases and Digital Transformation Initiatives

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Grasp	Legacy	Grasp AI Assist	Chatbots and Conversational AI	AI-Powered Application	n/a	2015	2015	In 2015, DusuPay implemented Grasp AI Assist, deploying a Chatbots and Conversational AI solution to automate customer interactions and frontline support workflows. Grasp AI Assist was positioned to handle conversational inquiries related to payments and account onboarding for the company, operating within DusuPay's customer service function. The Grasp AI Assist configuration emphasized core conversational modules typical of the Chatbots and Conversational AI category, including intent classification, FAQ automation, session management, and escalation routing to human agents. Implementation work included knowledge base curation and iterative training of response templates and intent models to improve handling of common payment support queries. Operationally, Grasp AI Assist was deployed to support customer support and operations teams serving DusuPay's Uganda market, while the company also uses a Casengo Chatbot on their public website. The deployment focused on embedding conversational capability into existing customer touchpoints rather than replacing named backend systems. Governance for Grasp AI Assist centered on ongoing intent tuning, scripted escalation workflows to customer support staff, and a phased rollout with training for support agents and knowledge managers. Monitoring and periodic content updates were part of the steady state operational discipline to maintain conversational accuracy and alignment with payment service workflows.
			Chatbots and Conversational AI	AI-Powered Application		2016	2016

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Grasp

Legacy

Grasp AI Assist

Chatbots and Conversational AI

AI-Powered Application

n/a

2015

In 2015, DusuPay implemented Grasp AI Assist, deploying a Chatbots and Conversational AI solution to automate customer interactions and frontline support workflows. Grasp AI Assist was positioned to handle conversational inquiries related to payments and account onboarding for the company, operating within DusuPay's customer service function. The Grasp AI Assist configuration emphasized core conversational modules typical of the Chatbots and Conversational AI category, including intent classification, FAQ automation, session management, and escalation routing to human agents. Implementation work included knowledge base curation and iterative training of response templates and intent models to improve handling of common payment support queries. Operationally, Grasp AI Assist was deployed to support customer support and operations teams serving DusuPay's Uganda market, while the company also uses a Casengo Chatbot on their public website. The deployment focused on embedding conversational capability into existing customer touchpoints rather than replacing named backend systems. Governance for Grasp AI Assist centered on ongoing intent tuning, scripted escalation workflows to customer support staff, and a phased rollout with training for support agents and knowledge managers. Monitoring and periodic content updates were part of the steady state operational discipline to maintain conversational accuracy and alignment with payment service workflows.

Chatbots and Conversational AI

AI-Powered Application

2016

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live
GoDaddy	Legacy	GoDaddy Webmail	Collaboration	Collaboration	n/a	2015	2015
			Collaboration	Collaboration		2015	2015
			Collaboration	Collaboration		2017	2017
			Collaboration	Collaboration		2023	2023
			Collaboration	Collaboration		2024	2024
			Online Meeting Scheduling	Collaboration		2016	2016