List of Grasp AI Assist Customers
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Since 2010, our global team of researchers has been studying Grasp AI Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Grasp AI Assist for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Grasp AI Assist for Chatbots and Conversational AI include: Pakistan State Oil, a Pakistan based Oil, Gas and Chemicals organisation with 2400 employees and revenues of $6.21 billion, PPC Ltd, a South Africa based Manufacturing organisation with 3500 employees and revenues of $579.0 million, PPC Cement, a South Africa based Manufacturing organisation with 3500 employees and revenues of $530.0 million, Oad Groep, a Netherlands based Banking and Financial Services organisation with 1524 employees and revenues of $400.0 million, ECCO Products, a Belgium based Manufacturing organisation with 1250 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Grasp AI Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Grasp AI Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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A&M Tax Accounting | Professional Services | 10 | $1M | United States | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2018 | n/a | In 2018, A&M Tax Accounting implemented Grasp AI Assist, deploying the application as a Chatbots and Conversational AI solution to manage client-facing web chat and preliminary tax inquiry handling. The deployment targeted the firm’s website channel and supported front-line client engagement for a small professional services firm with approximately 10 employees, aligning the application with client intake and common question resolution use cases. Grasp AI Assist was configured with standard conversational capabilities including intent recognition, FAQ automation, scripted conversational flows, a knowledge base for tax and service information, and handoff to human staff for complex queries. Configuration work focused on lightweight content authoring, canned response libraries for frequent tax topics, and an administrative console for ongoing training and tuning of conversational intents. The implementation was delivered as a cloud-hosted chat widget embedded on the corporate site, and it coexisted alongside a Casengo Chatbot instance observed on the company website. Operational ownership and ongoing content governance were managed internally by A&M Tax Accounting staff, who maintained dialogue scripts and updated knowledge content to reflect changes in service offerings and client questions. | |
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Aimes UK | Communications | 26 | $5M | United Kingdom | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2015 | n/a | In 2015, Aimes UK implemented Grasp AI Assist. The deployment was scoped to customer communications and support functions within the 26 employee Communications firm, and it aligns with the Chatbots and Conversational AI application category. Grasp AI Assist was configured with core conversational modules including intent classification, dialog management, and knowledge base connectivity, reflecting typical Chatbots and Conversational AI capabilities. The architecture followed a lightweight cloud hosted model with an administrative console for conversation design, response template management, and basic analytics suitable for a small enterprise. Aimes UK continues to operate a Casengo Chatbot on its public website, this usage is recorded in source documentation and no integration between Casengo and Grasp AI Assist is stated in the provided context. Governance focused on scripted response governance, escalation workflows to human agents, and controlled content updates during the rollout. | |
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Betech | Construction and Real Estate | 30 | $3M | United Kingdom | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2022 | n/a | In 2022 Betech implemented Grasp AI Assist as an on-site conversational layer. Grasp AI Assist, a Chatbots and Conversational AI application, was configured as a cloud-hosted conversational agent embedded on the corporate website to handle client inquiries, automate FAQ responses and capture leads. Configuration emphasized intent recognition, scripted response flows and human handover capabilities, with lightweight administration and iterative model tuning appropriate for a 30 person organization. The public website also surfaces a Casengo Chatbot, indicating parallel chat tooling in customer facing channels. Operational ownership centers on customer service and sales functions, with governance focused on content curation, response template management and periodic conversational training cycles managed by a small internal IT and operations team. Integrations concentrate on web chat channels and agent escalation workflows, positioning Grasp AI Assist within Betech’s Chatbots and Conversational AI footprint. | |
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Retail | 25 | $3M | Netherlands | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 107 | $10M | United States | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2014 | n/a |
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Banking and Financial Services | 34 | $4M | Indonesia | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 10 | $1M | Malaysia | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2016 | n/a |
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Banking and Financial Services | 30 | $1M | Uganda | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2015 | n/a |
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Manufacturing | 1250 | $35M | Belgium | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2016 | n/a |
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Professional Services | 100 | $10M | Netherlands | Grasp | Grasp AI Assist | Chatbots and Conversational AI | 2016 | n/a |
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Buyer Intent: Companies Evaluating Grasp AI Assist
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