Little Rock, 72201, AR,
United States
DYNE Hospitality Group Technographics
DYNE Hospitality Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DYNE Hospitality Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 DYNE Hospitality Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DYNE Hospitality Group has purchased the following applications: ServiceChannel for Facility Management in 2022, Microsoft 365 for Collaboration in 2018, Google Tag Manager for Tag Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DYNE Hospitality Group is running and its propensity to invest more and deepen its relationship with ServiceChannel , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DYNE Hospitality Group revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DYNE Hospitality Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DYNE Hospitality Group Tech Stack and Enterprise Applications
DYNE Hospitality Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceChannel | Legacy | ServiceChannel | Facility Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022 DYNE Hospitality Group implemented ServiceChannel, a Facility Management application, to centralize facilities operations across its portfolio of 100 Tropical Smoothie Cafe locations and support a single on site facilities manager. The implementation targeted scaling day to day maintenance, improving provider sourcing in new small community markets, and delivering asset level visibility for capital planning across the organization.
The ServiceChannel implementation included core Facility Management workflows for work order creation and lifecycle management, invoice approval and spend control, equipment maintenance tracking, and reporting for capital decision making. DYNE configured Provider Search and the Contractor Scorecard to build and evaluate a roster of local service providers, and instrumented equipment level tracking to surface replacement versus repair decisions for kitchen and HVAC assets.
Operational coverage extended to every cafe location, providing centralized visibility into assets, work orders, and service provider performance across the estate. ServiceChannel functioned as the system of record for vendor sourcing and service activity, enabling DYNE to standardize request intake and invoice workflows while maintaining a single view of maintenance costs and provider scores.
Governance changes focused on shifting manual, fragmented repair sourcing to a repeatable provider selection and approval process managed through ServiceChannel, with Michael Anderson using provider scoring to qualify vendors and accelerate dispatch. Invoice approval controls and standardized work order processes were applied across sites to tighten spend oversight and to feed equipment maintenance data into capital planning workflows.
Documented outcomes from the ServiceChannel deployment included experienced savings across key trades despite a 15% average invoice cost increase due to inflation, tripled service provider scores for on time arrivals, first time completions, and check in compliance, successful expansion into new markets through streamlined provider sourcing, a 5% improvement in HVAC repair provider scores, and a 16% plus reduction in kitchen equipment spend. DYNE reports full visibility 100 percent of the time into assets, work orders, and providers, and reduced service provider response times from days to hours by leveraging Provider Search within ServiceChannel.
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DYNE Hospitality Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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DYNE Hospitality Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2018 | 2018 |
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DYNE Hospitality Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DYNE Hospitality Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DYNE Hospitality Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||