List of ServiceChannel Customers
Servicechannel.com
18 E 16Th St Fl 2,
New York, 10003-3111, NY,
United States
New York, 10003-3111, NY,
United States
1 800-508-6695
Professional Services
90
$10M
Since 2010, our global team of researchers has been studying ServiceChannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceChannel for Facility Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceChannel for Facility Management include: Sam's Club, a United States based Retail organisation with 100000 employees and revenues of $84.30 billion, Ferguson Enterprises, a United States based Distribution organisation with 35000 employees and revenues of $29.74 billion, ALDI Australia, a Australia based Retail organisation with 17000 employees and revenues of $9.46 billion, Top Markets, a United States based Retail organisation with 14000 employees and revenues of $2.80 billion, Chico's FAS, a United States based Retail organisation with 14238 employees and revenues of $2.14 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceChannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceChannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AFB International | Manufacturing | 400 | $200M | United States | ServiceChannel | ServiceChannel | Facility Management | 2015 | n/a |
In 2015 AFB International implemented ServiceChannel in a Facility Management role across its two flagship manufacturing plants in Aurora Missouri, aligning the application with engineering and operations functions under a combined operating and engineering budget of $500M. The ServiceChannel deployment was positioned to standardize repair and maintenance reporting, support budget governance, and introduce maintenance benchmarking across plant operations.
ServiceChannel was configured to support core facility management workflows including work order management, asset inventory tracking, preventive maintenance scheduling, and reporting and analytics to enable predictive maintenance. Implementation activities emphasized configuration of maintenance benchmarking metrics and automated repair and maintenance reporting, coupled with new budget guideline templates to align spend tracking to capital and expense projects.
Operational coverage included the engineering organization, plant maintenance technicians, building engineers, life safety and compliance teams, and operations leadership across both plants. No named system integrations are recorded, the rollout focused on embedding ServiceChannel into day to day maintenance and safety processes and surfacing analytics to plant and corporate engineering leaders.
Governance changes accompanied the software rollout, with new standard operating procedures for repairs and maintenance, a benchmarking cadence chaired by the life safety committee, and expanded safety subcommittees to accelerate issue resolution. Using ServiceChannel enabled maintenance benchmarking and visibility to predictive analytics, and AFB International reports concrete operational outcomes including a 45 percent reduction in chronic mechanical failures, a 28 percent improvement in equipment uptime and reliability, a 65 percent reduction in plant defects, a 98 percent reduction in microbial cross contamination, zero recordable injuries for 295 consecutive days, a 48 percent reduction in waste removal expenses, a 17 percent decrease in employee turnover, and completion of capital and expense projects 100 percent on time and on budget.
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ALDI Australia | Retail | 17000 | $9.5B | Australia | ServiceChannel | ServiceChannel | Facility Management | 2022 | n/a |
In 2022 ALDI Australia deployed ServiceChannel, a cloud-based facilities maintenance platform, under the Facility Management category to standardize maintenance operations across its Real Estate and Facilities Management teams. The rollout was delivered as an end-to-end program emphasizing user training, stakeholder engagement, and cross-functional collaboration to support ALDI Stores Australia’s national store network.
The ServiceChannel implementation focused on configuring maintenance workflows and the work order lifecycle, establishing vendor engagement processes and centralized asset records, and embedding preventive maintenance scheduling and field service coordination consistent with Facility Management functional terminology. ServiceChannel was positioned as the operational system for maintenance request intake, dispatch and resolution, with pre- and post-implementation guides developed to codify processes and support user adoption.
Deployment governance used JIRA and Confluence for project tracking, issue resolution and knowledge management, and the project team resolved integration challenges during deployment to ensure on-time delivery and uninterrupted system functionality. The implementation also involved coordination with SAP Ariba activities for Real Estate during ALDI’s broader SAP rollout, aligning procurement and facilities workflows where required.
Operational rollout included post-implementation hyper care and designation of internal ServiceChannel subject matter experts to drive best practices and change management across Real Estate and Facilities teams. The program delivered improved maintenance workflows, higher user satisfaction and operational efficiency for users through hands-on training and ongoing support as stated by the project team.
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Chico's FAS | Retail | 14238 | $2.1B | United States | ServiceChannel | ServiceChannel | Facility Management | 2021 | n/a |
In 2021, Chico's FAS implemented ServiceChannel as its Facility Management platform to centralize facilities operations for a three-person facilities team supporting 1,264 stores across 48 states. The deployment positioned ServiceChannel as the enterprise system of record for facilities, with adoption extending to construction, real estate, and finance stakeholders and day to day use by store managers for incident reporting and ticket creation.
ServiceChannel was configured as a cloud based digital platform to manage work orders, invoices, and vendor engagements, establishing historical records for assets and service events. The implementation automated the work order management process to streamline ticket creation and routing, and included operational workflows that store managers could use to open and track issues such as roofing or equipment repairs.
Operational coverage included store level users, the centralized facilities team, and downstream consumers in construction, real estate, and finance who accessed the platform for budgeting inputs and actualized cost visibility when opening new stores. ServiceChannel provided analytics on work order ticket type data across thousands of stores, enabling cross functional visibility into maintenance trends and spend patterns without requiring named system integrations.
Governance centered on system of record adoption and standardized workflows, with the facilities team instrumenting ServiceChannel to track all facilities work streams and to drive consistent vendor and invoice management. The rollout produced explicit outcomes reported by Chico's, including a 50 percent reduction in work order creation time among store managers, uncovering 450000 dollars in savings through ticket data analysis, and a reduction in overpayment on construction costs, all anchored to usage of the ServiceChannel Facility Management platform.
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Leisure and Hospitality | 1000 | $150M | United States | ServiceChannel | ServiceChannel | Facility Management | 2022 | n/a |
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Distribution | 35000 | $29.7B | United States | ServiceChannel | ServiceChannel | Facility Management | 2019 | n/a |
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Healthcare | 3600 | $720M | United States | ServiceChannel | ServiceChannel | Facility Management | 2023 | n/a |
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Retail | 100000 | $84.3B | United States | ServiceChannel | ServiceChannel | Facility Management | 2022 | n/a |
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Retail | 14000 | $2.8B | United States | ServiceChannel | ServiceChannel | Facility Management | 2022 | n/a |
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Professional Services | 10 | $2M | United States | ServiceChannel | ServiceChannel | Facility Management | 2020 | n/a |
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Showing 1 to 9 of 9 entries
Buyer Intent: Companies Evaluating ServiceChannel
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceChannel. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceChannel for Facility Management include:
- Pulaski Electric System, a United States based Utilities organization with 64 Employees
- Karisbilling.Us Us, a United States based Professional Services company with 10 Employees
- Voltek Electrical, a United States based Construction and Real Estate organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceChannel Coverage
ServiceChannel is a Facility Management solution from ServiceChannel.
Companies worldwide use ServiceChannel, from small firms to large enterprises across 21+ industries.
Organizations such as Sam's Club, Ferguson Enterprises, ALDI Australia, Top Markets and Chico's FAS are recorded users of
ServiceChannel for Facility Management.
Companies using ServiceChannel are most concentrated in Retail and Distribution, with adoption spanning over 21 industries.
Companies using ServiceChannel are most concentrated in United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceChannel across Americas, EMEA, and APAC.
Companies using ServiceChannel range from small businesses with 0-100 employees - 11.11%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 11.11%, and global enterprises with 10,000+ employees - 55.56%.
Customers of ServiceChannel include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceChannel customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Facility Management.