DZI - General Insurance EAD
DZI - General Insurance EAD Technographics
DZI - General Insurance EAD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DZI - General Insurance EAD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 DZI - General Insurance EAD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DZI - General Insurance EAD has purchased the following applications: INSIS Platform Billing and Collections for Subscription and Recurring Billing in 2018, INSIS Platform Claims Management for Insurance Claims Management in 2018, Google Tag Manager for Tag Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DZI - General Insurance EAD is running and its propensity to invest more and deepen its relationship with Fadata , Google , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DZI - General Insurance EAD revenues, which have grown to $276.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DZI - General Insurance EAD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DZI - General Insurance EAD Tech Stack and Enterprise Applications
DZI - General Insurance EAD ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fadata | Legacy | INSIS Platform Billing and Collections | Subscription and Recurring Billing | ERP | Ernst & Young | 2018 | 2018 |
In 2018 DZI General Insurance EAD implemented INSIS Platform Billing and Collections from Fadata, deploying core Subscription and Recurring Billing capabilities into its non-life insurance operations. Ernst & Young served as the system integrator, coordinating program governance and the phased rollout across back office, customer service and B2C channels in Bulgaria.
The INSIS Platform Billing and Collections implementation centered on billing and collections modules, including recurring premium scheduling, policy-level invoicing, automated collection workflows and accounts receivable reconciliation. Configuration emphasized insurance-specific billing constructs for non-life products, policy period billing, and rule-based dunning and payment orchestration to support both intermediary and direct customer billing profiles.
Integrations were executed with DZI digital channels and customer identity and payment solutions, including tailored e-ID and payment connectors for DiGi customer segments and alignment with the go.dzi.bg B2C platform. Implementation workstreams were coordinated with ongoing CRM and customer service initiatives to ensure billing events and collections status were surfaced to service teams and intermediaries.
Program governance combined Ernst & Young delivery management and an internal DZI PMO, applying agile and lean processes to stage releases and user acceptance. The deployment of INSIS Platform Billing and Collections was described as foundational to DZI enterprise digital initiatives, supporting omnichannel customer engagement, back office consolidation and strengthened claims and service workflows.
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DZI - General Insurance EAD ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fadata | Legacy | INSIS Platform Claims Management | Insurance Claims Management | ERP Services and Operations | Ernst & Young | 2018 | 2018 |
In 2018, DZI - General Insurance EAD deployed INSIS Platform Claims Management from Fadata as its Non-Life core claims platform. The INSIS Platform Claims Management implementation delivered Insurance Claims Management capabilities including claims intake, workflow orchestration, document management, adjudication and reserve tracking consistent with core claims processing requirements.
The deployment was positioned as an enterprise claims backbone for DZI, implemented across claims operations, customer service and the universal back office in Bulgaria. Ernst & Young acted as the system integrator for the rollout, coordinating configuration, test management and cutover activities to align the INSIS Platform Claims Management deployment with other digital initiatives.
The implementation effort integrated tailored e-ID and payment solutions targeted at DiGi customer segments and ran in parallel with B2C platform and CRM initiatives to ensure end to end customer journeys. Operational coverage emphasized claims handlers, contact center teams and intermediary workflows, with the INSIS Platform Claims Management serving as the primary system for non-life claims administration and process orchestration.
Governance changes accompanied the technical rollout, with agile and lean delivery practices applied to claims process redesign, project management and data analysis. The INSIS Platform Claims Management deployment was described internally as foundational to enterprise wide digital transformation and contributed to strengthening risk management and customer engagement initiatives.
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Insurance ERP | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2018 | 2018 |
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DZI - General Insurance EAD CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2017 | 2017 |
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DZI - General Insurance EAD ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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DZI - General Insurance EAD PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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DZI - General Insurance EAD IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at DZI - General Insurance EAD
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Data Management, Actuaries and MIS | Director | IT | |
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Actuary | Non Manager | Risk | |
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Head of Actuarial Department | Director | Risk | |
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Actuarial Product Development Non-Life | Non Manager | Risk | |
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CEO | CXO | Operation | |
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Head of Motor Claims | Director | Risk | |
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Head of Foreign Claims Management Sector | Director | Risk | |
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Apps Being Evaluated by DZI - General Insurance EAD Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DZI - General Insurance EAD IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DZI - General Insurance EAD digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DZI - General Insurance EAD Technographics
DZI - General Insurance EAD is a Insurance organization based in Bulgaria,
with around 900 employees and annual revenues of $276.0 million.
DZI - General Insurance EAD operates a diverse technology stack with applications such as
INSIS Platform Billing and Collections, INSIS Platform Claims Management and Google Tag Manager,
covering areas like Subscription and Recurring Billing, Insurance Claims Management and Tag Management.
DZI - General Insurance EAD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fadata and Google.
DZI - General Insurance EAD recently adopted applications including
Atlassian Jira Service Desk in 2020, Amazon SES in 2020 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DZI - General Insurance EAD’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DZI - General Insurance EAD’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DZI - General Insurance EAD technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.