Eastin Hotel Penang
1, Solok Bayan Indah, Queensbay, 11900 Bayan Lepas,
Penang, 11900,
Malaysia
Penang, 11900,
Malaysia
603 612 1111
Leisure and Hospitality
Eastin Hotel Penang Technographics
Eastin Hotel Penang Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eastin Hotel Penang and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Eastin Hotel Penang employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eastin Hotel Penang has purchased the following applications: Orisoft HCM for Core HR in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eastin Hotel Penang is running and its propensity to invest more and deepen its relationship with Orisoft Technology Berhad , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eastin Hotel Penang revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eastin Hotel Penang intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eastin Hotel Penang Tech Stack and Enterprise Applications
Eastin Hotel Penang HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orisoft Technology Berhad | Legacy | Orisoft HCM | Core HR | HCM | n/a | 2014 | 2018 |
In 2014 Eastin Hotel Penang implemented Orisoft HCM to manage Core HR functions for its Malaysia property and centralize routine personnel administration across a 200 employee hotel. The deployment was positioned to replace manual paper processes by capturing employee master data and administrative records within Orisoft HCM.
The Orisoft HCM implementation included the HRWin and TMSwin components, supporting personnel administration and time and attendance workflows. Configuration work centered on employee profiles, leave management, shift rostering, time capture, and standard HR transactions consistent with hotel staffing patterns and scheduling requirements.
Operational coverage extended to the HR department and line managers across hotel departments such as front office, housekeeping and food and beverage, where timekeeping and personnel documentation processes are primary. The solution provided role based access for HR users and managers and enforced structured approval workflows for leave and attendance events.
Governance activity focused on centralizing recordkeeping and instituting controlled HR transactions through Orisoft HCM, with documented procedures for data entry, approvals and periodic reconciliation of time records. Orisoft HCM was therefore positioned as the Core HR system for Eastin Hotel Penang to handle daily HR paperwork through HRWin and TMSwin.
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Eastin Hotel Penang Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Eastin Hotel Penang implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment established Google Workspace (Formerly Google G-Suite) as the primary collaboration stack supporting corporate communications and hotel operational coordination for the organization.
The implementation configured standard Google Workspace modules including Gmail for domain email, Google Drive for file storage, Google Docs and Sheets for collaborative authoring, Google Calendar for scheduling, and Google Meet for conferencing. Shared drives and Google Groups were used to centralize SOPs and departmental document collaboration, reflecting common Collaboration category workflows.
Google Workspace is surfaced on the corporate website, indicating Workspace-managed contact and collaboration endpoints are provisioned for guest-facing and internal communications. The deployment covers organization-wide use across hotel operational and corporate departments, servicing roughly 200 employees and integrating collaboration tooling with customer and back-office touchpoints.
Administration is centralized through the Google Workspace Admin Console with standard governance controls such as user provisioning, group-based access controls, organizational units, and device management to manage mobile and desktop endpoints. Rollout and ongoing operations emphasize centralized administration, account lifecycle management, and policy enforcement consistent with an enterprise Collaboration implementation.
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Eastin Hotel Penang CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Eastin Hotel Penang implemented Hotjar on its public website to support Customer Experience by capturing behavioral insights across booking flows and informational pages. Hotjar was deployed via a JavaScript tracking snippet embedded in site templates and configured to collect heatmaps, session recordings, conversion funnels, on-page surveys, and on-site feedback widgets.
The deployment focused on the web channel and was operated by the hotel’s digital marketing and guest experience teams, feeding Hotjar insights into web optimization and content decision workflows. Governance controls included consent capture and role-based access to recordings and feedback, and the implementation was rolled out in phases across primary booking and content pages to align with content and revenue operations.
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Eastin Hotel Penang IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Eastin Hotel Penang
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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General Manager | Manager | Finance | |
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General Manager | Manager | Finance | |
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HR Assistant | Manager | HR | |
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Apps Being Evaluated by Eastin Hotel Penang Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eastin Hotel Penang IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eastin Hotel Penang digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Eastin Hotel Penang Technographics
Eastin Hotel Penang is a Leisure and Hospitality organization based in Malaysia,
with around 200 employees and annual revenues of $25.0 million.
Eastin Hotel Penang operates a diverse technology stack with applications such as
Orisoft HCM, Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like Core HR, Collaboration and Customer Experience.
Eastin Hotel Penang has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Orisoft Technology Berhad, Google and Contentsquare.
Eastin Hotel Penang recently adopted applications including
Hotjar in 2021, Google Cloud Platform (GCP) in 2021 and Amazon CloudFront in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eastin Hotel Penang’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eastin Hotel Penang’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eastin Hotel Penang technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.