Eataly
200 5th Avenue Front A,
New York, 10010, NY,
United States
New York, 10010, NY,
United States
1 212-229-2560
Retail
Eataly Technographics
Eataly Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eataly and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Eataly employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eataly has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, TripleseatDirect for Reservation and Booking Management in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eataly is running and its propensity to invest more and deepen its relationship with Microsoft , Tripleseat , Diebold Nixdorf or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eataly revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eataly intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eataly Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019, Eataly implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform, replacing Microsoft Dynamics AX for core finance and operations functions. The project was scoped to support Eataly’s large format Italian marketplace model, including restaurants, food and beverage counters, bakery operations, retail merchandise and a cooking school, and was executed by a 20 person implementation team.
The implementation covered an end to end deployment of Microsoft Dynamics 365 for Finance and Operations, with consultant-led configuration and functional extensions. Development followed an extensions-first approach, avoiding over layering, and included custom feature extensions and new add-ons to align the application with Eataly’s operational requirements. Technical design documents were produced to standardize the customizations and guide development and testing.
Integrations were implemented using developed data entities to exchange information with third party systems, providing structured inbound and outbound data flows for transactional and master data. The rollout focused on finance and operational workflows consistent with ERP Financial deployments, supporting accounting, financial reporting, procurement and inventory related processes across Eataly’s retail and food service units.
Governance and adoption activities included creation of technical design documentation, delivery of demos, online training sessions, and post go live end user support. The project included two months of onsite knowledge transfer in Italy for end user training, and ongoing issue resolution support was provided to stabilize the environment after deployment.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tripleseat | Legacy | TripleseatDirect | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Eataly implemented TripleseatDirect as its web-facing booking channel. TripleseatDirect is deployed on the Eataly website to handle consumer reservations and event booking workflows, categorized as Reservation and Booking Management.
The deployment centers on an embedded online booking widget and a centralized booking management console, delivering calendar-based scheduling, guest profile capture, and event request intake. Configuration includes booking policies, time slot controls, capacity rules, and confirmation messaging to align with hospitality and events operations.
The implementation positions TripleseatDirect at the intersection of digital channels and front-of-house operations, supporting dining reservations and private event bookings while providing staff-facing reservation management via the web console. Governance emphasizes channel management and booking policy enforcement, with workflows organized around online intake, automated confirmations, and staff follow up for event fulfillment.
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Retail Management | ERP Services and Operations |
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2020 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Eataly implemented Microsoft 365 as its primary Collaboration platform. Microsoft 365 is surfaced on Eataly’s website and serves as the core Collaboration application for corporate functions and retail operations in the United States, supporting employee productivity, corporate email, and content sharing across the organization.
The deployment follows a cloud first Microsoft 365 tenant model and incorporates standard Collaboration modules including Exchange Online for mail, Microsoft Teams for real time communication, SharePoint for intranet and document management, OneDrive for personal file sync, and Office desktop and web apps for productivity. Identity and access management is anchored to Azure Active Directory and administrative governance is structured around centralized tenant administration, role based access control, and content governance workflows consistent with Collaboration category implementations.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Eataly
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Eataly Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eataly IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eataly digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Eataly Technographics
Eataly is a Retail organization based in United States,
with around 1300 employees and annual revenues of $300.0 million.
Eataly operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, TripleseatDirect and Microsoft 365,
covering areas like ERP Financial, Reservation and Booking Management and Collaboration.
Eataly has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Tripleseat.
Eataly recently adopted applications including
TripleseatDirect in 2020, DN Vynamic Retail Platform in 2020 and Criteo Commerce Media Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eataly’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eataly’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eataly technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.