EC Outsourcing
Unit 6 to 8 Woodstock Way Boldon Business Park,
Boldon Colliery, NE35 9PF,
United Kingdom
Boldon Colliery, NE35 9PF,
United Kingdom
44 19 1816-2071
Professional Services
EC Outsourcing Technographics
EC Outsourcing Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EC Outsourcing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 EC Outsourcing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EC Outsourcing has purchased the following applications: Stripe Payments for Payment Processing in 2022, Avaya Aura Contact Center for Call Center in 2013, Astralus Sloppy for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EC Outsourcing is running and its propensity to invest more and deepen its relationship with Stripe , Avaya , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EC Outsourcing revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EC Outsourcing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EC Outsourcing Tech Stack and Enterprise Applications
EC Outsourcing ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, EC Outsourcing implemented Stripe Payments. Stripe Payments is deployed as the company's Payment Processing solution on their website, handling online transaction acceptance for its UK professional services business.
The implementation centers on embedding Stripe Payments into the website checkout flow, with configuration focused on secure card acceptance, tokenization and server side payment capture. Functional capabilities implemented include hosted checkout integration, PCI scope reduction through client side tokenization, and webhook based event handling for payment status changes.
Technically the deployment ties the public facing website to backend payment endpoints, using Stripe Payments to surface transaction events to internal order processing. Operational coverage targets eCommerce and client billing workflows, impacting finance, operations and client facing sales teams that rely on online payment capture and refunds.
Governance around the Stripe Payments rollout emphasizes payment processing controls, reconciliation touch points between payment events and invoicing, and role based access to payment operations. The configuration and webhook instrumentation support continued operational monitoring of payment events and allow finance teams to reconcile receipts against client engagements.
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EC Outsourcing CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura Contact Center | Call Center | CRM | n/a | 2013 | 2014 |
In 2013 EC Outsourcing implemented Avaya Aura Contact Center as its Call Center platform. The deployment served a UK professional services contact center supporting a 1500 employee firm, with operational teams referenced at over 300 staff and smaller outbound squads of 30 plus agents, centered on the Tyne and Wear site and client facing operations.
Avaya Aura Contact Center was configured to support core contact center workflows including inbound call routing, outbound dialler operations, agent desktop functionality and real time reporting. Configuration work included agent account and access provisioning, queue and skill based routing configuration, and dialler management aligned with agent targets and campaign workflows, reflecting the company practice of using best practice strategies to exceed targets.
The implementation integrated with Microsoft Active Directory and Exchange for user account creation, authentication and provisioning, supporting systems administration responsibilities such as account management and access control. Systems support activities described include server setup and RAID array integration onto LANs, equipment provisioning for agents, and operational telemetry delivery of statistics for clients to meet OFCOM rules and GDPR requirements.
Governance and operational changes focused on centralized account and access management, risk assessments to support security certifications, and project management for onboarding new clients and campaigns. Operationally the Avaya Aura Contact Center effort emphasized continuity of service, compliance with data privacy protocols, and providing clients with statistics and reporting to meet regulatory obligations, while day to day support ensured agents had working equipment and access to telephony and cloud dialling capabilities.
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2014 |
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EC Outsourcing IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Astralus | Legacy | Astralus Sloppy | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, EC Outsourcing implemented Astralus Sloppy on its public website to deliver Application Hosting and Computing Services. Astralus Sloppy is the primary application hosting layer used to serve customer-facing web properties and runtime application delivery.
Configuration and operational settings emphasized core hosting capabilities expected of Application Hosting and Computing Services, including HTTP routing, SSL termination, logging, and infrastructure monitoring to support web application runtime. The implementation concentrated on hosted compute and application delivery functions to ensure consistent runtime for portal pages and client interfaces.
Operational ownership is with EC Outsourcing's web operations and IT teams in the United Kingdom, and the deployment scope is limited to the corporate website. Business functions impacted include digital services, client portal delivery, and customer support channels that depend on web availability.
Governance followed standard hosting change control and configuration management practices, with incremental updates applied to Astralus Sloppy on the website. The record positions Astralus Sloppy as the Application Hosting and Computing Services component of EC Outsourcing's web infrastructure.
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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EC Outsourcing CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at EC Outsourcing
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Head Of Customer Service Operations | Director | Customer Service | |
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Customer Service Executive | CXO | Customer Service | |
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Senior Customer Service Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Director Of Group Operations | Director | Finance | |
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Head of Operations | Director | Finance | |
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Apps Being Evaluated by EC Outsourcing Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EC Outsourcing IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EC Outsourcing digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD EC Outsourcing Technographics
EC Outsourcing is a Professional Services organization based in United Kingdom,
with around 1500 employees and annual revenues of $150.0 million.
EC Outsourcing operates a diverse technology stack with applications such as
Stripe Payments, Avaya Aura Contact Center and Astralus Sloppy,
covering areas like Payment Processing, Call Center and Application Hosting and Computing Services.
EC Outsourcing has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Avaya and Astralus.
EC Outsourcing recently adopted applications including
Stripe Payments in 2022, Astralus Sloppy in 2021 and AppRiver Secure Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EC Outsourcing’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EC Outsourcing’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EC Outsourcing technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.