List of Avaya Aura Contact Center Customers
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Since 2010, our global team of researchers has been studying Avaya Aura Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Contact Center for Call Center include: Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, Nestle, a Switzerland based Consumer Packaged Goods organisation with 275000 employees and revenues of $102.77 billion, KBC Group, a Belgium based Banking and Financial Services organisation with 35235 employees and revenues of $12.27 billion, Transport for London, a United Kingdom based Transportation organisation with 28501 employees and revenues of $12.10 billion, International Airlines, a United Kingdom based Transportation organisation with 58077 employees and revenues of $8.99 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Aura Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
In 2015 Acromas Insurance Company deployed Avaya Aura Contact Center in a Call Center environment to centralize inbound call handling and queue management for customer service operations. The early implementation phase focused on configuring contact handling workflows and establishing supervisor monitoring to manage call volumes and service level expectations.
Avaya Aura Contact Center was configured to support skill based routing, interactive voice response, queue management, agent desktop controls, and real time monitoring and reporting. Configuration work emphasized agent state management, session routing rules, operational dashboards for supervisors, and scheduled reporting to support daily workload planning.
The deployment operated alongside existing contact center tooling including Lucent and Q-Max, with agent desktops using standard office packages such as Microsoft Word, Excel, and PowerPoint for ancillary tasks. Operational coverage centered on call advisors and supervisory staff in customer service, with explicit responsibilities for managing call volumes and ensuring sufficient staff cover to match business requirements.
Governance and process changes included formal skills profiling for advisors, scheduling and staffing controls tied to contact volumes, and ongoing adherence checks for regulatory requirements. Supervisory workflows were instrumented through Avaya Aura Contact Center dashboards to monitor advisor performance and compliance with mandated handling procedures.
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ANWB | Professional Services | 3948 | $1.2B | Netherlands | Avaya | Avaya Aura Contact Center | Call Center | 2016 | n/a |
In 2016 ANWB implemented Avaya Aura Contact Center as its Call Center solution to centralize customer contact handling for the renewed ANWB Reizen strategy. The technical program included a complete rebuild of internally developed applications into a service oriented architecture hosted in Azure, supported by four scrum teams operating under SAFe and managed through Azure DevOps.
The Avaya Aura Contact Center deployment focused on standard contact center capabilities, including automatic call distribution, interactive voice response, skill based routing, queue management and reporting for omnichannel contact handling. The implementation was delivered alongside an Avaya and Aspect office call center configuration deployed at all locations, aligning telephony and contact routing with office communications.
Integrations and operational coverage were executed as part of a broader platform modernization. The program provisioned a new central office environment using Azure AD, Intune and RDS, coordinated an Office365 transition across ANWB Headquarters and subsidiaries including Unigarant and Logicx, and consolidated web platform work such as migrations to Sitecore CMS and the realization of an Amadeus aviation link for FOX.NL and new booking funnels on FOX.NL, SNP.NL and Travelhome.nl.
Governance emphasized iterative delivery and operational handover, with build, test, release and continuous improvement cycles managed in Azure DevOps under SAFe. The rollout covered corporate and subsidiary sites with aligned office and contact center tooling, and operational ownership structured around the scrum teams and central IT office for ongoing platform management.
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Arvato Supply Chain Solutions Ireland | Banking and Financial Services | 350 | $50M | Ireland | Avaya | Avaya Aura Contact Center | Call Center | 2012 | n/a |
In 2012 Arvato Supply Chain Solutions Ireland implemented Avaya Aura Contact Center as its Call Center application to support international CRM and contact center operations. The deployment was positioned to manage growing, multi-site Avaya contact center estates and to centralize call routing and agent orchestration for customer service and operations teams.
The Avaya Aura Contact Center deployment sat atop a broad Avaya VoIP infrastructure composed of three Avaya Communication Managers, approximately 60 Media Gateways, 8,000 IP phones, 70 trunk groups, and numerous Local Survivable Processors, media boards, media cabinets, and network regions. This architecture supported distributed call processing and survivability across multiple locations while enabling enterprise call handling, queuing, and reporting capabilities typical of Call Center platforms.
To ensure availability, reliability, and measurable service delivery, Avaya Aura Contact Center was monitored with ServicePilot ISM for end-to-end visibility of the Avaya VoIP ecosystem, providing monitoring, troubleshooting, and reporting capabilities. ServicePilot ISM was used to instrument network and telephony elements and to help Arvato meet stringent service level agreements across roughly 80,000 calls per day.
Operational scope included international CRM activities and contact center operations, requiring coordinated workflows between customer service, network engineering, and operations teams. Governance focused on continuous monitoring and incident escalation processes to protect availability and customer success across the distributed Avaya environment.
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Banking and Financial Services | 200 | $30M | Netherlands | Avaya | Avaya Aura Contact Center | Call Center | 2017 | n/a |
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Insurance | 1800 | $500M | France | Avaya | Avaya Aura Contact Center | Call Center | 2017 | n/a |
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Professional Services | 762 | $182M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
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Transportation | 434 | $468M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2012 | n/a |
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Banking and Financial Services | 6497 | $1.8B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2018 | n/a |
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Banking and Financial Services | 3022 | $1.4B | Malaysia | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
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Manufacturing | 250 | $87M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Avaya Aura Contact Center
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