ecotel communication Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ecotel communication and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 277 ecotel communication employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ecotel communication has purchased the following applications: Microsoft 365 for Collaboration in 2021, Communi5 Call Center for Call Center in 2021, Usercentrics Consent Management Platform (CMP) for Governance, Risk and Compliance in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ecotel communication is running and its propensity to invest more and deepen its relationship with Microsoft , Communi5 , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ecotel communication revenues, which have grown to $118.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ecotel communication intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Communi5 | Legacy | Communi5 Call Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, ecotel communication deployed Communi5 Call Center, a Call Center application, as the OEM platform underpinning its cloud.phone offering for German business customers. The Communi5 Call Center implementation is embedded in ecotel's cloud.phone product to deliver Cloud PBX and enhanced telephony features, with architecture designed for rapid provisioning and geo redundant operation across ecotel service nodes.
The deployment leverages core Communi5 Call Center capabilities such as automatic call distribution and queueing alongside Cloud PBX telephony functions to support contact management and operator workflows. Configuration work emphasized provisioning automation and contact routing logic typical of Call Center solutions, enabling ecotel to expose telephony and queuing functionality through its cloud.phone service catalog to business customers.
Operational integration includes inferred Microsoft Teams connectivity and contact management workflows to extend enterprise telephony into unified communications scenarios, aligning the Communi5 Call Center application with customer service and enterprise communications functions. Governance and service operations were centralized within ecotel's cloud.phone product team, which manages lifecycle provisioning and geo redundant failover for the Communi5 Call Center platform.
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Marketing Automation | CRM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usercentrics | Legacy | Usercentrics Consent Management Platform (CMP) | Governance, Risk and Compliance | TRM | n/a | 2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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