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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

ecotel communication Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Communi5 Legacy Communi5 Call Center Call Center CRM n/a 2021 2021
In 2021, ecotel communication deployed Communi5 Call Center, a Call Center application, as the OEM platform underpinning its cloud.phone offering for German business customers. The Communi5 Call Center implementation is embedded in ecotel's cloud.phone product to deliver Cloud PBX and enhanced telephony features, with architecture designed for rapid provisioning and geo redundant operation across ecotel service nodes. The deployment leverages core Communi5 Call Center capabilities such as automatic call distribution and queueing alongside Cloud PBX telephony functions to support contact management and operator workflows. Configuration work emphasized provisioning automation and contact routing logic typical of Call Center solutions, enabling ecotel to expose telephony and queuing functionality through its cloud.phone service catalog to business customers. Operational integration includes inferred Microsoft Teams connectivity and contact management workflows to extend enterprise telephony into unified communications scenarios, aligning the Communi5 Call Center application with customer service and enterprise communications functions. Governance and service operations were centralized within ecotel's cloud.phone product team, which manages lifecycle provisioning and geo redundant failover for the Communi5 Call Center platform.
Marketing Automation CRM 2022 2022
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Usercentrics Legacy Usercentrics Consent Management Platform (CMP) Governance, Risk and Compliance TRM n/a 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
IT Decision Makers and Key Stakeholders at ecotel communication
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by ecotel communication Executives
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FAQ - APPS RUN THE WORLD ecotel communication Technographics

ecotel communication is a Communications organization based in Germany, with around 277 employees and annual revenues of $118.0 million.

ecotel communication operates a diverse technology stack with applications such as Microsoft 365, Communi5 Call Center and Usercentrics Consent Management Platform (CMP), covering areas like Collaboration, Call Center and Governance, Risk and Compliance.

ecotel communication has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Communi5 and Usercentrics.

ecotel communication recently adopted applications including Hubspot Marketing Automation in 2022, Usercentrics Consent Management Platform (CMP) in 2022 and Microsoft 365 in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates ecotel communication’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete ecotel communication technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.