Ecr Solutions
Church House Church Lane,
Kings Langley, WD4 8JP,
United Kingdom
Kings Langley, WD4 8JP,
United Kingdom
44 20 8205-7766
Professional Services
Ecr Solutions Technographics
Ecr Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ecr Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Ecr Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ecr Solutions has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2022, Flexmonster for Analytics and BI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ecr Solutions is running and its propensity to invest more and deepen its relationship with Tawk.to , Flexmonster , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ecr Solutions revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ecr Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ecr Solutions Tech Stack and Enterprise Applications
Ecr Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Ecr Solutions implemented Tawk.to on its corporate website. The deployment places Tawk.to squarely in the Chatbots and Conversational AI category and provides an on‑site conversational channel to support customer engagement and inbound enquiries.
Tawk.to was configured as an embedded live chat widget with real time visitor monitoring, an agent dashboard for handling concurrent conversations, canned responses for repetitive queries, chat transcript capture for record keeping, and offline message collection to preserve leads when agents are unavailable. The configuration aligns with typical Chatbots and Conversational AI functional workflows for small professional services firms, emphasizing lightweight automation and human handoff.
Operational ownership for the Tawk.to implementation is concentrated within client services and sales functions, with chat routing and escalation handled through the Tawk.to agent interface and email follow up. Governance was implemented as a simple operational playbook for response etiquette and transcript retention to support service continuity across the company website. Ecr Solutions using Tawk.to demonstrates Company Tawk.to Chatbots and Conversational AI Business Function integration focused on customer support and lead capture.
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Ecr Solutions Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Flexmonster | Legacy | Flexmonster | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Ecr Solutions integrated Flexmonster into its back office reporting suite for mobile and fixed PoS systems. Flexmonster was deployed as an embedded Analytics and BI component to provide dynamic pivot reporting and charting for retail sales, stock and financial analytics. The deployment centralized ad hoc pivot analysis and standardized visual reporting across point of sale and back office reporting workflows.
Flexmonster was configured to deliver browser compatible, high performance reporting capable of handling hundreds to millions of rows, enabling interactive pivot tables and charting without developer support. The integration surfaced PoS transaction streams and back office records into the reporting layer, enabling end users to create tailored reports and visualizations through in product pivot and charting capabilities. Governance shifted toward analyst driven report creation and operational ownership within retail reporting teams.
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Ecr Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Ecr Solutions deployed Microsoft 365 as its Collaboration platform. The Professional Services firm headquartered in the United Kingdom operates with approximately 20 employees and the Microsoft 365 deployment serves as the primary productivity and collaboration backbone for its internal and client-facing workflows.
Microsoft 365 is configured to provide core Collaboration capabilities, including cloud email, document management and team collaboration services. The implementation includes standard Microsoft 365 functional areas such as email and calendaring, document libraries and intranet style content, synchronous team chat and meetings, and per-user cloud file storage to support project delivery, client communications and document version control across the small workforce.
Ecr Solutions references Microsoft 365 on its public website, indicating the tenant is surfaced in external touchpoints and client interactions. Operational governance is administered within the Microsoft 365 tenant to provision user accounts and role based access for staff, align document sharing policies with client delivery, and centralize cloud based collaboration controls for the company.
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Ecr Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2019 | 2019 |
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Ecr Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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Ecr Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Ecr Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ecr Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ecr Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ecr Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ecr Solutions Technographics
Ecr Solutions is a Professional Services organization based in United Kingdom,
with around 20 employees and annual revenues of $2.0 million.
Ecr Solutions operates a diverse technology stack with applications such as
Tawk.to, Flexmonster and Microsoft 365,
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Ecr Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Flexmonster and Microsoft.
Ecr Solutions recently adopted applications including
Tawk.to in 2022, Flexmonster in 2021 and Hetzner in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ecr Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ecr Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ecr Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.