Eih Ltd.
7, Sham Nath Marg,
Delhi, 110 054,
India
Delhi, 110 054,
India
91 11 2389 0606
Leisure and Hospitality
Eih Ltd. Technographics
Eih Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eih Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Eih Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eih Ltd. has purchased the following applications: Sojern for Guest Management in 2014, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eih Ltd. is running and its propensity to invest more and deepen its relationship with Sojern , SABRE , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eih Ltd. revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eih Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eih Ltd. Tech Stack and Enterprise Applications
Eih Ltd. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Eih Ltd. implemented Sojern on its website for Guest Management. The deployment of Sojern is focused on digital guest engagement on the corporate website, instrumenting guest touchpoints to capture traveler intent and profile data. Sojern is used to support online reservation funnel orchestration and audience targeting within the web channel.
Configuration emphasizes web based data capture, behavioral tracking, and audience segmentation typical of Guest Management platforms, enabling profile enrichment and onsite personalization workflows. The implementation leverages Sojern features for campaign orchestration and targeted messaging across the website to align digital marketing with guest acquisition objectives.
Operational ownership sits with digital marketing and revenue teams, with Sojern providing a centralized feed of web derived guest signals for campaign planning and guest lifecycle activities. Governance focused on managing web tags and consented data collection, with rollout constrained to the website channel rather than enterprise wide system integrations.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Eih Ltd. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Eih Ltd. deployed Zendesk Chat on its public website. The implementation uses the application Zendesk Chat in the Chatbots and Conversational AI category to provide web-based, real-time messaging for guest inquiries on https://www.oberoihotels.com/ and to surface live assistance during online reservation and pre-arrival interactions.
The technical footprint is a web-embedded chat widget that connects to Zendesk Chat to deliver live sessions to an agent console, persistent chat transcripts, and session routing. Operational scope is guest-facing customer service and reservations teams, with chat handling folded into front-line service workflows and transcripts retained for operational review and handoff to on-property teams.
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Eih Ltd. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Eih Ltd. implemented Microsoft 365 in a Collaboration capacity, and Microsoft 365 is explicitly referenced on the company public website. The rollout targets a 5,500 employee leisure and hospitality organization headquartered in India, extending collaboration services to corporate teams and property-level staff across its estate.
The deployment centers on core Collaboration capabilities provided by Microsoft 365, including cloud email, real-time chat and meetings, cloud document libraries, and desktop productivity applications, with configuration for shared document libraries and team-based communication channels. Microsoft 365 was provisioned to support cross-functional content collaboration and standardized document management workflows across departments.
The public site reference to Microsoft 365 indicates the tenant is web-exposed for at least some content or administrative functions, aligning the collaboration tenant with external-facing digital assets. Governance was organized around a centralized tenant administration model with role-based provisioning and standardized collaboration workflows to bring consistency to corporate, operations, sales, and property-facing teams.
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Eih Ltd. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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Eih Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Eih Ltd. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Eih Ltd. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Eih Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Eih Ltd. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Eih Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
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Deputy Vice President - Operations Finance & Controls | VP | Finance | |
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Executive Vice President - Strategic Development | VP | Finance | |
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AVP Internal Audit (West) | VP | Risk | |
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Senior Vice President - Information Technology | VP | IT | |
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Senior Vice President Operations | VP | Operations | |
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Vice President & General Counsel | VP | Legal | |
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Director HR | Director | HR | |
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Assistant Vice President Sales, Travel Trade | VP | Sales | |
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VP Materials | VP | Operations | |
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DGM- Corporate Information Technology | CXO | IT | |
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Apps Being Evaluated by Eih Ltd. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eih Ltd. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eih Ltd. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Eih Ltd. Technographics
Eih Ltd. is a Leisure and Hospitality organization based in India,
with around 5500 employees and annual revenues of $230.0 million.
Eih Ltd. operates a diverse technology stack with applications such as
Sojern, Zendesk Chat and Microsoft 365,
covering areas like Guest Management, Chatbots and Conversational AI and Collaboration.
Eih Ltd. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sojern, Zendesk and Microsoft.
Eih Ltd. recently adopted applications including
Microsoft 365 in 2021, Google Identity Platform in 2021 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eih Ltd.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eih Ltd.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eih Ltd. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.