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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

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● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

Elaraby
Location
6 El Batran St., Industrial Zone, Abbasyah,
Cairo, 1234,
Egypt
Website
https://www.elarabygroup.com/
Phone
20 2-2574-3210
Artw industry
Manufacturing
Employee
Revenue

Elaraby Technographics

Elaraby Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Elaraby and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Elaraby employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Elaraby has purchased the following applications: Visa Authorize.Net for Payment Processing in 2020, Tactful AI for Customer Support in 2024, Tawk.to for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Elaraby is running and its propensity to invest more and deepen its relationship with Visa , PayPal , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Elaraby revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elaraby intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Elaraby Tech Stack and Enterprise Applications

Elaraby ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Visa Legacy Visa Authorize.Net Payment Processing ERP n/a 2020 2020
Payment Processing ERP 2025 2025
Payment Processing ERP 2023 2023
Elaraby CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tactful AI Legacy Tactful AI Customer Support CRM n/a 2024 2024
In 2025, Elaraby deployed Tactful AI on its public website to deliver Customer Support. The implementation positions Tactful AI as the primary web based customer engagement channel for product inquiries and after sales assistance across Elaraby's Egypt digital touchpoints. Tactful AI was configured to provide a conversational interface, automated triage, knowledge base search, and ticket creation workflows consistent with Customer Support platforms. Configuration work focused on scripted response flows and intent classification to identify queries that require human intervention, and the application name Tactful AI is instrumented to retain interaction transcripts for support review and iterative tuning. Integration is explicitly implemented as a web embedding on Elaraby's site, enabling customer facing interactions to flow into the organization’s support operations. Operational scope concentrates on customer service and after sales teams who manage escalations and follow up, with the deployment scoped to web channels rather than named backend system integrations. Governance was established under centralized support operations with designated content owners responsible for knowledge base curation and escalation rules. Rollout included agent training on handoff protocols and ongoing monitoring, with iterative updates driven by transcript review and support process refinement.
Digital Advertising Platform CRM 2023 2023
Marketing Analytics CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2023 2023
Tag Management CRM 2016 2016
Tag Management CRM 2018 2018
Elaraby AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
Elaraby Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2024 2024
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
Elaraby Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2018 2018
Digital Asset Management Content Management 2021 2021
Elaraby eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2023 2023
Elaraby ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2019 2019
Elaraby PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2025 2025
Elaraby IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2013 2013
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2024 2024
Content Delivery Network IaaS 2023 2023
Domain Name System (DNS) IaaS 2013 2013
Domain Name System (DNS) IaaS 2024 2024
Domain Name System (DNS) IaaS 2025 2025
Network Management and Monitoring IaaS 2024 2024
Elaraby CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2019 2019
Identity and Access Management (IAM) CyberSecurity 2023 2023
Secure Sockets Layer (SSL) CyberSecurity 2013 2013
Secure Sockets Layer (SSL) CyberSecurity 2014 2014
Web Application Firewalls (WAF) CyberSecurity 2025 2025

IT Decision Makers and Key Stakeholders at Elaraby

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Elaraby Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Elaraby IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Elaraby digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Elaraby Technographics
Elaraby is a Manufacturing organization based in Egypt, with around 40000 employees and annual revenues of $800.0 million.
Elaraby operates a diverse technology stack with applications such as Visa Authorize.Net, Tactful AI and Tawk.to, covering areas like Payment Processing, Customer Support and Chatbots and Conversational AI.
Elaraby has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Visa, Tactful AI and Tawk.to.
Elaraby recently adopted applications including PayPal Braintree in 2025, React in 2025 and Amazon Route 53 in 2025, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Elaraby’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Elaraby’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Elaraby technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.