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Elastri Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TomTicket Legacy TomTicket Customer Support CRM n/a 2021 2021
In 2021, Elastri implemented TomTicket as its customer and IT helpdesk portal in Brazil to manage support tickets and provide mobile access for employees. The deployment centers on the TomTicket application within the Customer Support category to support day to day ticket intake, assignment, and response tracking. Implementation details indicate TomTicket is used for ticket lifecycle management, mobile access for field and office staff, and a knowledge base driven self service layer, information inferred from Elastri's TomTicket knowledge-base pages. Functional capabilities emphasized include organized ticket queues, status tracking and response logging, which align with standard Customer Support workflows and helpdesk process automation. Operational scope covers customer support and IT support teams across Elastri's Brazil operations, where TomTicket serves as the primary portal for incident and request handling. Governance appears to include centralized ticket routing and documented knowledge-base articles to standardize first responses and resolution steps, improving ticket organization and response tracking as described in the source.
IT Decision Makers and Key Stakeholders at Elastri
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Elastri Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Elastri Technographics

Elastri is a Construction and Real Estate organization based in Brazil, with around 170 employees and annual revenues of $43.0 million.

Elastri operates a diverse technology stack with applications such as TomTicket, covering areas like Customer Support.

Elastri has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as TomTicket.

Elastri recently adopted applications including TomTicket in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates Elastri’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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