Florianopolis, 88020-010,
Brazil
Elastri Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Elastri and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 Elastri employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elastri has purchased the following applications: TomTicket for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elastri is running and its propensity to invest more and deepen its relationship with TomTicket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elastri revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elastri intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TomTicket | Legacy | TomTicket | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Elastri implemented TomTicket as its customer and IT helpdesk portal in Brazil to manage support tickets and provide mobile access for employees. The deployment centers on the TomTicket application within the Customer Support category to support day to day ticket intake, assignment, and response tracking.
Implementation details indicate TomTicket is used for ticket lifecycle management, mobile access for field and office staff, and a knowledge base driven self service layer, information inferred from Elastri's TomTicket knowledge-base pages. Functional capabilities emphasized include organized ticket queues, status tracking and response logging, which align with standard Customer Support workflows and helpdesk process automation.
Operational scope covers customer support and IT support teams across Elastri's Brazil operations, where TomTicket serves as the primary portal for incident and request handling. Governance appears to include centralized ticket routing and documented knowledge-base articles to standardize first responses and resolution steps, improving ticket organization and response tracking as described in the source.
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