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Elections Ontario Data, Technology Stack, and Enterprise Applications
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Experience Manager Digital Asset Management Content Management n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Computer Talk Legacy ComputerTalk Ice Contact Center Call Center CRM n/a 2016 2016
In 2016, Elections Ontario implemented ComputerTalk Ice Contact Center as its primary Call Center platform to centralize voter contact and inquiry handling. The ComputerTalk Ice Contact Center deployment was positioned to support Elections Ontario contact center operations and agent-based customer engagement workflows across its organization. The implementation emphasized standard Call Center functional modules, including automatic call distribution, skills based routing, agent desktop controls, call recording, interactive voice response and consolidated reporting and real time dashboards. Configuration work focused on scripted agent workflows and queue management to align contact handling with voter service processes. Operational coverage concentrated on Elections Ontario front line agents and supervisors responsible for voter communications, with governance around interaction scripting, training, and monitoring of service level indicators. Implementation activities included configuration of routing and reporting, agent onboarding to the ComputerTalk Ice Contact Center platform, and establishment of operational procedures for call handling and supervisory oversight.
IT Decision Makers and Key Stakeholders at Elections Ontario
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Elections Ontario Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Elections Ontario Technographics

Elections Ontario is a Government organization based in Canada, with around 120 employees and annual revenues of $76.0 million.

Elections Ontario operates a diverse technology stack with applications such as Adobe Experience Manager and ComputerTalk Ice Contact Center, covering areas like Digital Asset Management and Call Center.

Elections Ontario has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Adobe Systems and Computer Talk.

Elections Ontario recently adopted applications including Adobe Experience Manager in 2021 and ComputerTalk Ice Contact Center in 2016, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Elections Ontario’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Elections Ontario’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Elections Ontario technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.