Toronto, M1R 3B1, ON,
Canada
Elections Ontario Technographics
Elections Ontario Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Elections Ontario and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Elections Ontario employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elections Ontario has purchased the following applications: Adobe Experience Manager for Digital Asset Management in 2021, ComputerTalk Ice Contact Center for Call Center in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elections Ontario is running and its propensity to invest more and deepen its relationship with Adobe Systems , Computer Talk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elections Ontario revenues, which have grown to $76.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elections Ontario intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Elections Ontario Tech Stack and Enterprise Applications
Elections Ontario Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2021 | 2021 |
In 2021, Elections Ontario implemented Adobe Experience Manager to manage digital assets and editorial content on its public website. Adobe Experience Manager is being used in the role of a Digital Asset Management platform to centralize media, documents, and web-ready renditions for the agency.
The implementation leverages core Digital Asset Management capabilities such as a centralized asset repository, metadata management, version control, automated rendition generation, and tagging to support search and reuse. Adobe Experience Manager also supports component-based content authoring and template-driven page assembly to streamline content publishing and maintain consistent presentation across the site.
Operational ownership centers on Communications and Web Operations teams, with IT providing platform administration and publishing infrastructure. The deployment covers public-facing content management for Elections Ontario’s website and is configured for role-based authoring, approval workflows, and asset lifecycle controls to manage updates to voter-facing materials.
Governance focuses on taxonomy, metadata standards, and workflow enforcement to ensure consistent asset attribution and controlled publication. The configuration emphasizes content governance, access controls, and structured editorial processes aligned with provincial public information needs.
|
Elections Ontario CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Computer Talk | Legacy | ComputerTalk Ice Contact Center | Call Center | CRM | n/a | 2016 | 2016 |
In 2016, Elections Ontario implemented ComputerTalk Ice Contact Center as its primary Call Center platform to centralize voter contact and inquiry handling. The ComputerTalk Ice Contact Center deployment was positioned to support Elections Ontario contact center operations and agent-based customer engagement workflows across its organization.
The implementation emphasized standard Call Center functional modules, including automatic call distribution, skills based routing, agent desktop controls, call recording, interactive voice response and consolidated reporting and real time dashboards. Configuration work focused on scripted agent workflows and queue management to align contact handling with voter service processes.
Operational coverage concentrated on Elections Ontario front line agents and supervisors responsible for voter communications, with governance around interaction scripting, training, and monitoring of service level indicators. Implementation activities included configuration of routing and reporting, agent onboarding to the ComputerTalk Ice Contact Center platform, and establishment of operational procedures for call handling and supervisory oversight.
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IT Decision Makers and Key Stakeholders at Elections Ontario
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Elections Ontario Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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