List of ComputerTalk Ice Contact Center Customers
ComputerTalk
150 Commerce Valley Dr W, Thornhill,
Markham, L3T 7M8, ON,
Canada
Markham, L3T 7M8, ON,
Canada
1 905-882-5000
Professional Services
120
$15M
Since 2010, our global team of researchers has been studying ComputerTalk Ice Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ComputerTalk Ice Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ComputerTalk Ice Contact Center for Call Center include: Magnetek, a United States based Manufacturing organisation with 450 employees and revenues of $150.0 million, Bob Barker Company, a United States based Retail organisation with 270 employees and revenues of $100.0 million, Elections Ontario, a Canada based Government organisation with 120 employees and revenues of $76.0 million, PDX Inc., a United States based Professional Services organisation with 500 employees and revenues of $50.0 million, Kids Help Phone, a Canada based Non Profit organisation with 200 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using ComputerTalk Ice Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ComputerTalk Ice Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bob Barker Company | Retail | 270 | $100M | United States | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016, Bob Barker Company implemented ComputerTalk Ice Contact Center, deploying a Call Center solution alongside Skype for Business to unify customer support and internal communications. The deployment aimed to eliminate on-premises servers and to connect departments across the retail organization, focusing on call handling and corporate communications workflows rather than back-office functions.
The ComputerTalk Ice Contact Center implementation included category-aligned capabilities such as automatic call distribution, call routing, agent desktop integration, and reporting and analytics, configured to interoperate with Skype for Business for presence and internal voice connectivity. Architecture changes removed on-premises server infrastructure by moving contact center services to a hosted configuration, and agent workflows were updated to use presence-aware routing and cross-department transfer paths.
Governance emphasized operational alignment between customer service and other departments, with revised call handling workflows and agent responsibilities to leverage unified communications. Outcomes stated in the deployment included elimination of servers, improved departmental connectivity, and cost savings of $15,000 per month, with ComputerTalk Ice Contact Center designated as the Call Center platform for customer-facing and internal voice operations.
|
 |
Elections Ontario | Government | 120 | $76M | Canada | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016, Elections Ontario implemented ComputerTalk Ice Contact Center as its primary Call Center platform to centralize voter contact and inquiry handling. The ComputerTalk Ice Contact Center deployment was positioned to support Elections Ontario contact center operations and agent-based customer engagement workflows across its organization.
The implementation emphasized standard Call Center functional modules, including automatic call distribution, skills based routing, agent desktop controls, call recording, interactive voice response and consolidated reporting and real time dashboards. Configuration work focused on scripted agent workflows and queue management to align contact handling with voter service processes.
Operational coverage concentrated on Elections Ontario front line agents and supervisors responsible for voter communications, with governance around interaction scripting, training, and monitoring of service level indicators. Implementation activities included configuration of routing and reporting, agent onboarding to the ComputerTalk Ice Contact Center platform, and establishment of operational procedures for call handling and supervisory oversight.
|
 |
Kids Help Phone | Non Profit | 200 | $17M | Canada | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016, Kids Help Phone implemented ComputerTalk Ice Contact Center to centralize telephone counselling operations. The ComputerTalk Ice Contact Center is a Call Center application deployed to support counsellor-facing contact workflows and agent supervision for teams operating out of the Toronto office.
The implementation emphasized Call Center functional modules aligned with contact centre best practices, including automatic call distribution, interactive voice response, computer telephony integration for agent desktops, session recording, and operational reporting and dashboards. Configuration work focused on queue design, skill based routing, agent desktop configuration for counsellors, and supervisor monitoring capabilities to match counselling shifts and availability.
The deployment replaced a Nortel call center solution that had been used by counsellors in the Toronto office, and was configured to interface with existing telephony trunking and agent workstations. Integrations concentrated on telephony and desktop CTI layers to ensure seamless call handoff, call context display for counsellors, and consolidated call logging within operational reporting.
Governance for the rollout concentrated on updating contact handling workflows, establishing supervisor monitoring and escalation processes, and training counsellors on the new agent desktop and routing behaviors. Operational ownership stayed within counselling operations and contact centre management, with configuration controls and reporting routines instituted to support ongoing service delivery.
|
 |
Magnetek | Manufacturing | 450 | $150M | United States | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2015 | n/a |
In 2015, Magnetek implemented ComputerTalk Ice Contact Center in the Call Center category on Skype for Business to address a support workflow where voicemail was separate from the call queue and customers lacked a callback option. The implementation targeted the company customer support function and aimed to reduce repeated abandoned attempts where callers would call and hang up or reroute themselves to other departments.
The deployment consolidated voicemail and queue handling so voicemail entries and live queue presence were coordinated, and a callback capability was enabled to preserve caller position in the queue. Configuration focused on queue entry and exit simplification, call queue orchestration, and routing to support technicians, establishing a unified inbound contact flow between voice messaging and live agent handling.
Integration work centered on Skype for Business as the telephony and presence layer, allowing ComputerTalk Ice Contact Center to broker calls and callbacks into existing communications infrastructure. Operational coverage emphasized the technical support organization and other customer facing teams, creating a single contact path for customers instead of fragmented voicemail and disparate department routing.
Governance and process changes formalized queue management rules and caller handling procedures to reduce repeated abandonment and improve customer confidence that they will be helped promptly. The ComputerTalk Ice Contact Center implementation opened the door to further productivity and process enhancements while simplifying day to day call handling for Magnetek support staff.
|
 |
PDX Inc. | Professional Services | 500 | $50M | United States | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016 PDX Inc. implemented ComputerTalk Ice Contact Center in the Call Center category to centralize client communications across its professional services operations. The deployment targeted the organizationwide contact handling environment and was scoped to support PDX Inc.'s customer facing teams and client services workflows.
ComputerTalk Ice Contact Center was configured with core contact center capabilities including automatic call distribution, interactive voice response, computer telephony integration, agent desktop functionality, call recording, and real time monitoring and reporting. Configuration emphasized skill based routing, queue management, supervisor monitoring, and agent state automation to align contact flows with professional services intake and support processes.
The implementation was integrated with the enterprise telephony infrastructure through CTI interfaces and with select back office systems to enable screen pop and context driven routing for agents. Operational coverage included centralized contact center operations and distributed client services groups within the United States, with platform telemetry feeding centralized reporting and historical analytics for contact operations.
Governance focused on phased agent onboarding, standardized contact handling procedures, and supervisor led performance monitoring to enforce service workflows. Rollout included configuration governance for call routing rules and reporting definitions to ensure consistent handling across teams and to support operational process changes tied to the new Call Center platform.
|
Showing 1 to 5 of 5 entries
Buyer Intent: Companies Evaluating ComputerTalk Ice Contact Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ComputerTalk Ice Contact Center. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD ComputerTalk Ice Contact Center Coverage
ComputerTalk Ice Contact Center is a Call Center solution from Computer Talk.
Companies worldwide use ComputerTalk Ice Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Magnetek, Bob Barker Company, Elections Ontario, PDX Inc. and Kids Help Phone are recorded users of
ComputerTalk Ice Contact Center for Call Center.
Companies using ComputerTalk Ice Contact Center are most concentrated in Manufacturing, Retail and Government, with adoption spanning over 21 industries.
Companies using ComputerTalk Ice Contact Center are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ComputerTalk Ice Contact Center across Americas, EMEA, and APAC.
Companies using ComputerTalk Ice Contact Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 100%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of ComputerTalk Ice Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ComputerTalk Ice Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.