Electrabel
Electrabel Technographics
Electrabel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Electrabel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 240000 Electrabel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Electrabel has purchased the following applications: SAP Travel and Expense Management for Expense Management in 2009, OpenText TeamSite for Web Content Management in 2002, SAP CRM for CRM in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Electrabel is running and its propensity to invest more and deepen its relationship with SAP , OpenText , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Electrabel revenues, which have grown to $89.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Electrabel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Electrabel Tech Stack and Enterprise Applications
Electrabel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Travel and Expense Management | Expense Management | ERP | n/a | 2009 | 2009 |
In 2009, Electrabel implemented SAP Travel and Expense Management as its enterprise solution for Expense Management. The deployment established a centralized platform for capturing and routing travel and expense claims, with a focus on standardized approval controls and auditability across corporate finance and travel operations.
The implementation included several BAdIs to extend out-of-the-box functionality, specifically to support enhanced performance management and bespoke travel expense validations. SAP Travel and Expense Management was configured for expense report capture, approval workflow orchestration, policy enforcement, per diem handling, and reconciliation workflows, with custom BAdIs used to implement additional validation logic, batch performance optimizations, and specialized posting controls.
Operational governance emphasized centralized policy enforcement and controlled change management for ABAP enhancement artifacts, including transport sequencing and staged testing of BAdI changes before production activation. The effort aligned the Expense Management application with finance and travel business functions, embedding performance-oriented checks within the SAP Travel and Expense Management stack through the implemented BAdIs.
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Electrabel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText TeamSite | Web Content Management | Content Management | n/a | 2002 | 2002 |
In 2002, Electrabel implemented OpenText TeamSite as its Web Content Management platform. The engagement focused on establishing a TeamSite foundation responsible for centralized content operations and the infrastructure design that supports enterprise web publishing.
The OpenText TeamSite deployment encompassed core Web Content Management capabilities, including content authoring, template and asset management, and publishing workflow orchestration. Implementation activities were led by a TeamSite infrastructure designer and a TeamSite projects integrator who configured repository structures, template libraries, and workflow automation consistent with corporate content governance.
Operational coverage included production web content teams and cross functional expertise teams, with the implementation team writing production handbooks and installation procedures for operational teams. Ongoing responsibilities included assisting and troubleshooting issues with operational teams and other expertise teams, and maintaining the TeamSite foundation configuration and operational playbooks.
Governance was formalized through the TeamSite foundation role which owned installation procedures, runbooks, and operational handover processes. Documentation and handbooks were created to codify deployment, support and change routines, enabling consistent operations and coordinated troubleshooting across Electrabel’s content and expertise teams.
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Web Content Management | Content Management |
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2011 | 2011 |
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Electrabel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP CRM | CRM | CRM | Logica | 2007 | 2007 |
In 2007 Electrabel deployed SAP CRM as part of a broader New Retail Platform NRP to centralize customer engagement for its CRM operations. The implementation was delivered with Logica acting as prime contractor and executed by a joint Logica, Electrabel Business and Electrabel IT task force working to an immovable deadline.
The deployment integrated SAP CRM with SAP IS-U and SAP Business Warehouse, providing tailored customer relationship management, billing and business reporting capabilities for the energy supply business. SAP CRM was configured to support standard CRM functional flows, while IS-U addressed industry specific utility billing and customer master management and Business Warehouse supplied consolidated reporting and analytics.
Integration work focused on end to end data flows between CRM, IS-U and BW to ensure a single customer view, invoice generation and consolidated business reporting across the platform. Operational coverage explicitly spans Electrabel's entire four million customer base in Belgium, with the platform designed to run core customer lifecycle, billing and reporting processes.
Governance and rollout were managed by the combined Electrabel and Logica task force, which designed, implemented and brought NRP live to meet the fixed delivery schedule. The program combined business and IT governance to align configuration, testing and cutover activities across domains.
Today the New Retail Platform handles all Electrabel customer relationship management, billing and business reporting for the full customer base, and is described as the largest integrated SAP CRM, IS-U and Business Warehouse solution in the world by number of customers.
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Customer Support | CRM |
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2010 | 2010 |
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Electrabel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Electrabel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Electrabel
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager Logistics | Manager | Supply Chain | |
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CEO | CXO | Finance | |
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Head of Purchasing | Director | Procurement | |
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Deputy Manager Operations | Manager | Finance | |
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Controller | Director | Finance | |
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Controller | Director | Finance | |
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Manager Finance & Control | Manager | Finance | |
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CFO | CXO | Finance | |
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Manager Finance & Control | Manager | Finance | |
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Business Account Management Support | Manager | Sales | |
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Apps Being Evaluated by Electrabel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Electrabel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Electrabel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Electrabel Technographics
Electrabel is a Utilities organization based in Netherlands,
with around 240000 employees and annual revenues of $89.00 billion.
Electrabel operates a diverse technology stack with applications such as
SAP Travel and Expense Management, OpenText TeamSite and SAP CRM,
covering areas like Expense Management, Web Content Management and CRM.
Electrabel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and OpenText.
Electrabel recently adopted applications including
Amazon EC2 in 2019, Proofpoint Email Security and Protection in 2019 and Imperva Sonar in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Electrabel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Electrabel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Electrabel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.