Electronics For Imaging, Inc.
6453 Kaiser Drive,
Fremont, 94555, CA,
United States
Fremont, 94555, CA,
United States
1 650-357-3500
Manufacturing
Electronics For Imaging, Inc. Technographics
Electronics For Imaging, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Electronics For Imaging, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Electronics For Imaging, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Electronics For Imaging, Inc. has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2016, ServiceRocket Learndot for Learning and Development in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Electronics For Imaging, Inc. is running and its propensity to invest more and deepen its relationship with Serrala , FIS Global , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Electronics For Imaging, Inc. revenues, which have grown to $998.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Electronics For Imaging, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Electronics For Imaging, Inc. Tech Stack and Enterprise Applications
Electronics For Imaging, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, Electronics For Imaging, Inc. deployed Serrala FinanceSuite Accounts Payable as a targeted implementation to strengthen Accounts Payable processing. The Serrala FinanceSuite Accounts Payable implementation aligned with the AP Automation category and ran as Project Fremont based in Fremont, CA.
The deployment focused on configuring Serrala FinanceSuite Accounts Payable for invoice processing, workflow orchestration, exception handling, and payment posting consistent with AP Automation functional workflows. Configuration work referenced AP workflow processes and coordination with SAP FICO functional areas including Accounts Payable, Accounts Receivable, New GL, and Fixed Assets to ensure accounting accuracy and posting alignment.
Integration and operational coverage included direct interfacing with the SAP ECC FICO landscape and the AP workflow engine Dolphin, alongside reporting and extract processes using Cognos and ETL pipelines for receivables aging and finance reporting. The scope addressed global finance use cases, supporting quarter end close activities and corporate business user reporting requirements across Accounts Payable, Accounts Receivable, revenue accounting, and consolidation processes.
Governance and rollout were executed under a contract with HCL and Connexions Data, with the engagement running from June 2016 to September 2016. The SAP FICO Consultant role on the project was responsible for global FICO support, resolving quarter end closing issues raised by corporate business users and IS and T, conducting design review for RAR related reporting, and gathering report requirements for BI and ETL consumption.
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AR Automation | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2021 | 2022 |
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Electronics For Imaging, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceRocket | Legacy | ServiceRocket Learndot | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, Electronics For Imaging, Inc. deployed ServiceRocket Learndot as its Learning and Development platform, hosting the application on the public EFI website to deliver structured training and course content. The implementation places ServiceRocket Learndot directly on EFI web pages, enabling external learners to discover and enroll in courses from the corporate site.
The deployment uses core Learning and Development capabilities of ServiceRocket Learndot, including course catalog management, content delivery, user and role administration, enrollment workflow automation, and built in reporting for completion tracking. Architecturally the solution is embedded into the EFI website and aligns website authentication with training access, with operational ownership concentrated in product marketing, customer success, and support teams to manage course lifecycle, access governance, and learner onboarding workflows.
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Workforce Management | HCM |
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2009 | 2009 |
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Electronics For Imaging, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Electronics For Imaging, Inc. deployed Ruby Live Chat on its public website. Ruby Live Chat, classified under Chatbots and Conversational AI, was embedded as a client side chat widget to provide real time visitor engagement directly from the website.
The implementation centered on the Ruby Live Chat front end widget and the vendor provided agent console, with standard Chatbots and Conversational AI capabilities such as live operator routing, canned responses, presence indicators, session transcript capture, and offline messaging. Configuration work focused on chat routing rules and agent queues, and on embedding the chat client within EFI public web pages to enable proactive and reactive engagement patterns.
Operational governance was structured around web operations and customer support ownership, with the chat deployment scoped to the corporate website rather than internal intranets. Rollout practices emphasized administrator control through the Ruby Live Chat dashboard, agent onboarding for real time handling of sessions, and configuration of escalation and logging workflows to ensure captured transcripts and session notes were available for support review.
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Electronics For Imaging, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Electronics For Imaging, Inc. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Electronics For Imaging, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Electronics For Imaging, Inc. EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2014 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Electronics For Imaging, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Electronics For Imaging, Inc. SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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Electronics For Imaging, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Electronics For Imaging, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Electronics For Imaging, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Electronics For Imaging, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Electronics For Imaging, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Electronics For Imaging, Inc. digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Electronics For Imaging, Inc. Technographics
Electronics For Imaging, Inc. is a Manufacturing organization based in United States,
with around 3600 employees and annual revenues of $998.0 million.
Electronics For Imaging, Inc. operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, ServiceRocket Learndot and Ruby Live Chat,
covering areas like AP Automation, Learning and Development and Chatbots and Conversational AI.
Electronics For Imaging, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, ServiceRocket and Ruby.
Electronics For Imaging, Inc. recently adopted applications including
SAP S/4 HANA in 2021, Salesforce Sales Cloud in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Electronics For Imaging, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Electronics For Imaging, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Electronics For Imaging, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.