Boca Raton, 33432, FL,
United States
Element National Management Technographics
Element National Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Element National Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Element National Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Element National Management has purchased the following applications: Infor Property Management for Real Estate Property Management in 2016, Microsoft 365 for Collaboration in 2018, FreshDesk Customer Support for Customer Support in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Element National Management is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Element National Management revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Element National Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Element National Management Tech Stack and Enterprise Applications
Element National Management ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Property Management | Real Estate Property Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, Element National Management implemented Infor Property Management. Element National Management deployed Infor Property Management as its Real Estate Property Management application to centralize leasing, resident services, unit turnover, and accounting workflows across its property operations.
The implementation configured core modules including leasing management, document management for lease execution and addendums, applicant tracking and approval workflows, maintenance scheduling and work order management, resident accounting and payment posting, and marketing collateral generation. Configuration emphasized automated lease package generation, move in readiness checklists, application packet compilation, and standardized lease paperwork processes to support leasing consultants and resident relations staff.
The deployment integrated application screening into operational workflows by processing applicant approvals through First Advantage Resident Solutions, enabling a documented approval path from application receipt to lease execution. Resident payment capture and deposit processes were routed into the property accounting module to support rent posting and bank deposit handling, and staff experience with AMSI Property Management and Entrata Property Solutions informed template and workflow decisions during configuration.
Operational ownership rested with leasing, maintenance, resident relations, and accounting teams, with governance focused on standardized lease approval steps, contractor scheduling for unit turnovers, and documented inspection and repair workflows. Training emphasized document handling, application processing, and use of Infor Property Management for day to day leasing and resident service operations to ensure consistent execution of leasing paperwork and move in readiness activities.
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Element National Management Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Element National Management implemented Microsoft 365 as its core Collaboration platform. The deployment covered the company’s approximately 200 employees and was positioned to support corporate and property management workflows across the organization.
The Microsoft 365 implementation leveraged standard Collaboration capabilities including cloud email and calendaring, document management and intranet functionality, file sync and personal storage, real time chat and meetings, and the Microsoft Office productivity suite. Configuration signals include tenant provisioning, mailbox and license assignment, SharePoint sites for centralized document libraries, OneDrive for personal file sync, and Teams for project and operational communications.
Element National Management’s public website references Microsoft 365 use, indicating the platform is an integrated element of its digital footprint. Operational governance is consistent with Collaboration deployments, centralized through the Microsoft 365 administrative controls for user and license management, role based access and document permissioning, with compliance and retention controls applied at the tenant level.
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Element National Management CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, Element National Management implemented FreshDesk Customer Support. The deployment surfaces on Element National Management's website as the primary Customer Support channel for property management and client inquiries.
FreshDesk Customer Support was configured as a cloud hosted helpdesk with an embedded web widget and standard ticketing workflows, including email to ticket routing and a public knowledge base. Agents use ticket categorization, priority fields, SLA rules, and canned responses to triage and assign requests. Automation rules and workflow policies were applied to route tickets to property operations and client service groups.
The implementation covers customer support and property operations teams within Element National Management and is operated as a centralized SaaS based support platform. Governance includes role based agent permissions, ticket ownership conventions, and SLA policy enforcement within FreshDesk Customer Support. The system is instrumented on the website to capture and convert incoming web inquiries into tracked support tickets.
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Element National Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Element National Management CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Element National Management
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Element National Management Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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