Burton, 48519-1147, MI,
United States
Elga Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Elga Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 155 Elga Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elga Credit Union has purchased the following applications: JHA SmartPay for Payment Processing in 2017, Botcopy for Chatbots and Conversational AI in 2022, AddSearch Site Search for Application, Web and Enterprise Search in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elga Credit Union is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Botcopy , AddSearch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elga Credit Union revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elga Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | JHA SmartPay | Payment Processing | ERP Financial Management | n/a | 2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Botcopy | Legacy | Botcopy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Elga Credit Union implemented Botcopy on its public website. The deployment uses Botcopy as a web embedded conversational layer, classified under Chatbots and Conversational AI, to handle member facing inquiries through the online channel. The work focuses on the website channel and positions the application as the front line for digital member service rather than back office processing.
Botcopy was configured to provide conversational FAQs, guided self service workflows, form capture and lead capture, and conversational routing to human agents consistent with Chatbots and Conversational AI functional patterns. Operational ownership is aligned to member services and digital channels, with governance centered on content and response scripting, conversational flow maintenance, and cadence for updates. The implementation scope is limited to the customer facing website and does not list any named integrations with internal banking systems.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AddSearch | Legacy | AddSearch Site Search | Application, Web and Enterprise Search | Content Management | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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