Elmbridge Borough Council
Civic Centre, High St,
Esher, KT10 9SD,
United Kingdom
Esher, KT10 9SD,
United Kingdom
44 1372 474474
Government
Elmbridge Borough Council Technographics
Elmbridge Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Elmbridge Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Elmbridge Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elmbridge Borough Council has purchased the following applications: Civica Financials for Government ERP in 2015, Microsoft 365 for Collaboration in 2018, IEG4 OneVu for Citizen Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elmbridge Borough Council is running and its propensity to invest more and deepen its relationship with Civica , Microsoft , IEG4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elmbridge Borough Council revenues, which have grown to $92.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elmbridge Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Elmbridge Borough Council Tech Stack and Enterprise Applications
Elmbridge Borough Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Financials | Government ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Elmbridge Borough Council implemented Civica Financials as its Government ERP. Civica Financials serves as the council's core finance application, centralizing general ledger, accounts payable, accounts receivable, budgetary control, and statutory financial reporting for the authority. The deployment positions Civica Financials as the authoritative system for recording financial transactions and supporting procurement related workflows across the council.
The implementation addresses the council finance department operational scope and supports transactional finance activities across Elmbridge Borough Council, aligning routine financial control and budget management with local government accounting practices. Governance was organized around established council finance processes, with structured approval workflows for payments and regular budget reconciliation activities to maintain consistent financial controls while using Civica Financials as the primary financial system.
|
Elmbridge Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Elmbridge Borough Council implemented Microsoft 365 as its primary Collaboration platform to centralize staff communications and document workflows. The Microsoft 365 deployment is positioned to support corporate communications, records management, and cross departmental collaboration across the council workforce.
Implementation scope included tenant provisioning and role based licensing across council staff, with configuration focused on core Collaboration components such as Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for real time teamwork, and OneDrive for individual file storage. The council uses Microsoft 365 on its website to surface council content and to provide staff facing resources, indicating the application is used for both internal collaboration and public content delivery.
Operational governance emphasized tenant level administration and content governance controls, with role based access control and site level permissions used to segment departmental content and workflows. Rollout and ongoing management were aligned to business functions including corporate communications, service delivery teams, and administrative services, reflecting Microsoft 365 Collaboration as the backbone for information sharing and team coordination within Elmbridge Borough Council.
|
Elmbridge Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IEG4 | Legacy | IEG4 OneVu | Citizen Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Elmbridge Borough Council awarded IEG4 OneVu in August 2021 to transform Revenues & Benefits and its citizen-facing portal, deploying the IEG4 OneVu Citizen Engagement application across core council services. The UK implementation was scoped to deliver an initial go-live before the end of 2021, with explicit targets on council tax, business rates and waste services.
The implementation centralized customer interactions and self-service functionality, consolidating CRM and portal touchpoints under IEG4 OneVu. Functional capabilities emphasized in the rollout included citizen self-service for payments and enquiries, case intake and tracking for Revenues & Benefits workflows, and front-line service consolidation for council tax, business rates and waste services, aligning operational processes with the Citizen Engagement application.
Operational coverage focused on the Revenues & Benefits department and customer services teams across the council, with a UK-oriented rollout timeline and phased go-live expectation in 2021. Governance and rollout planning tied the deployment to targets for reduced telephone contact, lower paper and postage usage, and improved online service uptake, and the program is projected to deliver savings approaching £1m over five years through improved self-service.
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
Elmbridge Borough Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Elmbridge Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Elmbridge Borough Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at Elmbridge Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Elmbridge Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Elmbridge Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Elmbridge Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Elmbridge Borough Council Technographics
Elmbridge Borough Council is a Government organization based in United Kingdom,
with around 300 employees and annual revenues of $92.0 million.
Elmbridge Borough Council operates a diverse technology stack with applications such as
Civica Financials, Microsoft 365 and IEG4 OneVu,
covering areas like Government ERP, Collaboration and Citizen Engagement .
Elmbridge Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Civica, Microsoft and IEG4.
Elmbridge Borough Council recently adopted applications including
IEG4 OneVu in 2021, Freshservice in 2021 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Elmbridge Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Elmbridge Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Elmbridge Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.