Esher, KT10 9SD,
United Kingdom
Elmbridge Borough Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Elmbridge Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Elmbridge Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elmbridge Borough Council has purchased the following applications: Civica Financials for Government ERP in 2015, Microsoft 365 for Collaboration in 2018, IEG4 OneVu for Citizen Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elmbridge Borough Council is running and its propensity to invest more and deepen its relationship with Civica , Microsoft , IEG4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elmbridge Borough Council revenues, which have grown to $92.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elmbridge Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Financials | Government ERP | ERP Services and Operations | n/a | 2015 | 2015 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IEG4 | Legacy | IEG4 OneVu | Citizen Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Elmbridge Borough Council awarded IEG4 OneVu in August 2021 to transform Revenues & Benefits and its citizen-facing portal, deploying the IEG4 OneVu Citizen Engagement application across core council services. The UK implementation was scoped to deliver an initial go-live before the end of 2021, with explicit targets on council tax, business rates and waste services.
The implementation centralized customer interactions and self-service functionality, consolidating CRM and portal touchpoints under IEG4 OneVu. Functional capabilities emphasized in the rollout included citizen self-service for payments and enquiries, case intake and tracking for Revenues & Benefits workflows, and front-line service consolidation for council tax, business rates and waste services, aligning operational processes with the Citizen Engagement application.
Operational coverage focused on the Revenues & Benefits department and customer services teams across the council, with a UK-oriented rollout timeline and phased go-live expectation in 2021. Governance and rollout planning tied the deployment to targets for reduced telephone contact, lower paper and postage usage, and improved online service uptake, and the program is projected to deliver savings approaching £1m over five years through improved self-service.
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|
|
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Customer Experience | CRM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
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Content Delivery Network | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2015 | 2015 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||