List of IEG4 OneVu Customers
Alderley Edge, SK9 7QD,
United Kingdom
Since 2010, our global team of researchers has been studying IEG4 OneVu customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IEG4 OneVu for Citizen Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IEG4 OneVu for Citizen Engagement include: Southwark Council, a United Kingdom based Government organisation with 4150 employees and revenues of $1.29 billion, Newcastle City Council, a United Kingdom based Professional Services organisation with 8173 employees and revenues of $631.0 million, Elmbridge Borough Council, a United Kingdom based Government organisation with 300 employees and revenues of $92.0 million and many others.
Contact us if you need a completed and verified list of companies using IEG4 OneVu, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IEG4 OneVu customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Elmbridge Borough Council | Government | 300 | $92M | United Kingdom | IEG4 | IEG4 OneVu | Citizen Engagement | 2021 | n/a |
In 2021, Elmbridge Borough Council awarded IEG4 OneVu in August 2021 to transform Revenues & Benefits and its citizen-facing portal, deploying the IEG4 OneVu Citizen Engagement application across core council services. The UK implementation was scoped to deliver an initial go-live before the end of 2021, with explicit targets on council tax, business rates and waste services.
The implementation centralized customer interactions and self-service functionality, consolidating CRM and portal touchpoints under IEG4 OneVu. Functional capabilities emphasized in the rollout included citizen self-service for payments and enquiries, case intake and tracking for Revenues & Benefits workflows, and front-line service consolidation for council tax, business rates and waste services, aligning operational processes with the Citizen Engagement application.
Operational coverage focused on the Revenues & Benefits department and customer services teams across the council, with a UK-oriented rollout timeline and phased go-live expectation in 2021. Governance and rollout planning tied the deployment to targets for reduced telephone contact, lower paper and postage usage, and improved online service uptake, and the program is projected to deliver savings approaching £1m over five years through improved self-service.
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Newcastle City Council | Professional Services | 8173 | $631M | United Kingdom | IEG4 | IEG4 OneVu | Citizen Engagement | 2020 | n/a |
In 2020, Newcastle City Council implemented IEG4 OneVu as a Citizen Engagement platform to support Exchequer Services. The deployment positioned IEG4 OneVu as a citizen self-service portal for council tax, benefits and related inquiries and anchored the council's Revenues & Benefits operational front end.
The implementation focused on Revenues & Benefits exchequer operations in the United Kingdom, delivering online account creation, citizen account management and inquiry handling workflows. The project was delivered as a rapid remote implementation, with configuration aligned to Exchequer Services processes to enable fast resident onboarding.
Operational coverage centered on Exchequer Services and contact centres, where rollout governance emphasized remote provisioning and staged adoption across revenue and benefits workflows. Outcomes reported from the deployment included measurable increases in citizen accounts and a reduction in avoidable contact, which reduced workload for contact centres.
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Southwark Council | Government | 4150 | $1.3B | United Kingdom | IEG4 | IEG4 OneVu | Citizen Engagement | 2021 | n/a |
In 2021 Southwark Council implemented IEG4 OneVu to modernise Income and Exchequer services and to run the MySouthwark customer portal within the Citizen Engagement category. The deployment centralized customer facing billing and self service capabilities for council tax and transactional services, aligning digital engagement with operational revenue workflows. Implementation targeted revenues and customer services teams and aimed to consolidate e-billing issuance and online account management across the council.
The IEG4 OneVu deployment included Revenues Process Automation and IEG4 eDesigner for forms, module usage that is indicated by vendor and press coverage and aligns with standard Citizen Engagement platform capabilities for form orchestration and automated case handling. Configuration efforts concentrated on online form design, automated revenue processes and e-billing workflows to reduce manual processing and speed customer transactions. The implementation applied automation to billing cycle tasks and customer portal interactions consistent with Income and Exchequer operating models.
Operational coverage ran through the MySouthwark customer portal delivering council tax e-billing and self service account management, extending Citizen Engagement capabilities into notification and digital payment channels. The work affected Income and Exchequer functions, revenues teams and front office customer contact channels, shifting a significant volume of interactions to digital touchpoints. The deployment emphasized portal driven engagement as the primary interface for citizen billing enquiries and notifications.
Reported outcomes include over 60,000 e-billing sign ups, approximately 50 percent reduction in contact and substantial cashable savings during FY22/23, as cited in vendor reporting. Governance shifted toward centralized portal management and automated revenue process oversight to sustain adoption and to operationalize e-billing and automated workflows.
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