Elvia Technographics
Elvia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Elvia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Elvia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elvia has purchased the following applications: IFS Cloud ERP for ERP Financial in 2021, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elvia is running and its propensity to invest more and deepen its relationship with IFS , Freshworks , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elvia revenues, which have grown to $196.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elvia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Elvia Tech Stack and Enterprise Applications
Elvia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Elvia implemented IFS Cloud ERP to consolidate mission-critical enterprise resource planning across its operations. The project is categorized under ERP Financial and will be used by more than 1,800 Elvia staff and Elvia subcontractors to establish a uniform way of working across the company.
IFS Cloud ERP is being configured to serve as the backbone for finance and procurement processes, contractor and project management, and asset maintenance. Configuration and workflow design emphasize standard financial ledgers, procure-to-pay orchestration, contractor lifecycle management, and project controls aligned with ERP Financial functional capabilities.
The deployment uses IFS Cloud as a cloud platform with a uniquely open API architecture to enable integrations and extensibility. The program explicitly plans to ingest and leverage sensor data, geodata, and grid data to underpin intelligent power grid management, and to interconnect people, work processes and assets for future innovation projects.
Operational coverage includes internal business units and external subcontractors across Norway, where Elvia is responsible for delivering power to more than one third of all households. Governance changes focus on remodeling processes and instituting uniform practices across finance, procurement and field operations, while the vendor positions the solution to modernize and streamline asset maintenance and provide a foundation for sustainable and efficient power distribution.
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Elvia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Elvia deployed Freshdesk Messaging (Formerly Freshchat) on its website. Elvia implemented Freshdesk Messaging (Formerly Freshchat) as part of its Chatbots and Conversational AI layer to capture and manage real time customer conversations initiated from web pages.
The implementation centers on an embedded website chat widget and a centralized conversation inbox, enabling synchronous agent messaging and asynchronous message threads. Functional capabilities brought into service include bot driven entry flows and automated responses, agent handover controls, canned responses, conversation history for context, and configurable message routing to topic based queues.
Operational ownership is with Elvia's customer service and digital channels teams in Norway, providing primary coverage for web support. Governance activities documented during rollout focused on configuring messaging triggers, agent access and workflow rules to control routing and handoff, and retaining conversational logs for audit and training purposes.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Elvia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Elvia implemented Microsoft 365 to centralize Collaboration across its organization. The deployment is a tenant-based Microsoft 365 cloud implementation serving a Norwegian utilities company of approximately 900 employees, positioned to support corporate communications and cross-functional collaboration workflows.
The Microsoft 365 implementation includes core Collaboration modules such as Exchange Online for mail and calendaring, Microsoft Teams for real-time conferencing and chat, SharePoint Online for intranet and document management, OneDrive for endpoint file sync, and the Microsoft 365 admin center for centralized configuration. Identity and access are managed through Azure Active Directory as part of the Microsoft 365 service stack, enabling single sign-on, role-based administration, and centralized policy application.
Public web assets for Elvia reference Microsoft 365 resources according to site source analysis, indicating the application footprint extends to the corporate website for embedded content or hosted collaboration links. Operational coverage is described at the tenant level and spans corporate functions responsible for communications, project collaboration, and information sharing rather than a single department.
Governance is implemented through tenant-level administration in Microsoft 365 with role assignments, mailbox and SharePoint retention controls, and policy-driven access via Azure Active Directory. Rollout patterns are consistent with phased adoption across teams and consolidation of document collaboration into SharePoint and Teams, with administrative oversight centralized in the Microsoft 365 admin center.
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Collaboration | Collaboration |
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2020 | 2020 |
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Elvia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Elvia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2019 | 2019 |
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Elvia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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Elvia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Elvia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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Elvia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Elvia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Elvia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Elvia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Elvia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Elvia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Elvia Technographics
Elvia is a Utilities organization based in Norway,
with around 900 employees and annual revenues of $196.0 million.
Elvia operates a diverse technology stack with applications such as
IFS Cloud ERP, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Elvia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, Freshworks and Microsoft.
Elvia recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2022, Salesforce Sales Cloud in 2022 and Microsoft Azure Bastion in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Elvia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Elvia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Elvia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.