Embratel
Av. Pres. Vargas, 1012 - Centro,
Rio de Janeiro, 20071,
Brazil
Rio de Janeiro, 20071,
Brazil
55 21 2121-8591
Communications
Embratel Technographics
Embratel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Embratel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Embratel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Embratel has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2001, NetCracker BSS/OSS for OSS/BSS in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Embratel is running and its propensity to invest more and deepen its relationship with SAP , NEC Corporation , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Embratel revenues, which have grown to $8.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Embratel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Embratel Tech Stack and Enterprise Applications
Embratel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2001 | 2001 |
In 2001, Embratel implemented SAP ERP ECC 6.0. The deployment was executed as a unification program to consolidate SAP ECC instances across the group entities Claro, Net Virtual and Embratel, establishing a single SAP ERP ECC 6.0 landscape for financial operations.
The implementation centered on ERP Financial capabilities, with configuration of General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting and financial consolidation workflows to support group reporting. The project included harmonization of chart of accounts and financial master data, and configuration of period end close orchestration and statutory posting rules consistent with a centralized ERP Financial platform.
Integration work focused on centralizing transactional feeds and financial master data from Claro and Net Virtual into the unified SAP ECC instance, enabling standardized accounting policies and shared ledgers across the three entities. Governance measures included defined closing cycles, centralized control points for financial master data, and role based authorization within SAP security to support a staged rollout across the corporate group.
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Embratel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Embratel implemented NetCracker BSS/OSS as part of a regional B2B transformation program to launch new enterprise services in Brazil. The cloud-native Netcracker Digital BSS deployment, classified in the OSS/BSS category, emphasized Configure Price Quote CPQ, Product Catalog and Netcracker professional services to deliver a richer customer experience and accelerate time to market for converged offerings.
The implementation focused on CPQ and Product Catalog modules within the Netcracker Digital BSS product suite, providing configurable product modeling, pricing configuration and sales configuration capabilities typical of modern BSS solutions. Architecture emphasized a cloud-native, modular approach to provide end to end visibility and control across commercial and operational B2B workflows, simplifying and optimizing core B2B processes while minimizing dependency on disparate systems.
Rollout targeted Embratel’s regional B2B and enterprise customer segments in Brazil, aligning with the Claro América Móvil group strategy. Netcracker provided consulting and professional services with Agile delivery practices to govern the implementation, coordinate cross-functional workstreams and sequence phased delivery across sales, product management and service delivery teams.
Governance centered on Agile delivery and vendor-led consulting to manage configuration, testing and staged onboarding, enabling Embratel to improve business and operational agility. The stated outcomes included a better customer experience, reduced time to market for new services and increased competitiveness in the enterprise B2B market.
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Embratel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Embratel implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution, embedding meeting functionality on its public website. The deployment surfaces Cisco Webex Meetings endpoints directly through site pages, enabling browser based join flows and hosted meeting sessions initiated from the web experience.
The implementation leverages standard Audio Video and Web Conferencing capabilities, including real time audio and video, screen and content sharing, meeting controls and participant management, scheduling and recording. Cisco Webex Meetings is configured to present meeting initiation, join links and session controls via the website interface, aligning meeting orchestration with Embratel's digital engagement layer and portal workflows.
Operational coverage centers on corporate communications and customer facing digital channels, requiring coordination among web operations, communications and network teams for session orchestration and availability. Governance emphasis is on embedding meeting workflows into web content and access control, with session management and administrative controls applied through Cisco Webex Meetings administration settings.
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Collaboration | Collaboration |
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2018 | 2018 |
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Embratel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Embratel TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Embratel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Embratel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Embratel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Embratel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Embratel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Embratel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Embratel Technographics
Embratel is a Communications organization based in Brazil,
with around 12000 employees and annual revenues of $8.50 billion.
Embratel operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, NetCracker BSS/OSS and Cisco Webex Meetings,
covering areas like ERP Financial, OSS/BSS and Audio Video and Web Conferencing.
Embratel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, NEC Corporation and Cisco Systems.
Embratel recently adopted applications including
NetCracker BSS/OSS in 2021, Cisco Webex Meetings in 2020 and RD Station Marketing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Embratel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Embratel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Embratel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.