Empirix
600 Technology Park Drive, Suite 100,
Billerica, 1821, MA,
United States
Billerica, 1821, MA,
United States
1 978-313-7000
Communications
Empirix Technographics
Empirix Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Empirix and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Empirix employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Empirix has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2008, Greenhouse ATS for Applicant Tracking System in 2013, Olark Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Empirix is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Empirix revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Empirix intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Empirix Tech Stack and Enterprise Applications
Empirix ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2008 | 2009 |
In 2008 Empirix implemented Oracle E-Business Suite as its ERP Financial platform. The deployment used Oracle Applications 12.1.3 and explicitly covered Financials, Manufacturing, Order Management, Configurator, Quoting, Install Base and Service Contracts to support core finance and operations.
The internal applications team developed a custom revenue recognition system within the Oracle Applications Framework that consumes order information and provides users the ability to perform carve outs and best pricing concepts of VSOE not available in standard EBS. Configurator and Quoting were configured to feed Install Base and Service Contracts, tying sales configuration and contract administration into the financial ledger.
Empirix deployed Oracle CRM On Demand in January 2011 and integrated CRM to Oracle E-Business Suite using the Lead to Order AIA PIP to orchestrate lead to order flows. InsideView and LinkedIn were embedded within CRM On Demand to enhance seller workflows, and SharePoint 2007 was deployed and integrated with both CRM and EBS for content management, intranet sites, internal project management and external facing sites. Service in CRM On Demand was recently implemented and tied to a custom front end portal to surface service cases and install base information.
Operational coverage spans finance, manufacturing, sales and service teams, with the E-Business Suite 12.1.3 instance acting as the transactional backbone. Governance and rollout were managed by the Empirix applications organization, focusing on OA Framework extensions, cross system AIA integration patterns and formalized workflows for lead to order handoffs, service case routing into install base, and content governance through SharePoint.
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Empirix HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Empirix deployed Greenhouse ATS as their Applicant Tracking System. The deployment embedded Greenhouse ATS into the Empirix careers site to capture candidate applications and publish job requisitions directly from recruiting workflows. Implementation focused on configuring job templates, candidate pipelines, and branded career site pages to centralize hiring activity and application intake through the website.
Greenhouse ATS supported core recruiting modules for Empirix including job posting, candidate tracking, interview orchestration, offer management, and hiring team collaboration, which were used to standardize recruiting workflows and evaluation stages across hiring teams. Operational scope was concentrated on talent acquisition and HR functions, with the careers site integration serving as the primary application intake channel and governance centered on structured interview workflows and pipeline visibility for recruiters and hiring managers.
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Empirix AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Empirix deployed Olark Live Chat on its public website. Olark Live Chat is a Chatbots and Conversational AI application implemented as a web-embedded, client-side chat widget to deliver real-time messaging and agent interaction directly on empirix.com. The deployment centers on customer-facing engagement, exposing a browser-based chat interface for site visitors and an agent console for support personnel.
Configuration and operational scope emphasize standard conversational AI capabilities common to the Chatbots and Conversational AI category, including live chat routing, canned responses and scripted workflows, visitor context capture, and chat transcript retention. Implementation details indicate the solution is used to drive customer support and sales workflows, with governance handled through chat script management and agent workflow definitions, and operational coverage focused on the corporate website rather than internal systems. Empirix Olark Live Chat Chatbots and Conversational AI is presented as the primary web chat channel for capturing inbound conversations and routing them into existing support and sales processes.
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Empirix Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Empirix Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Empirix CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Empirix IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Empirix
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Business Intelligence Team Lead - MicroStrategy | Manager | IT | |
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Vice President Global Client Success, Services and Support | VP | Customer Service | |
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Director, Global support | Director | Finance | |
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Apps Being Evaluated by Empirix Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Empirix IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Empirix digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Empirix Technographics
Empirix is a Communications organization based in United States,
with around 350 employees and annual revenues of $80.0 million.
Empirix operates a diverse technology stack with applications such as
Oracle E-Business Suite, Greenhouse ATS and Olark Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Empirix has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and Olark.
Empirix recently adopted applications including
Olark Live Chat in 2021, Cisco Webex Meetings in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Empirix’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Empirix’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Empirix technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.