Encore Boston Harbor
1 Broadway,
Everett, 2149, MA,
United States
Everett, 2149, MA,
United States
1 857-770-7000
Leisure and Hospitality
Encore Boston Harbor Technographics
Encore Boston Harbor Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Encore Boston Harbor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Encore Boston Harbor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Encore Boston Harbor has purchased the following applications: Stripe Payments for Payment Processing in 2021, IBM Maximo for Enterprise Asset Management in 2016, Rocket.chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Encore Boston Harbor is running and its propensity to invest more and deepen its relationship with Stripe , IBM , RealPage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Encore Boston Harbor revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Encore Boston Harbor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Encore Boston Harbor Tech Stack and Enterprise Applications
Encore Boston Harbor ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Encore Boston Harbor implemented Stripe Payments on their website. Encore Boston Harbor uses Stripe Payments as its Payment Processing solution for online guest payments and digital checkout flows, linking the application directly to the property web storefront and booking experiences.
Stripe Payments is deployed to handle web payment acceptance, card authorization and capture, tokenization and hosted checkout flows consistent with Payment Processing platforms. The integration scope is the guest facing ecommerce and reservation checkout on the Encore Boston Harbor website, and the implementation supports business functions including revenue capture, online reservations and payment reconciliation. Governance and operational controls align with payment processing best practices, with an emphasis on PCI scope management through hosted components and reconciliation workflows enabled by Stripe Payments.
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Encore Boston Harbor ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Encore Boston Harbor implemented IBM Maximo as its Enterprise Asset Management application to support engineering, facilities and maintenance operations across the Everett, MA resort. The deployment was positioned to manage asset lifecycle and service delivery for multiple operational departments during property commissioning and ongoing operations.
The IBM Maximo Asset Management implementation emphasized work order management, preventive maintenance scheduling, an asset registry, inventory management, and mobile field service capabilities consistent with Enterprise Asset Management functional workflows. Configuration focused on role-based work templates, maintenance calendars, spare parts tracking, and mobile-enabled technician dispatch.
Interfaces were established to existing operational systems, including Opera interfaces for property service coordination and Kronos timekeeping for labor capture and work-hour reconciliation, enabling transactional handoffs between maintenance activities and workforce systems. Integration work included data mapping for work requests, labor allocation, and asset identifiers to maintain consistency across systems.
Governance and rollout were organized around department-level process adoption with centralized master data control and staged validation during the opening program. A business analyst role coordinated requirements, cross-department testing, and interface validation, ensuring IBM Maximo aligned with hotel operations and maintenance procedures.
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Enterprise Asset Management | ERP Services and Operations |
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2017 | 2017 |
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Guest Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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Encore Boston Harbor AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Encore Boston Harbor implemented Rocket.chat on its public website. Encore Boston Harbor deployed Rocket.chat in the Chatbots and Conversational AI category to support guest services and online customer engagement across its web channel.
The implementation centers on a web-embedded chat interface and real-time messaging architecture, leveraging Rocket.chat for conversational routing, canned responses, live agent escalation, and session-based visitor context. Operational ownership is positioned with guest services and digital experience teams, and the deployment is oriented toward handling reservations inquiries, event information, and guest support workflows consistent with Chatbots and Conversational AI functional patterns.
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Encore Boston Harbor Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Encore Boston Harbor Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Encore Boston Harbor eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2019 | 2019 |
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Encore Boston Harbor CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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Encore Boston Harbor ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Encore Boston Harbor TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Encore Boston Harbor PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Encore Boston Harbor IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Encore Boston Harbor CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Encore Boston Harbor
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Encore Boston Harbor Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Encore Boston Harbor IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Encore Boston Harbor digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Encore Boston Harbor Technographics
Encore Boston Harbor is a Leisure and Hospitality organization based in United States,
with around 1300 employees and annual revenues of $1.00 billion.
Encore Boston Harbor operates a diverse technology stack with applications such as
Stripe Payments, IBM Maximo and Rocket.chat,
covering areas like Payment Processing, Enterprise Asset Management and Chatbots and Conversational AI.
Encore Boston Harbor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, IBM and Rocket.chat.
Encore Boston Harbor recently adopted applications including
ServiceNow ITSM in 2024, Stripe Payments in 2021 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Encore Boston Harbor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Encore Boston Harbor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Encore Boston Harbor technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.